(Tiểu luận) logistics topic logistics analysis of viettel post

Viettel Post is a member unit of Military Telecommunications Group Viettel, specializing in business services: Domestic and international express delivery, many different services such a

NATIONAL ECONOMICS UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION NEU 2+2 BACHELOR’S DEGREE

-*** -LOGISTICS

Topic: Logistics analysis of Viettel Post

Instructor: Le Phan Hoa

Class: DSU 6A

Group: 3

Student full name: 1 Vu Nguyen Khuong – DSU06038

2 Bui Phuong Minh – DSU06043

3 Tran Khoi Nguyen – DSU06050

4 Nguyen Anh Kiet – DSU06037

5 Pham Thi Bao Ngoc – DSU06048

6 Nguyen Ha My – DSU06044

Table of content

I: Introduction 2

1 Vision 2

2 Mission 3

II: Overview about Viettel Post's Supply Chain 4

1 Suppliers 4

2 Producer 4

3 Activities in domestic supply chain management of Viettel Post 8

3.1 Source 8

3.2 Delivery 9

III: Current difficulties of the company and solutions to overcome them 12

References 12

Viettel Post is a member unit of Military Telecommunications Group (Viettel), specializing in business services: Domestic and international express delivery, many different services such as: Courier service (VCN), express delivery service (VHT), Economical delivery service (VTK),

Viettel Post Joint Stock Company, widely known as Viettel Post, was established on July 1, 1997 with the initial mission of serving Military agencies in the Ministry of Defense

In 2009, Viettel Post officially operated under the model of a joint stock company after successfully implementing the equitization plan through initial public offering

On April 13, 2012, Hanoi Department of Planning and Investment granted a business registration certificate to Viettel Post Joint Stock Corporation, which was established as the first corporation in the model of Military Telecommunications Group

With a long-term vision and a view of sustainable development, Viettel Post has focused on investing in the field of Delivery With continuous efforts, Viettel Post has become one of the leading brands in Vietnam in terms of delivery with a series of post offices, operation centers and network expansion to all 100% of provinces and cities nationwide

Viettel Post always considers human resources as a core factor and a valuable asset With the slogan: “Viettel Post- Going far to get closer to people", the Corporation has built a lean, honest and hardworking staff To meet a wish of customers when using the service

1 Vision

Becoming a Hi-tech Logistics Company, in the top 5 enterprises in Vietnam by 2025

Viettel Post's strategy is still to develop multi-service business, service transactions closer to customers for both domestic and international markets, and always affirm to be an enterprise that fulfills its obligations to the community and be responsible to society

Viettel Post wants sustainable development Viettel Post is an enterprise with the highest growth rate in the postal industry, always a pioneer in the application of advanced and modern technology in the 4.0 digital technology era

Along with the long-term vision and the aim of sustainable development, Viettel Post always concentrates on technology investment especially in the field of delivery Moreover, Viettel Post also creates a professional and modern working environment where the employees can maximize their rights to work, dedicate, develop and honor

2 Mission

Constantly innovating ways to provide services, improve quality standards, make as much as resources based on a solid foundation to ensure the provision of full logistics services with the highest efficiency for the whole society

During the past years, Viettel Post has always been persistent with its customer service philosophy:

Take the customer as the center: Each customer is a separate individual that needs to be respected, cared for and listened to, understood and served separately Continuous innovation, together with customers to create more and more perfect products and services

Doing the business with kindness:

 Kind management thinking

 Good products and services

 Kind staff

1 Suppliers

Through the company's expansion and orientation, Viettel post has developed its relationship with suppliers not only in the delivery sector, but also in many other business areas as well As a result of all achievements the company get, Viettel Post has been recognized as a company with a sustainable development strategy There is a long list of Viettel Post's partners, including many large Vietnamese domestic and forgein enterpreise such as s Bank for Agriculture and Rural Development of Vietnam (Agribank), Sen Do Joint Stock Company (Sendo), Samsung Group (Samsung) , Nissan Vietnam Co., Ltd (Nissan)…

