WORK EXPERIENCE INTERNSHIP REPORT company VIETSTAR GROUP JOINT STOCK COMPANY

Finally, the brothers and sisters working in departments at Vietstar Group joint stock Company allowed me to experience, learn and work in a real business environment at Vietstar Group j

Trang 2

First of all, I would like to thank Hoa Sen University for giving me the opportunity to participate in a cognitive internship organized by the university Hoa Sen University has helped me gain practical experience, apply the knowledge learned

at school and practice new skills and knowledge while doing an internship.

Secondly, for their assistance in guiding me through my internship, I also like

to thank Ms Vo Thi Kieu Loan - Coordinator of the Cognitive Internship of BM Anh, and Ms Nguyen Thi Thanh Hong, English Lecturer in the Faculty of International Languages and Cultures for helping me complete my internship this report well In the process of writing the report, Ms Thanh Hong was dedicated and guided and helped me a lot, in addition, she also pointed out the mistakes in my article so that I could fix them and make the most complete report.

Next, i would want to thank as well as the business that helped me reach these accomplishments so that I could have practical experiences that bring me results I want to thank Ms Men Tran who is the Vietstar Group Company's head of recruitment department I would like to thank Nguyen Gia Bao recruitment specialist, who is also my supervisor

Finally, the brothers and sisters working in departments at Vietstar Group joint stock Company allowed me to experience, learn and work in a real business environment at Vietstar Group joint stock Company, I was able to apply lessons that I had not yet practiced From there, I will try to improve and complete myself better In addition, Mr.Bao, the supervisor, enthusiastically provided instructional materials on how to make an accurate report and arranged a time to meet, exchange, answer questions, and comment on the intern's report

Trang 4

WORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANYWORK.EXPERIENCE.INTERNSHIP.REPORT.company.VIETSTAR.GROUP.JOINT.STOCK.COMPANY

Trang 5

Table of contents

ACKNOWLEDGEMENTS i

SUPERVISOR’S REMARKS ii

CHAPTER 1: INTRODUCTION 1

CHAPTER 2: ORGANIZATION 2

2.1 General information 2

2.2 Business activities 3

2.3 Company structure 3

CHAPTER 3: POSITION AND TASKS 5

3.1 Position 5

3.2 Tasks 5

3.3 The knowledge and experience 10

CHAPTER 4: WORKING ENVIRONMENT 12

CHAPTER 5: SELF-EVALUATION 14

5.1 Strengths 14

5.2 Weaknesses 14

CHAPTER 6: RECOMMENDATIONS 16

6.1 Recommendations to the company 16

6.2 Recommendations to the University 16

Trang 6

Trang 7

List of figures

Figure 1 Logo of Vietstar Group Joint Stock Company 3 Figure 2 Organizational chart of the apparatus and departments at Vietstar Group Joint Stock Company 4 Figure 4 Lazada customer care recruitment design image 6 Figure 3 UBANK customer care recruitment design image 6

Trang 8

Trang 9

2.1 INTRODUCTION

Hoa Sen University is the place with the most correct and creative teaching and learning methods today Having helped me have an effective learning environment, the school has created opportunities for students to practice in real businesses I set a goal for myself when I went to practice to improve my weak skills and develop

myself The purpose of this internship is that I want to have practical experience in the business and I have been assigned by the company to work as a recruitment intern in the human resources department at Vietstar Group.

I had the chance to learn and put into practice the information that my university instructors had taught me while I was an intern at Vietstar Group I made objectives for myself to work toward during my internship I want to start off by

acting like a true office employee for the business and taking responsibility for all of

my actions and work Second, I will certainly acknowledge all of my flaws and

sincerely consider any advice made by the business or my coworkers Be active and thorough with the responsibilities that my superiors have given me Third, I want to research and comprehend the operations of the firm where I work, as well as its types and future business plans, in order to provide ideas and work to its growth.Third, I

will actively improve my soft skills such as the use of office computer software, the use of office equipment and facilities, as well as the ability to communicate and

present in front of me crowd And finally, I will be more proactive in my work,

voluntarily asking staff to provide forms to bring the work to the editor.

