Dealing with Difficult People in the Workplace phần 1 ppt

Dealing with Difficult People in the Workplace Presented by: BCC Career Services... At the end of this workshop you should…  Understand how difficult employees can cause conflict  Be

Dealing with Difficult

People in the Workplace

Presented by: BCC Career Services

At the end of this workshop

you should…

 Understand how difficult employees can

cause conflict

 Be able to identify at least 6 types of difficult people

 Know 5 things to do when dealing with difficult people

1 Difficult people and conflict

2 11 types of difficult people

3 Additional Helpful Hints

Difficult People and Conflict

 Can be anyone – even YOU!

 Difficult because it works for

them

 Dealing with them can cause

conflict

Difficult People and Conflict (cont)

 Conflict can result in a charged work environment

 Difficult behavior causes stress

in others

 Conflict can reduce an

organizations effectiveness

The Bulldozer

 Know it all

 Often use threats, sarcasm, & intimidation

Dealing with Dozers

 Prepare yourself

 Ask questions

 Focus on solution

 Do not confront them

 Loud and hostile

 Abusive

 Overwhelm you

Battling Bullies

 Let them run down

 Get their attention

 State your point non-aggressively

 Don’t allow interruptions

 Ask them to leave

Fire Hose

 Everything will fail

 Negative statements

 Constantly complaining