The growing popularity of online shopping has become one of the main driving forces behind the growth of express delivery services in recent years The growth of online sales will outpace that of total retail sales, and business-to-customer (B2C) services will continue to be the strongest segment of e-commerce In order to maintain a competitive edge, e-commerce branches are cooperating more often (competitors such as TIKI, LAZADA, Shoppe,…) to distribute goods to consumers

2 Producer

The company owns a high-quality warehouse system in Hanoi, Da Nang, Ho Chi Minh, Dong Nai, Can Tho with a total area of more than 100,000m2, a convenient location for storing and transporting goods all over the country

Production process:

Step 1: First of all, customer will fill in personal information and location, then create a new order and fill in the information of the person they want to deliver to

Step 2: Next, the order has been transferred to the post office, the customer service center operates the relevant post office If the customer service center operates for the county branch, the county branch continues to be responsible for operating down to the receiving post offices and sales staff lines Step 3: The order will be successfully accepted if they satisfied the conditions following:

Do not accept transportation of goods banned from delivery in accordance with the law

Group 1: Explosives such as explosives, explosives, fireworks, bullets, etc

Group 2: Gases such as flammable gases, toxic gases, non-flammable, non-toxic gases, etc

Group 3: Flammable liquids such as paints, gasoline, flammable liquids

Group 4: Flammable solids

Group 5 Oxidizing substances, organic compounds

Group 6 Toxic substances, infectious substances

Group 7 All kinds of radioactive materials, radioactive substances

Group 8 Chemical substances that are hazardous to contact

Group 9 Other dangerous goods such as anesthetics, stimulants, magnetic substances, articles

Do not accept shipping with goods outside the scope of service of Viettel Post

Step 4: After being sorted:

 4a: Order has been received successfully After successfully receiving the customer's order, the salesperson will update the status of receipt of the goods on the system

 4b: Order which did not satisfy the conditions will be refused and must be canceled

 4c: Canceling the order due to unsuitable

Step 5: The successful order will be move for the relevant packaging department

Step 6: The packaging department responsible for packaging the product due to the following rules:

 Facilitate storage and handling

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Logistics

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 Promote better utilization of transport equipment

 Provide product protection

 Promote the sale of the product

 Change the product density

 Facilitate product use

 Provide reuse value for the customer

Step 7: Delivering the order to customers buy using given mean of transports

Step 8: Customer not satisfied by the product having an issue during the process, the customer can have the compensation insurance policy of Viettel Post for customers:

Compensation 100% of the value of damaged goods for packages using cargo insurance

(maximum postal insurance of 100 million VND)

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Delivery Reliability: Viettel Post has a competitive advantage because of being a military enterprise Although the delivery speed is still quite slow and the delivery fee of Viettel Post is more expensive than the common ground of other shipping units, the quality assurance of goods being intact, not damaged and broken (Delivery Reliability), Viettel Post is probably the unique 1 in delivery market

in Vietnam Everything has a certain tradeoff and a shipping company like Viettel post should choose the best point in its strategies to develop and improve better, and that strength is the promise about the sustainability of goods For other transport units, although being fast in speed like Giao Hang Tiet Kiem or cheap freight like Ninja van, sometimes the goods reach the hands of consumers, in some cases that the box of goods is dented, the packages are dirty or torn or cannot keep its original shape, Viettel Post can guarantee that In the field of B2C transporting the consumer goods to the final customer, Viettel Post may be not a rival compared to other delivery services However, in the field of B2B distributing the industrial goods to manufacturers, factories, Viettel Post perfectly attains success because it ensures the preservation of products such as: parts of machinery, equipment until they are delivered Viettel post's postal staff are very responsible and always make sure not to damage the goods, Viettel Post is ready to compensate if any problems arise with its return policy

Quality: The quality of service is able to meet the delivery needs, the whole process as well as the network infrastructure is always rated at a good level with qualified and well-trained staff, good service attitude In addition, customers also have a bad feeling about the reasonableness of the shipping cost, the conditions to ensure when participating in the service, the payment service still has many shortcomings, and the after-sales policies are still inadequate => The quality of delivery service of Viettel Post does not run smoothly in all sectors

