WORK EXPERIENCE INTERSHIP REPORT company viet a chau investment development corporation

Pham Huy Tai for supporting me a lot during myinternship at the Company.. LIST OF FIGUREFigure 1: Company logo from 1992 to present...9Figure 2: Head office and Viet A Chau Company Inter

MINISTRY OF EDUCATION & TRAINING

HOA SEN UNIVERSITY SCHOOL OF INTERNATIONAL LANGUAGES & CULTURES

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WORK EXPERIENCE INTERSHIP REPORT

MINISTRY OF EDUCATION & TRAINING

HOA SEN UNIVERSITY SCHOOL OF INTERNATIONAL LANGUAGES & CULTURES

First of all, I would like to express my sincere thanks to Hoa Sen University, teachers in theFaculty of International Languages and Cultures, for creating opportunities and experiencesfor students to practice at enterprises Thereby, thanks to this opportunity, our students canboth study, work and experience the working environment; learn, acquire practicalknowledge and skills to be able to prepare in the process of studying and working in thefuture

Next, I would like to thank Ms Dam Kim Than for providing information, guidance andsupport in answering questions and difficulties that I encountered during my awarenessinternship

And I would also like to give my sincere thanks and gratitude to Ms Phan Thi Minh Chauwho was my direct guide during the internship With the dedication to guide and support

me to the fullest, always devote great enthusiasm in helping me experience the real workingenvironment She is not only a guide, but also a sister, a "friend" who shared and brought

me extremely valuable lessons and experiences not only in work but also in life outside

In addition, I would also like to thank Mr Pham Huy Tai for supporting me a lot during myinternship at the Company

Once again, sincerely thank everyone at Investment and Development Joint StockCompany, wish everyone always have a lot of health and more and more success

After all, in the process of writing a report, it will be difficult to avoid errors in spelling,formatting or content However, I checked carefully and thoroughly However, we arelooking forward to receiving your understanding and suggestions to improve yourself andmake more progress in the future and future work

Once again, I would like to thank you all

Sincerely thank you!

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ACKNOWLEDGEMENT 3

CONTENTS 4

LIST OF FIGURE 6

CHAPTER 1: INTRODUCTION 7

CHAPTER 2: THE ORGANIZATION 8

2.1 Brief introduction about Viet A Chau Investment & Development Joint Stock Company: 8

2.2 Business activities 9

2.2.1 Established background: 10

2.2.2 The competitors: 11

CHAPTER 3: POSITION AND TASKS 14

3.1 Introduction of internship at Viet A Chau Investment and Development Joint Stock Company 14

3.2 Tasks assigned during internship 14

3.2.1 Get list and customer consultation: 14

3.2.2 Note the information: 15

3.2.3 Submit documents to superiors: 15

3.3 Knowledge and experience acquired during the internship: 15

.4 Skills acquired during internship: 15

3 3.4.1 Communication skills: 15

3.4.2 Text editing skills 15

3.4.3 Email sending skills 16

3.4.4 Work arrangement skills 16

3.4.5 Behavioral skills 16

3.4.6 Ability to listen and answer the phone 16

CHAPTER 4: WORKING ENVIRONMENT 17

4.1 The company facilities and working atmosphere 17

.2 Relationship with supervisor and cowokers 17

4 CHAPTER 5: SELF – EVALUATION 19

5.1 My strengths 19

5.2 My weaknesses 19

5.3 Self-improvement 19

CHAPTER 6: RECOMMENDATIONS 21

6.1 Recommendations for the company 21

.2 Recommendations for the future interns 21

6 CHAPTER 7: CONCLUSION 22

LIST OF REFERENCES 23

SUPERVISOR’S REMARKS 24

LIST OF FIGURE

Figure 1: Company logo from 1992 to present 9Figure 2: Head office and Viet A Chau Company (Internet source) 13Figure 3: Photos taken at the store (Internet source) 13

CHAPTER 1: INTRODUCTION

The Cognitive Internship is an opportunity offered by Viet A Chau Investment &Development Joint Stock Company to provide me with the opportunity to gain professionalexperience I was lucky enough to be hired as a secretary in the accounting department.This is a profession that needs a lot of accuracy and agility, therefore it makes me want toperform it well even more The Cognitive Internship is designed to help people practiceinitiative in experiencing and seeking for job in a business I will be the one to view,examine, and analyze the working environment, as well as my enthusiasm for the career orprofession that I am pursuing As a result, I will have objectives and directions for gainingprofessional knowledge in the classroom and in my future career

