CC unit 3, replies

Sending catalogues, price lists, prospectuses, and samples 7..  I would like to thank you for your enquiry of 10 May 20__, and am pleased to tell you that we would be able to supply yo

Commercial Correspondence

Unit 3 Enquiries and

Replies

Replies to Enquiries

1 Opening

2 Confirming that you can help

3 ‘Selling’ your product

4 Suggesting alternatives

5 Referring the customer to another place

6 Sending catalogues, price lists, prospectuses,

and samples

7 Arranging demonstrations and visits

Mention your prospective customer’s name in

the salutation

Dear Mr Green , NOT Dear Sir

Thank the writer for his/her enquiry

Mention the date of his/her letter and quote any other references.

 Thank you for your enquiry of 6 June 20 in

which you asked about/for (asking about/for) …

 We were pleased to learn from your letter of

10 December that you are impressed with our selection of …

 Thank you for your letter, NJ 1691, which we

received this morning.

 I would like to thank you for your enquiry of 10 May 20 , and am pleased to tell you that we would be able to supply you with the …

Confirming that you can help

Let the enquirer know early that you can help

with what he/she is asking about.

 We have a wide selection of sweaters that will appeal to the market you specified.

 Our factory would have no problem in

producing the 6,000 units you asked for in your enquiry.

 I am pleased to say that we will be able to

supply the transport facilities you require.

‘Selling’ your product

Aim: to encourage or persuade your prospective customer to do business with you.

Mention 1 or 2 selling points, including any

guarantees, special offers, and discounts.

 We can assure you that the Alpha 2000 is one

of the most outstanding machines on the

market, and our confidence in it is supported by our five-year guarantee.

‘Selling’ your product

 When you have had the opportunity to see the samples for yourself, we feel sure that you will agree that they are of the highest quality; and

to see a wide selection online, go to

www.bettaware.co.uk.

 The model has now been improved Its steel

casing has been replaced by strong plastic which makes the machine much lighter and easier to

handle.

Referring the customer to another place

You may not be able to handle the enquiry.

 The book you mention is not published by us, but by Greenhill Education Ltd Their address

is …

 We manufacture the product you require, but

we only deal with wholesalers, not retailers

Therefore, I suggest you contact our agent,

R.L Depre SA, rue Montpellier 28, Paris.

Sending catalogues, price lists,

prospectuses, and samples

Remember to enclose current catalogues and

price lists with your reply.

Take this opportunity to ‘sell’ your product.

 We enclose our booklet on the Omega 2000

and are sure you will agree that it is one of the

finest machines of its kind.

Sending catalogues, price lists,

prospectuses, and samples

If prices are subject to change, let your customer know.

 We have enclosed our price list, but should

point out that prices are subject to change as the market for raw materials is very unstable at

present.

Sending catalogues, price lists,

prospectuses, and samples

Also let your customer know if you are sending

samples under separate cover.

 Please find enclosed our current catalogue The samples you asked for will follow under separate cover.

 … by separate post

 … by parcel post

Arranging demonstrations and visits

 As the enclosed booklet cannot really show the efficiency of this system, we would be happy to arrange for our representative to visit you and give a demonstration If you are interested in a visit, please fill in the enclosed pre-paid card

and return it to us.

Thank your customer.

Should also encourage further enquiries.

 Once again we would like to thank you for

writing We would welcome any further

questions you might have.

 Please contact us again if you have any

questions/ if we can be of any help.

 We would be pleased to supply any further

Practice 2

1 We are pleased to inform you that we have

today sent you by parcel post the following

samples.

2 We are very pleased to enclose a fairly full

collection of our latest and best selling

designs/patterns.

3 We are sure that you will find this range (kind

of product) sells very well indeed.

Practice 2

4. We are sorry (We regret) to inform you that

we are unable (not in a position) to meet

your requirements for the time being

5. We regret to inform you that we are unable (not in a position) to offer you any tea for immediate shipment

Practice 3

Dear Mr Nguyen,

Thank you for your enquiry of 15 August and I

am pleased to enclose our illustrated catalogue and price list (as requested/ giving the details requested).

Practice 3

A full range of samples has also been sent by separate post When you have had an

opportunity to examine them ( see them for

yourself ) , I feel confident that you will agree

( find ) that the goods are excellent in quality and very reasonably priced.

( and very reasonable in price )

( are of high quality and at a reasonable price )

Practice 3

On regular purchases (of quantities) of not less

than 500 items (of 500 items or more), we would allow a trade discount of 33% For payment within

10 days from receipt of invoice, an extra discount

of 5% off net price would be allowed.

I am sure you will also be interested to see

information on our other products which are

shown in our catalogue If you need further details

on any of these please contact me.

I look forward to hearing from you.

Practice 4

Dear Mr Brown,

Thank you for your enquiry of 20 December 20 in

which you asked for our Red Dragon cement.

We are very sorry to inform you that this range has run out of stock However we would offer you our Blue

Dragon cement of similar quality and at the same price

as the range you asked for This range is very popular with customers here and sells very well.

We (are pleased to) enclose our price list, FOB Hai

Phong port, and hope to receive your order soon.

Yours sincerely,

Practice 5: Write an enquiry

THE JAMESON CONSTRUCTION CO PTY

Harbour Road, Melbourne, Australia

17 August 20

The Aluminium Alloy Co Ltd

79 Prime Albert Street

Birmingham B21 8DJ

Great Britain

Practice 5: Write an enquiry

Dear Sirs

We are a Melbourne-based company specializing

in construction equipment/machinery We have

seen your advertisement in ‘The Metal Work’ and would like to have more details of your drillers

Please quote us for the supply of the items/drillers listed on the enclosed enquiry form.

Practice 5: Write an enquiry

We would be grateful if you could indicate your delivery times, terms of payment and discounts for large orders and regular purchases Our

annual demand for drillers is considerable and

we may be able to place substantial orders with you if your prices are competitive and your

deliveries (are) prompt.

We look forward to receiving your early reply.

Yours faithfully