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or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forward-looking statements we make All statements other than statements of historical fact could be deemed forward-looking, including any

projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding

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Opening Film

Get ready for a new kind of


Customer Success

Robert Frati Senior Vice President,

Asia Pacific

@rfrati
 rfrati@salesforce.com

12:00 p.m – 12:45 p.m

*Agenda subject to change

Cloud Computing Pioneer

New Technology Model

Multitenant cloud

Fast innovation

Scalable metadata platform

Rapid customisation

Most trusted enterprise cloud

Security | Availability | Performance

faster time to market

World’s Most Trusted Enterprise Cloud

Five elements of trust

New Business Model

Subscription pricing

Customer Success Group

Broad ecosystem and community

Focused on Customer Success

increase in customer 


revenue growth

4th Largest Software Company in the World in 2016

4th largest software company based on analyst consensus revenue for FY2017 Salesforce fiscal 2016 guidance provided August 20th, 2015: “revenue for the company’s full fiscal year

Senior Vice President, Asia Pacific

Dan Bognar

@danbognar

#SFAPAC

OTARC

Director, Olga Tennison Autism Research Centre (OTARC)

Professor Cheryl Dissanayake

@OlgaTennison

connected things Trillions

of customer interactions

Millions Thousands

IoT

Data
 Science

Social Mobile

Cloud

The Connected World

Everything and everyone is connected

LAN/WAN Client

Server

SNA Mainframe

Terminal

Cloud Revolution

Cloud

Fastest growing segment of our industry

cloud computing market in 2020

Social Revolution

Engage your customers in a whole new way

Summary

How is my team doing?

Open Opportunities by Stage

Qualification

$7,461,200 target

$2,111,100 target

Prospecting

$1,225,700 amount

Proposal/Quote

$1,601,700 amount

Contract Negotiation

$590,900 amount

$6,474,600 amount won

$5,529,400 amount open

$1,066

# of open deals

social media 
 users by 2020

daily Facebook

users

Data Science Revolution

Now, everyone is smarter

How is my team doing?

Open Opportunities by Stage

Qualification

$7,461,200 target

$2,111,100 target

Prospecting

$1,225,700 amount

Proposal/Quote

$1,601,700 amount

Contract Negotiation

$590,900 amount

$6,474,600 amount won

$5,529,400 amount open

$1,066

# of open deals

Midwest Buildozer Tra

Concrete Mixer Concrete Pump Concrete Pu

of world’s data created in last 


12 months

IoT Revolution

Everything is connected in the internet of things

connected things

by 2020

app soda machine watch

phone

sensor machine

thermostat

lightbulb Behind every

Closed Lost by Region and Product

Midwest Buildozer Tra

Concrete Mixer Concrete Pump Concrete Pu

Energy consumption

Total annual consumption

Energy Resources Time

Resources used

Social Mobile

Cloud

The Customer Gap

Summary

How is my team doing?

Open Opportunities by Stage

How is my team doing?

Open Opportunities by Stage

engaged with companies

IoT

Data
 Science

Social Mobile

Cloud

Get Ready for a New Kind of Customer Success

IoT

VP Marketing, Asia Pacific

Wendy Johnstone

@WJJohnstone

#SFAPAC

IdeaExchange Points Retired

Optimis Redesigned Accounts

Lead Workspace

Pipeline Board 4+ Column Dashboards Assistant

Modern UI

Opportunity Workspace

Google Maps

App Launcher

Group @Mentions on Records

Test Options for Change Sets

In-Line Email Composer List View Charts

Account Insights Twitter for Accounts, Contacts, & Leads

Home

Mobile Search Enhancements

New Calendar UI

Social Post Approval

Updated Products & Price Books Enhanced Notes

Outlook Integration for Windows 10 Activity Timeline

150+ Picklist Values Task List

Add Articles

10,000,000+

IdeaExchange Points Outstanding

Lightning Experience New

Lightning Exchange New

Easy: 50+ all new partner

components

Lightning Platform

Smart: meet the new

Salesforce

Fast: build and customise

with drag and drop

Demo

From To

Automating Proactive

Relationship Intelligence

Logging Reactive Relationship Management

CRM of the Future is Intelligent

Community of more than 700,000

women and men

24,000 Lean In Circles in 120 countries, and more forming every week

Partnership network of 500+ employers

Inspiration and support to help

all women achieve their goals

Chris Roberts

Partner Manager • Lean In

Get Up-to-Speed Quickly Prep for Key Meeting Close Partnership

Get up and running in minutes

Proactive


Automatically captures activities

& suggests tasks

The Sales Cloud has

never been smarter

Connected CRM & Email 


All your data in context

Smart notifications, dynamic scheduling

NEW

Jamie Wu opened your email: “Revised Acme proposal”

SalesforceIQ

for Sales Cloud

Head of Product Marketing, Asia Pacific

Derek Laney

@derektweets

#SFAPAC

#1 Customer service platform

Service Cloud

Empower agents with speed

Personal, in-context support

Founder & CEO

Hemang Mehta

Senior Manager, Sales IT

Analytics Cloud

The next wave of analytics

Wave Apps for Sales


Make data driven decisions

Instantly take action on data

Mobile Analytics

Get answers on any device

App Cloud

Build any app, fast

Innovation, not infrastructure

Empower everyone

Point and click app development

Most trusted platform

Run all your apps in the cloud

#1 Cloud app dev platform

Jyotsna Khandekar

IT Analyst

The Salesforce Customer Success Platform in Action

Global Head of Marketing

Technology

Vishy Narayanan

@CochlearGlobal

Get Ready for a New Kind of Customer Success

IoT

Vishy Narayanan

Global Head of Marketing Technology

Introducing the IoT Cloud

Connect the Customer Success Platform to the Internet of Things

Home
 Consumer

Automotive

Energy

Health

Any App Retail

How the IoT Cloud Works

IoT

The Salesforce Customer Success Platform in Action

CommunityMarketing

Director, Solutions Engineering

Rob Newell

@SalesforceAPAC

#SFAPAC

The Digital Transformation of Western Union

Casey Denby

Senior Manager, Operations

Sales Cloud

#1 Sales application

Sell faster as a team

Sell smarter on any device

Sales Platform & Ecosystem

Sell the way you want

Predict and personalise content

Every channel, every device

Email, mobile, social, ads & web Teresa Chipps VP, Retail & 


Shopper Marketing

Community Cloud

#1 Community platform

Lightning Community Builder | New

Drag and drop new capabilities, fast

Personalized Recommendations

Targeted content for everyone

E-Commerce for Communities | New

Account Manager

Thank You to Our Sponsors

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and demos

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Collaboration Corner

Don't forget to join our conversation at #SFAPAC

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