Only those who want to be managers need to take a course in management© Pearson Education Limited 2015 1-5... How Are Managers Different from Nonmanagerial Employees?Nonmanagerial Employ
Trang 2Learning Outcomes
• Tell who managers are and where they work.
• Define management.
• Describe what managers do.
• Explain why it’s important to study management.
• Describe the factors that are reshaping and
redefining management.
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Tell who managers are and where they work.
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Trang 4Who Are Managers?
Where Do They Work?
Organization
A deliberate (cố ý) arrangement of people
brought together to accomplish a specific
Trang 5Only those who want to be managers need to take a course in management
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Trang 7How Are Managers Different from Nonmanagerial Employees?
Nonmanagerial Employees
• Work directly on tasks
• Not responsible for overseeing others’ work
Managers
• Direct and oversee the activities of others
• May have work duties not related to
overseeing others
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Trang 9What Titles Do Managers Have?
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Define management.
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Trang 11What Is Management?
The process of getting things done effectively and
efficiently, with and through people.
Effectiveness: Doing the right things
Efficiency: Doing things right
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Trang 13The Process of Management
Managerial Functions
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Trang 14Is the Manager’s Job Universal?
1 Level in the Organization
2 Size of the Organization
Trang 15Is the Manager’s Job Universal?
1 Level in the Organization
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Trang 16Is the Manager’s Job Universal?
2 Size of the Organization
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Describe what managers do
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Trang 18What Do Managers Do?
3 Ways to Look at What Managers Do
1 Four Functions Approach
2 Management Roles Approach
3 Skills and Competencies
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Trang 19Four Functions Approach
Trang 20Management Roles Approach
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Trang 21Which Approach Takes the Prize?
Trang 22What Skills Do Managers Need?
Conceptual Skills
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Interpersonal Skills
Technical Skills Political Skills
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Explain why it’s important to study management
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Trang 24Why Study Management?
We all have a vested interest in improving
how organizations are managed.
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Trang 25Why Study Management? (cont.)
Most people will either manage or be
managed
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Trang 261.5
Describe the factors that are reshaping and redefining
management
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Trang 27Welcome to the New World of
Trang 28Why Are Customers Important?
Consistent, high-quality customer service is essential to survival
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Trang 29Why Is Innovation Important?
“Nothing is more risky than not innovating.”
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Trang 30Importance of Social Media
Connecting with customers
Trang 33© Pearson Education Limited 2015