Bài giảng môn Quản trị học Chương 14

© Pearson Education Limited 2015 14-1Chapter 14 Foundations of Control... Learning Outcomes• Explain the nature and importance of control.. • Discuss the types of controls organizations

© Pearson Education Limited 2015 14-1

Chapter

14

Foundations

of Control

Learning Outcomes

• Explain the nature and importance of control

• Describe the three steps in the control process.

• Discuss the types of controls organizations and

managers use.

• Discuss contemporary issues in control

© Pearson Education Limited 2015 14-3

14.1

Explain the nature and importance of control

The Communication Process

The Importance of Control

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14.2

Describe the three steps in the control process

The Control Process

Criteria for Measurement

What managers measure is probably more important to the control process than how they measure.

Range of Variation

Comparing Performance to Goals

Correcting Performance

• Immediate corrective action

• Basic correction action

Revising Standards

If performance consistently exceeds the goal, then the goal may need to be raised.

© Pearson Education Limited 2015 14-14

14.3

Discuss the types

of controls organizations and managers use

Feedward Control

Concurrent Control

Control that takes place while a work activity

is in progress.

Feedback Control

Control that takes place after a work activity is done

Keeping Track of an Organization’s Finances: Ratio Analysis

Keeping Track of an Organization’s Finances: Budget Analysis

Budgets are used for both planning and

controlling

Keeping Track of an Organization's Information

Management information system (MIS):

A system used to provide management with needed information on a regular basis.

Keeping Track of Employee

Performance

Keeping Track with a Balanced

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14.4

Discuss contemporary issues in control

Contemporary Issues

1 Cross-cultural differences

2 Workplace concerns

Cultural Differences

Controlling Technology Usage

Is my work computer really mine?

Do I have a right to privacy at work?

Controlling Employee Theft

Controlling Workplace Violence

© Pearson Education Limited 2015