In order to have more experience to improve myself and my shortcomings, the cognitive internship is the time I did an internship at a company that helped me

improve my lacking skills I firmly believe that after interning at the company, I

achieved my own goals and objectives set and learned how to recruit personnel,

learned perseverance, diligence in work, and improved my ability to work ability to communicate as well as communicate with colleagues in the company.

Trang 10

Trang 11

2.2 ORGANIZATION

2.3 General information

English name: Vietstar Group Joiny Stock Company

Address: 602 Cộng Hòa, phường 13, quận Tân Bình, TP.HCM

Hotline: 028 7100 0555

Email: info@vietstargroup.vn

Website: https://vietstargroup.vn

Tax code: 0315196162

Working hours: 8h – 17h30 Monday to Friday

VIETSTAR GROUP JOINT STOCK COMPANY, also known as Vietstar Group, was founded on August 1st, 2018 This company specializes in offering people and financial services to the Vietnamese market Having a staff that is knowledgeable and experienced, Vietstar consistently offers top-notch financial and human resource services to businesses in the present Vietstar organization consistently provides top- notch services to businesses and clients thanks to a team of youthful, dynamic, creative, and highly specialized employees, an incredibly professional working style, and a welcoming workplace We offer a single system that guarantees service quality while saving you time, money, and effort.

Trang 12

Trang 13

2.4 Business activities

Vietstar has had definite development objectives from the start to secure its position in the market Concentrix, Fe Credit, Nature Origin, Transcomos, Viet Credit, OCB, TPBank, SHB, ACS Vietnam, and Lotte are examples of typical partners for Vietstar The majority of major financial institutions and banks receive services from the outsourced service provider Vietstar Our company places a strong emphasis on its clients, employees, and business partners, and leverages internal risk control, operating system optimization, and business transparency to provide long-term and sustainable additional value to those partners We have developed our own vision and mission to direct the next step with the goal of being a pioneering bridge between the business and customers Currently, Vietstar offers three primary services: debt collection, recruitment services, and support for consumer loans.

2.5 Company structure

Figure 1 Logo of Vietstar Group Joint Stock Company ( Source: https://vietstargroup.vn )

Trang 14

Trang 15

RECRUITER ROOM CREDIT PROCESSING DEPARTMENT CARE ROOM CUSTOMER ACCOUNTING DEPARTMENT HUMAN RESOURCES –

TEAMLEADER JACCS 1 0969.079.371

TEAMLEADER JACCS 2 0902.940.885

TEAMLEADER ACS 0903.005001

NHÂN VIÊN ADMINISTRATIVE 0966.086.492

Figure 2 Organizational chart of the apparatus and departments at Vietstar Group Joint Stock Company

Trang 16

Trang 17

2.6 POSITION AND TASKS 3.1 Position

I'm employed at the Vietstar Group Company in the human resources department's recruitment division Writing job content, posting jobs on social media and job search websites, developing job images, and identifying candidates are the jobs I've held at the company Additionally, I look over the applicant's resume, after which I text, converse with, and take a call to address any concerns the applicant may have, before inviting the applicant to an interview I occasionally even land a job as a front desk assistant Last but not least, I have to meet with my supervisor every week

to discuss my schedule for the coming week, go over what I've accomplished, and sign up for it.

Design of the recruitment image:

I'll then look at the requirements and start designing recruitment images based on those requirements I also had to filter out the necessary, important information to design the image so that it would be noticeable to the candidate And set the requirements, criteria, and benefits that candidates receive when working at the company

Figures 3 and 4 in the appendices show some of the image templates I created.

Figure 3 UBANK customer care recruitment design image

Trang 18

Trang 19

Candidate search:

When looking for candidates I need to understand what the content of this job position

is so that I can prepare the most detailed and attractive job description to attract the candidate's attention in the job postings I have posted to see if anyone needs to find a job or who needs to find a job will leave comments like periods or text me or contact

me or I've emailed you or you're still hiring In addition, I also go to job search sites to see who needs a job, I will actively message them if they want to find out the job I am hiring or not and will give the advantages of working with the company so that candidates are interested.