In the spirit of learning, of course, assimilate to experience and amass experience Toensure the success and effectiveness of the Cognitive Internship I have focused myself toattain the following objectives: Adapting to and integrating into the workplace, puttingknowledge and talents to use in real-world situations, getting acquainted with andcomprehending the business's operating procedure, gaining experience and positioningoneself to grow in the future

CHAPTER 2: THE ORGANIZATION

2.1 Brief introduction about Viet A Chau Investment & Development Joint Stock Company:

Name of

company Viet A Chau Investment & Development Joint Stock Company

80A Huynh Van Banh, Ward 15, Phu Nhuan District, HCMC, Vietnam

CEO Nguyen Thi Thuy Phuong

Foreign joint stock company

Table 1- General information about Viet A Chau Investment and Development Joint Stock Company (students search and synthesize by themselves)

2.2 Business activities

Since 1992, Viet A Chau Investment and Development Joint Stock Company has expandedfrom a small-scale general business to one that deals in a wide range of large and smallcommodities, including shoes, sandals, leather goods, purses, and other items huge objectssuch as couches, etc The company have grown into a major organization devoted to

offering high-quality products and services In the leather and footwear industries, goodsand semi-finished items have a strong reputation Most of the company's products aremainly focused on children, Generation Z and people under 40 years old

Figure 1: Company logo from 1992 to present

2.2.1 Established background:

Viet A Chau Investment and Development Joint Stock Firm was founded as a general tradecompany in 1992 In 1996, all raw materials used in the footwear, garment, and handbagindustries must be sourced from other countries Invest in raw material production forimport and export, service and supply Constructing a building and importing productionlines for various types of shoe soles using technology transferred from Japan, Korea, andItaly

In 2003, purchased a workshop to manufacture finished footwear from EVA materials, aswell as a mold factory of various types, including steel mold, aluminum casting, epoxymold, wood mold, machine mold, and complete design Special requests are accepted forall types of molds In 2004, invest in the development of a quality management system in

accordance with international standards ISO 9001:2008; SA 8000:2001 has been formallyapproved by BVQI & DNV, with certification from UKAS (UK).

In 2006, received several honors from the State Agency of Vietnam for DevelopmentInvestment, Management, Quality, and Prestige Brand Furthermore, the Company washonored to obtain the "VIETNAM GOLD STAR" award from the Vietnam YoungBusiness Association, as well as the "GOOD MANAGER" award from the VietnamGeneral Confederation of Labor

In 2007, the firm expanded its product ranges of helmets, boots, and work protection goods

by constantly learning and listening to customers In 2009, consumers voted us "HIGHQUALITY VIETNAM PRODUCTS 2009." Meeting the international competitivenessstandards of Vietnam's marine pepper in the global integration process Viet A ChauInvestment and Development Joint Stock Firm has officially invested in a new companyand PLASTIC FACTORY in order to satisfy consumer demand

Currently, the following distribution channels are available in the domestic market: VAC

Four Colors Stage, Distribution Agent System - Product consumption directly from thecompany There are also statewide distribution ties provided by a network of supermarketslike as Metro, Big C, Lottemart, Citimart, and others A customer network has also beendeveloped in nations such as the United States, Australia, and New Zealand

2.2.2 The competitors:

In the import and export market, it is indispensable for different competitors, and thosecompetitor companies are: Thai Binh Shoes, BITIS, Ngan Phong Company, SAO VIETfootwear manufacturing and distribution company, G.A.S.A company

2.3 Company Structure

Figure 2: Head office and Viet A Chau Company (Internet source)

Figure 3: Photos taken at the store (Internet source)

CHAPTER 3: POSITION AND TASKS

3.1 Introduction of internship at Viet A Chau Investment and Development Joint Stock Company

During the cognitive internship at Investment and Development Joint Stock Company, asthe Secretary of the Accounting Department, I have participated in supporting work related

to sales consulting, customer care, cashier jobs, warehouse inventory The following will be

an objective description of the jobs and activities that I have performed and completedcorrectly and understand the work process

3.2 Tasks assigned during internship

3.2.1 Get list and customer consultation:

At the beginning of working hours, I will receive a list from the manager This listincludes information about customers' names, phone numbers, addresses and alsocustomers who have cooperated with the company The manager will email this list or print

it out and send it to me directly

After receiving the list, I immediately read through the customer's information andthen made calls

Main content of the call: start with a simple greeting, then introduce yourself toVAC Company and then move on to the main content: Asking if previous orders are ok?Are customers satisfied with the staff's service? Currently, customers still want to importany more products of the Company?

