Part 7 TOEIC TEST ACADEMY

Questions 170172 refer to the following invitation. REVCO, INC. FAX: 2980825 To: The billing department Fr: Office Manager Re: 831 Statement Date: 902 Please review the Revco, Inc. billing statement E03985 regarding discrepancies between the quantities pt.offic,supplies ordered and cipantities billed Each of the items on the August form was groater quantities.than. was ordered. I have in my possession both our original order form and your official billing notice. Not only have we been charged for more items than originally asked for, but also for several that we didnot even. rectuest Those excess and unwanted items were returned to your location with an accompanyipg explanatory note, as well as a copy of our original order. Please compare that copy with the official billing statement and adjust it accordingly. Our standard order. date is the fifteenth of each month and it is important that we are able to place the next one without .delay. Therefore, please settle this matter in a timely fashion. Thank you Shelia Ames

Questions 170-172 refer to the following invitation.

Question 170 For whom is the function being held?

A Wholesale distributors

B Department store management

C Retail shop managers

D Restaurant workers

Question 171 Who will present the awards?

A The company's chairperson

B The employee of the year

C Jose Mendez

D Last year's award winner

Question 172 What will NOT be available in the party?

A Poultry

B Drinks

C Beef

D Fish

Questions 191-195 refer to the following bill and fax

Pendleton Supply Co

Billing Statement Buyer: Revco, Inc

Billing Number: E-03985

Billing Date: August 31

Order Shipped On: August 17

Please Remit Payment By: September 30

Order Summary:

Total: $883.99

REVCO, INC

FAX: 298-0825

To: The billing department Fr: Office Manager

Re: 8/31 Statement Date: 9/02

Please review the Revco, Inc billing statement #E03985 regarding discrepancies between the quantities

pt.offic,'supplies ordered' and cipantities billed Each of the items on the August form was groater quantities.than was ordered' I have in my possession both our original order form and your official billing notice

Not only have we been charged for more items than originally asked for, but also for several that we didnot even

rectuest Those excess and unwanted items were returned to your location with an accompanyipg explanatory note, as well as a copy of our original order

Please compare that copy with the official billing statement and adjust it accordingly Our standard order date is the fifteenth of each month and it is important that we are able to place the next one without delay Therefore, please settle this matter in a timely fashion Thank you

Shelia Ames

Question 191 What is the main purpose of the fax?

A To verify a shipping address mistake

B To discuss changing a business contract

C To confirm arrangements for a delivery

D To determine the accuracy of an order

Question 192 When did Revco most likely place its order for supplies?

A August 15

B August 17

C August 21

D September 2

Question 193 The word "settle" in passage 2, line 12 is closest in meaning to

A resolve

B indicate

C presume

D approve

Question 194 Which item did NOT appear on the bill?

A Printer components

B Electrical cords

C Writing tools

D Storage boxes

Question 195 What was included with the products sent back to the supply company?

A The revised order form for August

B A note regarding delivery errors

C The official order for September

D A box of unusable sample items

Questions 196-200 refer to the following letters

July 14, 2005

Ms Lilly Andrews

5891 Highmore Road

Bakersfield, CA 02838

Customer Service Department:

I recently purchased a Delco washer and dryer set, Farmington refrigerator, Glitter Shine dishwasher, and McManus microwave from your store Though the first three items were installed fine and function perfectly, I have experienced recurring difficulties with the latter one

Two service calls have failed to locate the root of the problems After each servicing, the unit would work just fine, but within a few days would begin to act up again The most annoying aspect is that, after I select a function, the machine independently changes it to another one while in operation I am willing to endure one more service visit and any afternoon during this month will be fine for that But, should this situation continue, I will expect the unit to be

exchanged I have used the company's products for many years with no cause for complaint, and so will accept an identical replacement Thank you

Lilly Andrews

July 18, 2005

Jensen Appliance Center

781 Sycamore Lane

Dear Ms Andrews:

I appreciate your patience regarding this matter I looked at last month's service reports, and they indicate that the repair personnel believe that the product developed problems after being used Nonetheless, I have scheduled our most capable technician, John Kendall, for a last visit to your home on the 21st at 3:00 The warranty on this product stipulates that you are entitled to exchange the product within one year of the original purchase date So, should it be determined that either the manufacturing or shipping of the item led to these problems, we will certainly honor your warranty Our representative will have a unit on hand should it be necessary to install a new one, along with a warranty to be dated from that time

Thank you

Edward Jensen

Question 196 What is the main purpose of these letters?

A To discuss a complaint against retail store personnel

B To arrange to find the reasons for product malfunctions

C To set up a meeting between the manufacturer and buyer

D To determine responsibility for an item's faulty repairs

Question 197 What information was included on the previous service reports?

A The customer may have caused the damage

B The product is scheduled for further tests at the cenier

C The technicians replaced a part that broke down

D The inspection of the unit did not reveal any problems

Question 198 The word "locate" in passage 1, line 5 is closest in meaning to

A situate

B find

C transport

D install

Question 199 What made the customer most frustrated with the product?

A It fails to respond to some functions

B It turns off and on again by itself

C It works well for just a short time

D It switches functions on its own

Question 200 What will the appliance center NOT provide for the customer?

A A refund of the original cost of the product

B A final on-site examination of the machine

C A warranty matched to the possible replacement

D A visit by a skilled repairperson