Dealing with Difficult People in the Workplace phần 2 docx

Drain the Fire Hose Don’t be dragged down  Don’t argue  Listen – then ask for alternatives  Don’t agree or apologize  Switch to problem solving  Take action on your own... Stallers

Drain the Fire Hose

 Don’t be dragged down

 Don’t argue

 Listen – then ask for alternatives

 Don’t agree or apologize

 Switch to problem solving

 Take action on your own

Stallers/ Wafflers

 Reluctant to turn down requests

 Want to be liked

 Afraid or unable to manage

 Paralyzed by tough decisions

Sideline the Stallers

 Surface hidden concerns

 Help them resolve the problem

 You make the decision – with caution

 Support decisions

 Keep control of situation

Silent Types

 Silent/unresponsive

 Answer with a grunt

 Turn away from people

 Pretend nothing happened

Open the Silent Ones

 Meet with them individually

 Give them time to open up

 Ask open-ended questions

 Wait for a response

 If no comments – comment on what’s

 happening

 Super helpful –

but…

 Postpone decisions

 Hint and beat

around the bush

Resolve Indecision

 Address fears with “what if” questions

 Help resolve problems when issues surface

 Help examine facts

 Watch for anger or withdrawal

 Exclude key people

 Withhold information

 Use hidden attacks, innuendos, digs, non-playful teasing

 Wreck havoc and you don’t see them

Unload the Sniper

 Surface the attack

 Provide peaceful alternative

 Bring resistance into the open

 Seek group confirmation or denial of snipers criticism

 Use coaching/counseling if assigned tasks not done

Why Always Me

 Gain attention -

“its always me”

 Try to gain control

and make their

changes