Advantage tour SMB keynote sydney

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and servi

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Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed

or implied by the looking statements we make All statements other than statements of historical fact could be deemed looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned,

forward-or upgraded services forward-or technology developments and customer contracts forward-or use of our services

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements

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Thank You

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Small Businesses Have a Bigger Seat at the Table

#SFAPAC

Technology is Shifting Customer Expectations

Your Customer

“Know precisely what I want”

“Engage with me at exactly the right time”

“Personalize everything”

The New Customer Experience

Customers Demanding a New Experience

Your Customer

Customer Experience is The New Battlefield

36%

2011

Companies expecting to compete mostly

on the basis of customer experience.

89%

2016

#SFAPAC

Putting customer experience at the heart

of your business, how do you do it?

#SFAPAC

Win More Customers

Keep Customers Happier

Be Ready to Grow

Create Your Amazing Customer Experience

With a complete CRM solution

Find Customers Faster

Samantha Brackley

CRM Analyst

#SFAPAC

Win More Customers

Keep Customers Happier

Be Ready to Grow

Create Your Amazing Customer Experience

With a complete CRM solution

Find Customers Faster

Win More Customers

Keep Customers Happier

…But Are Those Paths Ending in Purchase?

Almost half of B2B marketers and sales reps are struggling to stay relevant

of marketers are struggling to

personalize customer

interactions

of sales reps feel they do not

have the right information

before making a sales call

Source: Forrester Research, Lattice Engines/CSO Insights

You Must Speak the Language of the Customer

Knowing your buyer is key to agile marketing and selling

Pardot Marketing Automation by Salesforce

Drive sales with intelligent, adaptive marketing

Target the best leads with your most relevant offers

Create the easiest path to purchase for each buyer

Align sales & marketing together to close deals faster

+

Pardot

Win More Customers

Keep Customers Happier

Be Ready to Grow

Create Your Amazing Customer Experience

With a complete CRM solution

Find Customers Faster

“I love spending my time on data entry”

- Said no sales rep, ever

Information Overload

36

Times an Hour

Unavailable


Never in the right place

at the right time

So little insight


Who, what, when, where, why?

So much signal


Dilutes what you truly

need to focus on

Siloed and Fragmented

36

Times an Hour

Unavailable


Never in the right place

at the right time

So little insight


Who, what, when, where, why?

So much signal


Dilutes what you truly

need to focus on

Of Opportunity Data Never

Makes it in the CRM

No Actionability and Impact

Unavailable


Never in the right place

at the right time

So little insight


Who, what, when, where, why?

So much signal


Dilutes what you truly

need to focus on 30,0 Emails Per

28

Hours Per Week

Of Managers Believe 
 Reps Can’t Keep Up

CRM of the Future is Intelligent

Logging Reactive

Relationship Management

Automating Proactive

Relationship Intelligence

Meet the New Salesforce

Complete CRM that’s ready to grow with you

A whole new way to sell

Sales Cloud

Lightning Experience

NEW

Meet the New Salesforce

Complete CRM that’s ready to grow with you

Instant email productivity

for
 Sales Cloud

Meet the New Salesforce

Complete CRM that’s ready to grow with you

Track when email is viewed

Enabled

Your first step with CRM

for
 Small Business

A whole new way to sell

&

Win More Customers

Keep Customers Happier

Thousands of classes One pass Choose how you move

No-Sweat booking

Work Out, Worldwide

ClassPass at the start

“With a $60M Revenue Run Rate, ClassPass May Be The Next Uber”

With $2 Million In New Seed Funding, Classivity Rebrands As ClassPass To Add Variety to Your Workout

ClassPass lands $12 Million with Series A

Work Out Class-Lover, Get Excited: Introducing ClassPass Unlimited — And You Get To Skip The Line

Sample 46 Fitness Studios Around Miami with ClassPass

ClassPass Comes to Denver, Workout Enthusiasts Can Try Boutique Fitness Studios

Subscription Fitness Club ClassPass Launches in Nashville

ClassPass now available in Philadelphia

Stay Fit: ClassPass Debuts In Vancouver & Toronto

ClassPass Has Landed in London!

With $40 Million In Recent Funding, ClassPass Hires Revenue and Marketing Execs

ClassPass is a Customer Company

Real-time

Instant visibility for managers

Vancouver

Toronto San Francisco

London New York

Kathy Knox

Director of Studio Partnerships • ClassPass

Visibility into Pipeline Leverage Team’s Network Close Key Studio

ClassPass Demo

&

Win More Customers

Keep Customers Happier

Be Ready to Grow

Create Your Amazing Customer Experience

With a complete CRM solution

Find Customers Faster

Win More Customers

Keep Customers Happier

Customers Who Leave Don’t Tell You Why

Retention is critical at every stage–from startup, through growth, and into maturity

Source: Ruby Newell-Legner “Understanding Customers”

4%

of dissatisfied customers make

complaints

91%

of customers simply never
 come back

Today We Measure the Health of Everything

Contextual data provides the insights to change behavior and take action

How are you measuring the health of

your customers?

Smart Customer Service, Out-of-the-Box

Customer Health Monitor

Predict retention risks to keep

customers happy and grow

Agent Productivity Tools

Resolve issues quickly, every time

360° Customer View

Create consistency between

sales and service teams

Luxe Video

Fall in love with parking 


through on-demand valet service

Win More Customers

Keep Customers Happier

Be Ready to Grow

Create Your Amazing Customer Experience

With a complete CRM solution

Find Customers Faster

Grant Ellison

Founder & CEO

#SFAPAC

Grow Your Small Business

We’re Committed to Your Success

Talk with your account teams

Join our Success

Communities Talk to experts in

the SMB Area

10:30 a.m – 11:00 a.m Morning Tea in the Cloud Expo

11:00 a.m – 12:00 p.m SMB Keynote: Learning from Fast Growing Businesses

Lunch

12:00 p.m – 12:45 p.m

12:45 a.m – 1:00 p.m Keynote Pre-Show

1:00 p.m – 2:30 p.m Main Keynote: Get Ready for a New Kind of Customer Success

2:30 p.m – 3:00 p.m Afternoon Tea in the Cloud Expo

3:00 p.m – 4:00 p.m Business Transformation: How To Stay Ahead of The Game in The Digital Age

4:15 p.m – 5:15 p.m Customer Experience Keynote

5:15 p.m – 6:45 p.m Cocktail Reception in the Cloud Expo

*Agenda subject to change

#SFAPAC

thank y u