Applicant screening:

Once I've identified candidates looking for work, I'll move on to screening them and presenting them with the requirements to see if they meet them Depending on the positions open, the requirements may also be more or less specific and have different qualities to prevent wasting time on documents that do not adhere to the fundamental standards These include resumes that fail to include the title of the position, application emails sent in an unprofessional manner, CV layouts that are quite captivating, simple grammatical errors, and more I will read each candidate's CV and analyze it, paying particular attention to the section on work experience, to make sure

I select the best prospects for the position.

Texting interacts with the candidate:

I'll start by texting and interacting with prospects after I've screened them I'm going to divide it into three sections One is that the applicant submits an email application; I respond with information about the position you are seeking and a brief overview of the position, and then I get in touch with the applicant to further discuss it The second

is when applicants directly write me on social media sites like Facebook, Zalo, and

Trang 20

Trang 21

like Vieclam24h.vn, Top CV, FreeC, Additionally, I will notify and introduce the position to any candidates who call back to discuss it.

Speak with candidates by phone:

I must decide whether a candidate satisfies the requirements in terms of abilities, knowledge, and experience when I speak with applicants And pick the appropriate window of time to call the candidate In order to avoid confusion, I also need to find out if applicants are also applying for other roles at the same time If the company requests it, I will send a link to the test for that position if a potential candidate is recruit After verifying the candidate's search after the call, I will also send them a company map through email before the call ends.

Answer candidates' questions:

It is essential that I address the candidate's inquiries about employment, working hours, and firm address when I call potential applicants Candidates occasionally decline jobs because of the working hours, which can be too early or late, or because

of the pay and benefits, they would receive if hired by the company Candidates frequently want a job change that is close to their homes while calling and exchanging numbers In order to appropriately respond to the candidate's questions, I must also decide for myself what information is accurate to be able to answer the candidate's questions in the best way.

Notice to candidates participating in the interview:

Once I have agreed on the right information and worked with the candidate, I begin to inform the candidate about the time and the notes when participating in the interview high floor, parking place, etc., it is necessary to pay attention to the candidate and change the notes when interviewing so that the candidate can prepare psychologically about the test, interview questions, interview attitude, and prepare cv documents as required bridge And I will send emails, messages according to the company's form Next, determine the job position that the candidate is for, and I will put the information on the Vietstar candidate information page, I have the model in Figure 5.

Trang 22

Trang 23

+ Before participating in the interview:

Contact the candidate to confirm before the interview time (can be 30-45 minutes away:

- If the candidate participates in the interview, note more about the path and announce the availability of support.

- Make a note to inform the partner if the candidate decides not to participate in the interview Find out the causes concurrently so that you may point candidates in the direction of other projects

- If a candidate cancels, I will actively follow up with them to find out why, and if the

excuse is acceptable, I can nimbly suggest other positions for individuals who could have better possibilities.

+ After participating in the interview:

I proactively contact and inquire about the

candidate's situation so that I can be flexible in case the candidate feels unsuitable or not confident in the candidate interview Recruiters can also exploit candidate interview information to

be able to make recruitment documents and advise candidates later.

Notification of interview results to candidates:

When the interview results are available, I will check the correct information and contact the candidate to inform them:

- Passed interview results: Contact to report the time, place to receive the job and the notes when accepting the job such as manners, documents to be prepared, email response to an Invitation letter from the partner company If the candidate feedback needs to change the time of receiving the job, need to ask the exact time and contact the partner.

- Failed interview results: Notify candidates of results, and flexibly combine references and other appropriate project advice to redirect work for candidates.

Follow up on the candidate's job:

+ Before taking the job:

Figure 5 Page to update information about candidates applying

( Source: Internship project information page - Hoa Sen )

Trang 24

Trang 25

- If the date of receiving the job and the date of announcing the interview results are far apart, I follow up and contact the candidate 1-2 days before the date of receiving the job.

