WORK EXPERIENCE INTERNSHIP REPORT company educational holding company chân trời mới

Derived from the demand of the students and their parents, the Educational Holding Company Chan Troi Moi has been established to be the professional English-learning environment for the

Supervisor : Vũ Hồng Khanh – Center Manager

Phạm Nhật Kim Khánh – Center Academic Head Student : Đoàn Duy Khang

enthusiastically guiding me in my internship, sharing ideas, and giving advices for me to complete this report.

I'm so grateful to Mr Vu Hong Khanh and Ms Pham Nhat Kim Khanh that conscientiously instruct to me to get used to the work in the center In addition, I would like to thank all of the employees in the Customer Care Department who have been my companions in the seven weeks of internship at the company.

During the internship period, I tried to complete this report on the content and format, but

I certainly did not omit some faults that I could not regconize or control For that reason, the comments of the supervisor and all of employees would be the precious information for me to improve my report.

CHAPTER 3: WORKING ENVIRONMENT6

CHAPTER 4: POSITION AND TASKS9

CHAPTER 5: OBSERVATION TASKS 5.1 Attending to the learner11

In the current trend of modern society, English has become an indispensable tool in human communication and business Derived from the demand of the students and their parents, the Educational Holding Company Chan Troi Moi has been established to be the professional English-learning environment for the learners Since its first foundation, the Company has been unstoppable and achieved the great amounts of achievements in this international language teaching area Given the permission of the Company’s Leader Board, I had the opportunity to do internship and gain experience at the company Realizing my passion on teaching, I chose the position of teaching assistant as well as customer caring to practice at the company This period of internship was obviously the chance for me to learn, and improve my teaching skills that I have not yet received in the university Through the internship with the enthusiasm of Ms Pham Nhat Kim Khanh and the entire staff of the department, I successfully completed the internship and this report.

ABBREVIATION TABLE

12 AAC (Math) Academic Affairs Coordinator (Math)

CHAPTER 1: INTRODUCTION

At the Hoa Sen University, the improvement of both hard and soft skills is very important for students to prepare for the future jobs The university has always created the good conditions for students to get used to the atmosphere of the working enterprises, to improve their level and cognitive function For those reasons, Hoa Sen University coordinates with many companies and enterprises to help students to participate in an intership session.

First, I found the information of the Sylvan Learning Vietnam in the internship list on the website of Hoa Sen University After that, I search on the internet about this company to collect more information to prepare my CV to apply Fortunately, I have been employed into the company for the internship as well as the official contract of TA task This seven- week period will facilitate me to accumulate the work experience to immerse myself to recognize my strengths and weaknesses Besides, I have set the specific targets in this cognitive internship, so I can apply the knowledge that I learned at school in the real educational environment, namely:

- Target 1: to acquaint to the education environment of English center.

- Target 2: to apply the specialized knowledge in the field of English language teaching.

- Target 3: to improve the weaknesses, and promote the my strengths of knowledge and skills.

- Target 4: to enhance the confidence and speaking skill with the students and their parents.

CHAPTER 2: ORGANIZATION 2.1 General information:

The Educational Holding Company Chan Troi Moi was founded on December 10 th , 2015, operating parallel to the Holding Company AMA (Vietnam) On July 12 th , 2011, two official companies joined together in the new company named for Vietnam Sylvan Learning.

Sustained and work as a member of the Vietnam Investment Group (VIG) With the goal

of learning fun, nurturing confidence and self-reliance on young children, Sylvan Learning has built up successfully the programs of STEM, English for studying abroad, and soft skills in the 21st century (Source: https://sylvanlearning.edu.vn/)

- General English and Communicating English for the teenagers and adult learners.

- Logical Math, Robotics, Coding for Kids, Engineering

- Ielts, Toeic, KET, PET, Flyer, Mover, and Starter Cambridge.

(Source: https://sylvanlearning.edu.vn/)

Figure 1: Logo of the Vietnam Sylvan Learning

2.3 The target, missions, and core values of Sylvan Learning:

2.3.1 Target: learning fun, nurturing confidence and self-reliance on the children.

2.3.2 Missions:

- To bring the true American education to the learners through the modern

educational environment and the most effective teaching methods.