3.1 Source

3.1.1 Demand for the service

A product manufacturing company can produce products based on researching the market's needs and then sell them to their customers (direct customers, distributors, retailers, etc.) without having direct contact with customers during the product creation process Therefore, the supply of demand for services is an essential source for a service company like Viettel Post In terms of service, the corporation can provide the type of service, but it cannot produce the value of the service until the

customer's requirements and needs to utilize the service are met In other words, the process of developing a full service must be linked to consumers, addressing and meeting their demands As a result, for Viettel Post's postal service, the "customer" is not only an output partner but also an important input source for business

3.1.2 Human Resources

Viettel Post frequently hires employees via its website (viettelpost.com) or through recruiting sites such as indeed.com, timviecnhanh.com, mywork.com The establishment of variety in recruiting forms and the relatively thorough selection of recruitment support units (the majority of the websites utilized by Viettel Post are recognized and trustworthy websites) demonstrates the company's attention

on human aspects and meticulous resource preparation

For labor resources, Viettel Post collaborates with several affiliated recruiting sites; it can be observed that the organization has an ample supply of human resources and is not confined or dependent on any firm Viettel Academy, a Viettel Military Industry and Telecommunications Group unit, is also an essential source for Viettel Post Viettel Post has partners that are professional bodyguard training firms for the role of the security guard Still, it will pick a partner, not a fixed supplier, mainly based on the post office location Some of them are Thang Long Security Company (Ho Chi Minh City, Hanoi), Phu Hung Security Company (Dong Thap)

3.1.3 Software, management system resources

Viettel Telecom and Information Technology Solution Center, Viettel Telecom Software Center, and Viettel Quality Measurement Center It can be claimed that Viettel Post's input supply is heavily reliant on these enterprises in the same group, which adds a lot of efficiency to the supply chain but also inhibits Viettel Post's partner expansion

3.1.4 Relationships management

VietinBank and Viettel Post collaborate in various areas, including personnel deposit collection, co-branded card issuance, salary payment via card accounts, postage payment via VietinBank POS, payment guarantee services payment, delivery Nissan's partner in processing all Nissan spare parts orders across the country is Viettel Post The collaboration of these two organizations will aid in delivering Nissan items to clients in the least amount of time Furthermore, with urgent orders,

consumers might receive the items the same day Viettel Post has assisted Nissan in increasing its ability to distribute replacement parts to consumers to better serve customers due to this collaboration Viettel and Zalo are also business partners Customers who purchase from the Zalo store can save up to 30% on delivery costs by using Viettel Post

PVcomBank and Viettel Post inked long-term bilateral service provider contracts, establishing the most favorable circumstances for partners to save costs, optimize service quality, and provide customers with convenient goods and services

3.2 Delivery

3.2.1 Viettel Post Distribution

Direct distribution: Viettel Post has covered 100% of the delivery network including island districts throughout the territory of Vietnam (2021) In which, the Post Office (the point of receiving express mail): there are nearly 680 post offices, including: 300 level 1 post offices, 380 level 2 and 3 post offices, 300 mail delivery agents nationwide, and has nearly 1000 vehicles with enough tonnage, trailers, and container trucks to ensure timely, fast and safe customer service

Online channel: Set up a Page on Facebook Viettel Post and advertise services on the Page Total Likes 243K likes, 258K followers The Viettel Post application on the phone application helps customers easily look up the journey of goods they have ordered Make an online order at Viettel has determined the goal of Viettel Post to become the number 1 Logistics enterprise in Vietnam based on high technology Accordingly, Viettel Post also determined that applying technology alone is not enough, but it is necessary to create intelligent, ambitious Postal people with a spirit of solidarity to be able to complete it Therefore, Viettel Post has expanded its link range

MyGo :

With the mission of "socializing" freight forwarding and "digitizing" the transportation industry, MyGo has upgraded its features and launched 3 new services providing large freight solutions based on technology includes: transportation of whole goods, transportation of goods in batches, transportation

of goods in packages

Up to now, MyGo is getting closer to the goal of becoming a "Multi modal transportation platform", bringing 4,751 trucks, 2,072 logistics drivers and 53 partners to the floor, changing the