- If the candidate accepts the job as planned, ask the candidate about the preparation of the application and note how to get the job.

- If the candidate changes his plan and does not accept the job, I will find out the reason and inform the partner if the candidate has not informed me, if he finds the attitude is good and has an acceptable reason, I can flexible advise more jobs or share with candidates

+ During the first period of employment:

- I actively maintain interaction by texting, calling, etc to inquire about the candidate's job status.

- Maintain this job from 5-7 days without a break to be able to monitor the candidate's attitude and status, as well as learn more about working conditions and environment to further support the recruitment process use.

Follow candidates who resign:

In case the candidate resigns as expected through the previous exchange, it will be based on the candidate's exchange attitude to influence and stabilize thoughts.

In case the candidate quits their job when receiving notice from the partner I can contact candidates to find out more information about the working environment and sales pressure, or share personal problems if possible…, and can make an appointment

to keep candidate information for the candidate's other job opportunities.

Record candidate information:

I actively aggregate and record candidates to accumulate recruitment data and sources

of potential candidates

3.3 The knowledge and experience

I got the chance to widen my network of contacts after finishing my internship.

I used to only hang out at school, hang out with a select group of close pals, and that was it However, after completing a seven-week internship, I now have more friends, coworkers, and even older siblings These connections are crucial because they give

me the chance to study and advance my career in the future I also gained knowledge

on taking initiative in life People at work don't care about the process I do since they only require the results, not the method Additionally, since everyone has a job to complete, if I don't actively learn anything new or solicit everyone's assistance and

Trang 26

Trang 27

cooperation, I won't learn anything Thanks to that, I have built for myself the initiative in all work.

In order to show my bosses that I am a serious, responsible employee who can manage all duties successfully, including that outside of my profession, I also train myself to be a responsible person in all jobs I also gained knowledge about attitude at work during my internship because, in my opinion, attitude and responsibility are the most important elements for future development Because it will be challenging to move farther in the future, regardless of how excellent your professional skills are if you are not dedicated to your job or your working attitude is not serious But thanks to these things, I quickly integrate and develop the skills that I have acquired.

When I go to practice I will have to work in a team environment, so I need to

be able to interact well with people I have gradually developed my communication skills and situational abilities through communication with coworkers and job candidates Sometimes having difficulty at work or advising candidates, my colleagues have pointed out my weaknesses, thereby helping me to develop myself.

Trang 28

Trang 29

2.7 WORKING ENVIRONMENT

I feel very lucky to work at Vietstar Group Company, where there is a very professional and contemporary atmosphere Stay at the company the working environment has a full range of infrastructure, machinery, and equipment to best serve the work Besides, this is also a place full of positive energy, always bringing and maintaining for employees the excitement and motivation to devote themselves to the business When I work in such an environment, I am very supervisor which has made

me more creatively inspired, and more motivated to do my best work Moreover, the happy working atmosphere also creates a sense of cohesion between employees and businesses, positively impacting my health and work ethic.

Regarding the relationship with superiors, I feel very happy because Ms Men, the head of the recruitment department, Mr Bao Supervisor, and colleagues are very cheerful and friendly They are always ready to help me if I have problems during work In the process of working, there is a break time when Ms Men gives snacks, listens to chill music to relax while working, and just works Just had a good time snacking with some very happy colleagues and everyone is friendly Every morning before working time, Ms Men always plays music to create a happy and comfortable atmosphere And Mr Bao supervisor always helps me when I have difficulty in recruiting and also gives me very enthusiastic guidance to motivate me to try harder at work.

Trang 30

Trang 31

Of my colleagues who work in the same company as me, most of them are

interns

at Hoa Sen University and other universities Thanks to the internship at Vietstar

Group, helped me make many friends at other schools, and have good memories of

my internship such as: often ordering lunch and eating together, and taking a nap at

noon at the company and in the process of working also ordered milk tea with

colleagues and brothers and sisters at the company Everyone is very friendly and fun,

working together in groups and having weekend meetings together makes me more

attached to my colleagues.

