Dealing with Difficult People in the Workplace phần 3 pdf

Reduce Controllers Build trust  Take small steps toward more authority  Keep focused on solution  Speak from your own view-point  Don’t let yourself be verbally abused...  Very per

Nothing is Always

Control Freak

 Get into everyone’s business

 Undermine and insult abilities

 Lack confidence & trust

 Insufferable – render

subordinates ineffective

Reduce Controllers

 Build trust

 Take small steps toward more authority

 Keep focused on solution

 Speak from your own view-point

 Don’t let yourself be verbally abused

 Very personable

 Don’t act the way they say they will

 Supportive but don’t deliver

Dealing with Super-Agreeable

 Show them you like them

 Prevent unrealistic commitments

 Make honesty non-threatening

 Point out inconsistencies in behavior

 Work for a mutual benefit

 Listen carefully to jokes

It’s Not Up To Me

 Always point to higher authority

 Invokes other powers

Let’s Ask the Authority

the higher authority

Helpful Hints

 Don’t escalate

 Focus on what a person is trying to say

 Avoid being purposefully hurtful

 Model behavior you want

 Focus on solutions

 Maintain eye contact

More Helpful Hints

 Blame the process, not the person

 Be specific

 Avoid always and never

 Avoid name calling

 Encourage listening

 Confront in private – praise in public

 Use your communication skills!

 14 Workplace Personalities and How to Handle Them – iVillage

 Online Newsletter, Dealing with Difficult People, March 1999,

http://www.itstime.com/print/mar99p.htm

 Techniques for Dealing with Difficult People, Ag Decision Maker, John Baker, Iowa State University, Iowa Extension, October 1999

 Dealing with Difficult People,

http://www.bethanyhome.org/dealing_with_difficult_people.htm

 Dealing with Difficult People/Situations: Role of the Extension

Committee Member, University of Minnesota Extension Service

 Dealing with Difficult Members, University of Wisconsin-Eau Claire,

http://www.uwec.edu/DC/AP/complexthoughts/Dealing_w_Difficult_ Mbrs.html

 Games People Play, Presentation to BVHRMA, May 1, 2003, Jan Pfannstiel, SPHR

 Welch, Ben D., Phd, Interpersonal Relations Skills, Presentation at TAMU and Dealing with Difficult People, presentation June 19, 1998