During the conversation, the customer's response is usually happy, comfortable toaccept the call, and at the same time, thank you for supporting the Company However,there are also some cases when the call comes in when the customer is busy and can'tanswer the phone, or when the customer is in a bad mood, the customer will beuncomfortable and suggest to end the call first Most calls to customers, even though theyare not ready to accept, still politely decline, not causing trouble for me Normally, on anaverage day, I make about 20 calls, each call usually lasts from 5-20 minutes depending onthe content of the call In case the customer can't contact or the phone is busy, make up to 3calls in a day, each call is at least 2 hours apart

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.2.2 Note the information:

After making the call, make a note of the information right in the document that themanager gave The information notes are often an assessment of customer satisfaction withthe orders that have been cooperated with Notes must be brief but clear, covering the entirecontent of the call made

.2.3 Submit documents to superiors:

The document includes the list of customer service agents given at the beginning of thehour and the notes collected during the calls Also check the completed calls, mark the

uncompleted calls for the day Review all calls and notes At the end of the day, return thedocuments to the manager.

3.3 Knowledge and experience acquired during the internship:

Understand your future work, know what the work is related to, what areas Know therelated software and systems, have direct contact with those software so that you don't have

to be surprised when you go to work In addition, some knowledge about the economy, life,and society was acquired: such as import and export situation, some customs procedures forregistration, price situation

3.4 Skills acquired during internship:

3.4.1 Communication skills:

Communicating with superiors must keep a calm and confident attitude when presentingtheir views When disagreeing with superiors, they should handle them skillfully and givesuggestions in the most delicate way Create friendliness and courtesy with employees inthe company

3.4.2 Text editing skills

The text must have a clear, concise and detailed layout Must have content, purpose Theremust be a division that issues, receives and implements the content contained in thedocument

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.4.3 Email sending skills

When sending mail, there must be a specific recipient, with a subject for the recipient torecognize The content of the email is clear, not confusing, not general, must go straight tothe point and do not forget to greet the recipient, thank the recipient and introduce himself

.4.4 Work arrangement skills

Must arrange in a scientific and logical way, clearly planning the content of work to bedone in the day, week or month Always set aside time to handle arising, or delayed tasks.Pay attention to know which tasks must be completed first, which should be postponed

.4.5 Behavioral skills

Be gentle with employees, brothers/sisters/colleagues For customers and partners must be

professional and thoughtful For superiors, it is respectful, not rude, not formal, thesentence must be clear and firm.

3.4.6 Ability to listen and answer the phone

When listening and answering must be friendly, voice must be clear, not loud Whenpicking up the phone, you must introduce who you are, what department you work in anddon't forget to say the name of the company

CHAPTER 4: WORKING ENVIRONMENT

4.1 The company facilities and working atmosphere

The 7-week internship at the company has given me valuable experiences and experiences

At the same time, I also experienced the benefits that the company gave me The company

is quite large and located in an easy to find location, the company's infrastructure includes 2representative offices, 2 manufacturing plants and 1 retail store, all of which are located invery good locations and easy to find In addition, the Company also fully equips employeeswith desks, laptops, uniforms, and necessary stationery for work In addition to the abovebenefits, the company always rewards employees with solid salaries, sales bonuses, gifts onTet holidays and also has an additional 13th month salary As an intern, I am also supportedsuch as information, documents to write reports, support students to add necessarydocuments for this important internship

About documents: The company always provides all the necessary documents for myinternship All such documents are necessary and extremely valuable The company alwayscreates the best conditions and does not have any barriers for students during the internship.Interns are also supported with travel expenses during the 7-week internship Being able to