Figure 6 Me and Ms Men at the recruitment department and

Mr Bao recruitment specialist - Supervisor's me

Trang 32

Trang 33

2.8 SELF-EVALUATION

When working with him supervsior I found him very enthusiastic, always answering my questions during my internship at the company This is a very necessary internship for me, so that I have the opportunity to observe and study practically, creating opportunities for me to learn and develop as a foundation for later Throughout my internship, he was a guiding pillar for me, willing to share valuable experiences with me It can be said that thanks to Mr Supervisor in this internship is very lucky for me.

Trang 34

Trang 35

and continue to work together for the long term That helps me train my ability to react quickly in solving problems and helps me become more assertive.

o Workplace flexibility skills:

Self-flexibility in the workplace makes the work process more efficient Outside of office hours at work, I can actively work remotely to aim for faster, more time-saving and efficient work.

o Knowledge skills:

I have applied the knowledge I learned in school and now I learn more new knowledge when working in practice In addition, it also helps me to strengthen my knowledge and ability to work better.

5.2 Weaknesses

o About professional skills:

The process of getting acquainted with the company was my worries in the early days

of work because in addition to the knowledge learned, I was a little worried about professional knowledge Afraid that I can't do the job, these are the difficulties of starting work and a lot of new jobs.

o In terms of skills communication:

I am weak in my communication with superviors and colleagues, which makes me dull and insecure Leads to difficult situations that interfere with work Because when

I arrived at a new place, I felt scared and apprehensive, so I didn't know how to behave best.

Trang 36

Trang 37

2.9 RECOMMENDATIONS

6.1 Recommendations to the company

During my internship at Vietstar's recruitment department, I have the following recommendations:

- The company should expand the working room so that the working environment can be more comfortable.

- In the office, I think there should be a lot of greenery to help reduce stress and increase work efficiency.

- Build more rooms for eating, snacks, resting places.

- If possible, I think designing an office arrangement to have a beautiful and comfortable space that is easy to go to can motivate people to go to work every day and can make an impression on people who come to job interviews.

6.2 Recommendations to the University

For Hoa Sen University, I have the following recommendations to improve for future internships:

Trang 38

Trang 39

- During the learning process, it is recommended to integrate many practical activities like going to internshipsso that students can gradually get used to the work to avoid surprises when going to internship agencies.

- Reduce theoretical lessons with practical lessons, in basic subjects later applied

in practice, it is recommended to increase the units of study so that students can absorb the problems in professional work.

- Organizing many meetings and exchanges with experts and teachers of all disciplines as well as organizing presentations, cultural and artistic competitions to create opportunities for all students to participate in improving their ability to present

in front of the crowd, ability to communicate social work.

- Reduce theoretical lessons with practical lessons, in basic subjects later applied

in practice, it is recommended to increase the study units so that students can absorb the basic problems in professional work.

6.3 Recommendation to the intern

To help pupils be better prepared for going to internships the further, I have the following suggestions:

- Giving students regular opportunities for hands-on learning during their studies will help them to gain the necessary skills for their official internship.

- Arrange for students to meet with firms so that they can share information or get a chance to intern there.

- Strengthen and practice soft skills like teamwork and communication

- Consolidate the professional knowledge acquired to improve performance at businesses.

Trang 40

Tiêu đề	Work Experience Internship Report Company Vietstar Group Joint Stock Company
Tác giả	Nguyễn Hoàng Thy
Người hướng dẫn	Ms. Vo Thi Kieu Loan, Ms. Nguyen Thi Thanh Hong, English Lecturer
Trường học	Hoa Sen University
Chuyên ngành	International Languages and Cultures
Thể loại	internship report
Năm xuất bản	2022
Thành phố	Ho Chi Minh City

Định dạng
Số trang	87
Dung lượng	3,76 MB