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Trang 1Tiếng Anh thương mại – EN51
1 A letter of complaint usually consists of 5 parts
2 A memo contains To, From, Date, Subject Headings, and Message sections
3 A memo Does not need to be signed
4 A memo is a …communication conveying your thoughts, reactions or opinion on something Short and to the point
5 A report requires …underlined at the top A title
6 An application letter is divided into Four paragraphs
7 An application letter is To apply for a job
8 Business letters are usually quite formal in style, so we should Avoid writing sentences that are too long
9 Dear Sir/Madam is the salutation …… of the business letter At the beginning
10 How many types of email are there? 2
11 If the letter is going to someone whose name you do not know, it starts with Dear Sir or Dear Madam or Dear Sir/Madam
12 If the letter is going to someone whose name you know, you can begin with Dear Mr / Ms Brown
13 If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: Yours faithfully
14 If you know the name of the recipient, you end the letter with Yours sincerely
15 If your memo is longer than a page, you may want to include a separate … Summary segment
16 In a letter of complaint, we describe the cause and effect in Problem
17 In a letter of complaint, we describe the situation in Background
18 In a letter of complaint, we describe what is expected from the recipient in Closing
19 In a letter of complaint, we describe what should be done to solve the problem in Solution
20 One of the advantages of emails over normal “snail- mail” letters is that they are Quick and direct
21 Paragraph 1 in a letter of request is to Request speci c information or action
22 Paragraph 1 in an application letter is To state that you are applying for the job
23 Paragraph 2 in a letter of request is to Cover relevant background information and details
24 Paragraph 2 in an application letter is To describe your practical work experience
25 Paragraph 3 in a letter of request is to Provide contact information
26 Paragraph 4 in a letter of request is to Reiterate action and/or thank
27 Reports are matter of fact and to the point Language is therefore …Neutral and factual
28 The ‘From’ section in a memo contains The name of the sender
29 The ‘Subject’ section in a memo contains The main idea …make a memo lengthy Never
30 The ‘To’ section in a memo contains The name of the receiver
31 The expression “Hi/Hello + name …” in an email is an informal Salutation
32 The expression “Hope to hear from you soon ” in an email is an informal Conclusion
33 The expression “I am writing to…” in an email is in the Opening
34 The expression “I recommend that ….” is used in Recommendations
35 The expression “I’m writing from and I was wondering if you could…” is used to Request speci c information or action
36 The expression “If you have questions about (my request / my order), please contact me at…” is used to Provide contact information
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Trang 237 The expression “Just a quick note to……….” in an email is an informal Opening
38 The expression “Looking forward to your reply……….” in an email is in the Conclusion
39 The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Acknowledge receipt of a complaint letter
40 The expression “Yours sincerely.” in an email is a very formal and rarely used Close
41 The heading segment should include To, From, Date, Subject
42 The report ……be signed and dated Should
43 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Background
44 The statement “I look forward to receiving your explanation of these matters.” is in Closing
45 The statement “Please send us a corrected invoice for $9,479.” is in Solution
46 The Subject Line in an email is the Headline
47 The Subject Line in an email should be Short
48 There are …… basic reasons to write a memo 3
49 There should be … sub-sections in a report 5
50 We clearly state the purpose of communication in the Subject line
51 We explain what the facts mean in Conclusions
52 We explain what the report is about in Terms of reference
53 We should close the memo with a ……… ending that states what actions we want the reader
to take Friendly
54 We suggest what action(s) should be done in Recommendations
55 We write memos with purpose and make that purpose known in the First paragraph
56 When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could Reject the complaint
57 When we received a complaint letter, if we are sure that we are at fault, we should Accept the complaint
58 When we write a report, presentation and style are Important
59 When writing a memo, we should keep paragraphs … Short
60 When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader Very eGective
61 Yours sincerely is …… of the business letter At the end
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