- To help the learners succeed in using English proficiently, fulfilling the desire to get the international certificate

- To accompany with the learners during the study program to build a solid foundation for their successful future.

2.3.3 Core values:

- Education is key.

- Good teachers are inspiring teachers.

- Learning is personalized.

- Technology promotes the learning.

- The practical outcome is the most important element.

2.4 Company Structure:

(Source: The Human Resource Department of Sylvan Learning)

Figure 2: The structure of Sylvan Learning

2.5 Center structure:

(Source: The Human Resource Department of Sylvan Learning)

CAH Phạm Nhật Kim Khánh

PCH

PCO Phạm Thị Trang Đoàn Thị Thanh Tiên

Cleaner Security CCO

Võ Lâm Nhạc Diệp Kim Oanh

Center manager

Vũ Hồng Khanh

Admin Nguyễn Thị Kim Thúy

Figure 1: The structure of Truong Dinh center

CHAPTER 3: WORKING ENVIRONMENT 3.1 Facilities:

The center always focuses on the equipment for teaching and learning The classrooms are decorated with posters and letters from the learners in the previous classes In addition, many drawings and vocabulary recordings are also posted around the classroom The classroom is also equipped with a projector, an air-conditioner, and comfortable tables for the learners As the result of the Covid pandemic, the seats were positioned to assure the distance between the learners Besides, the center always prepares the hand sanitizer and masks to the students who forgot to wear The teachers and learners were encouraged to wear the mask in the center.

equipped with laptop and the supporting devices The teachers and TA are assisted with additional references before and during the lesson, in both the soft and the hard copy The center has the photocopy machine, scanner for the preparation of the document In addition, the center also equips the elevators for the teachers and learners who study on the third and fourth floor, and the dining room, the green room for the staff.

3.2 Working with supervisors:

Figure 4: The classroom arrangement for distancing assurance

I practiced at the center of two different tasks as TA and Customer Care First of all, I worked in Customer Care Task with Mr Vu Hong Khanh Taking care of the customers at the center was about their students and their parents, so the task included the learning and consulting the courses for the learners Moreover, the amount of data and information was very large and heavy that required the patience and precision in arranging the studying schedule and announcing it to parents Mr Khanh spent much time to instruct me how to use the internal information as well as the strategy for caring customers.

On the other side, my main task is teaching assistant that included supporting teachers and students during and after the lesson Ms Khanh guided me the needed skills to cooperate with the teacher and learners as well as to prepare the documents for every lession Because of the Covid pandemic, a number of classes had to move into online classes, Ms Khanh also trained me the online teaching program Thanks to all of this, I clearly experted everything for my TA task within a week and completed my assignment in this internship.

3.3 Working with coworkers:

My TA group included nine members managing 16 classes at all levels They're all the students of many different universities in TPHCM who works part-time for the center Some of them have been here for more than one year, while another people have just taken the job recently Everyone was cheery and willing to help everything in the TA tasks In the first days of the internship at the center, I actually learned a lot from observing other people in preparing well as well as in class, then I draw the experience for myself to finish

my assigned work.

In the Customer Care room, I worked with the two colleagues, Ms Oanh and Mr Nhac Both of them actually spent a lot of time helping me get used to the enormous amount of data on the management system At the same time, they showed me how to classify the learners’ information before processing to accomplish much more efficiently Planning a specific plan in every tasks is Mr Nhac’s advantage that he could resolve the work easily The atmosphere in our room was always so pleasant and cozy as a family, everyone in the

room always treated me like a younger brother in the house Those conditions obviously reduced stress in the process of working as a customer care staff.

Figure 5: Customer Care room

CHAPTER 4: POSITION AND TASKS 4.1 Teaching Assisstant:

4.1.1 Description: to support the teachers in teaching and managing the class as well

as communicating with parents about learning statement.

4.1.2 Tasks:

- Manage the class.

- Support the teacher and learners.

- Prepare the documents before the class.

- Correct the homework and examination.

- Communicate with the learners’ parents.

4.2 Customer Care:

4.2.1 Description: to consult the information as well as answers the questions about

the courses to students and parents.

4.1.2 Tasks:

- Consult the courses’ information.

- Answer the questions of learners and their parents.

- Record the information into the management system

- Make plans for the new courses.

- Inform to the learners about examination, time schedule, and learning status.

4.3 Health Declaration:

4.2.1 Description: to check and record the health status of each learners to ensure the

health of the learners as well as the staff of the center.

4.1.2 Tasks:

- Measure the temperature of learners.

- Wash their hands with hand sanitizer.

- Ask the information and traveling journal.

- Record information into the report.

CHAPTER 5: OVSERVATION TASK 5.1 Attending to the learner:

5.1.1 Task objectives:

For this lesson, I attended to the CK2 class of Mr Desmond for one and a half of hour to pay close attention to the interaction between the teacher and the learners I have to record the verbal and non-verbal language that are the way to communicate with the leaners using eye contact, gesture, touch, facial expression, and so on.

5.1.2 Data collection:

- Teacher: Desmond

- Level of class: CleverKid 2

- Quantity of learners: 8

- Ages: 6-8 years old

- Textbook: Story Central 1 (Student book, Activities book, and Practice notebook)

Figure 6: The CK2 class of Mr Desmond

or not Sometimes, he showed that he disobeyed which Tri was doing to remind him not to shout loud in the class Identifying the facial expression of the teacher, Tri also stopped annoying the class.

Johnny (M) N,N, ,,,

Tri (M) N,,,E,E ,,,,

There are five boys and three girls in the class, but there is no distinction between the gender.

The seat was organized in a square so teacher could always walk around and interact with all the students The communication between teachers, TA, and students was easier because the distance is quite close Therefore, the seating arrangement also makes sure that all students get the same attention.

Some students who were better actively attend into the lessons So the density of their activities is always superior to other friends As the result, teacher often had to encourage the others students in the class using smile, eye contact, or clapping when you speak On the other side, teacher also regularly used a facial expression to show his dissatisfaction with the boys who did talk to each other.

The time that the students do practicing exercises is the time teacher used most interactions First, he reminded them to focus on doing homework After that, when he corrected the exercises in the class, he used smile when they answered correctly, or facial expression to motivate when the answers were wrong instead of correcting mistakes immediately so as not to reduce their confidence He regularly moved around the table to watch all the students and used the non-verbal language to interact with students such as eye contact, nodding or gesture if he wanted to give the suggestions to the students.

5.1.4 Reflection:

In my opinion, the most obvious thing of attending to the learners is the attitude The teacher appearing in front of the learners with a smile will make the atmosphere much more comfortable This will motivate them to stay ease as they study and do not suffer too much pressures in the class Besides, calling the learners’ name regularly shows interest in their study to help them feel more concerned than being overlooked In addition, showing pleased to the learners is also very important during the lesson that is able to make them feel more proud and self-confident in their mind However, we are not only interested in the good or active learners, but also need special attention to the weaker ones Sometimes, children may feel discouraged at school, an encouragement from a teacher can make a lot

are difficult to change their bias about English, or being forced to learn English, or they do not want to hear the teachers Therefore, teachers often have to be patient to choose carefully the way to show themselves expression to the learners to avoid letting them feel ashamed One of the most common problems is that the classes of the children are often noisy, and they do not usually focus on the lessons This requires severity as well as flexibility in the teacher's emotional expression We cannot yell at the kids because we are going to scare of put pressures on them instead of getting kids’ interests in classes Thus,

we can allow students to participate in the pair or group activities accompanied by verbal actions to pull their focus on lessons naturally In concluding, attending to the learners is an important factor to support the study of the students, bring confidence to them and make the atmosphere comfortable in the classroom.

non-5.2 Learner motivation:

5.2.1 Task objectives:

For this lesson, I attended to the AT2 class of Mr David for one and a half of hour to pay attention to the behaviors of the learners during 90 minutes of lesson I have to consider the linkage of their behaviors and learning motivation.

- Textbook: Beyond A1 + (Student book and Work book)

Table 1: The learners' motivation of AT2 class Student’s name Motivatio

n

enthusiastically in all activities of the lesson, completing very well the teacher's requests.

Her goal is to go study abroad, so she always tries her best to improve her English as much as possible Personal goals: IELTS-8.0 Minne High Although she was rather

quiet, she was apprehensive and creative in giving ideas.

She 's very well-behaved and interested at learning English

so she always focuses on every lessons

Tony High He always got the leading in

every skills, he always

He always wants high points

at school and at the center, so