IBM Systems Director Release Notes Version 6.2.0 pptx

16 Information to provide to the IBM Technical Support Center or IBM Systems Director customer forum.. Compatibility issues with earlier versionsImportant: v The version of IBM Systems D

Before using this information and the product it supports, read the information in “Notices” onpage 21

© Copyright IBM Corporation 2010.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

Chapter 1 Description 1

Chapter 2 Compatibility issues with earlier versions 3

Chapter 3 System requirements 5

Chapter 4 Installing IBM Systems Director 6.2.0 7

Chapter 5 Known problems 9

Appendix A Publications and related information 11

Appendix B Getting help and support 15 Finding information about IBM Systems Director problems 15

Available troubleshooting documentation for earlier versions of IBM Systems Director 15

Accessing the IBM Systems Director customer forum 15

Accessing the IBM Service Bulletin (RETAIN tips) index 16

Getting support information from the World Wide Web 16

Information to provide to the IBM Technical Support Center or IBM Systems Director customer forum 17

Getting fixes 19

Service and support information 19

Notices 21

Trademarks 22

Chapter 1 Description

IBM®Systems Director 6.2.0 includes the following changes:

v Support for additional operating systems

v Fixes for Authorized Program Analysis Reports (APARs) and known problems

A detailed description of the changes in version 6.2.0 is available in the “What'snew in version 6.2.0” topic in the information center

Related information

"What's new in version 6.2.0" in the IBM Systems Director Information Center

at http://publib.boulder.ibm.com/infocenter/systems/topic/director_6.1/

fqm0_r_whats_new_in_release_620.html

Chapter 2 Compatibility issues with earlier versions

Important:

v The version of IBM Systems Director Server must always be the same as or laterthan the version of any Common Agent or Platform Agent that is installed onthe managed systems For example, you must install and use IBM SystemsDirector Server 6.2 to manage Common Agent 6.2 that is installed on managedsystems, or you must install and use IBM Systems Director Server 6.2 to managePlatform Agent 6.2 that is installed on managed systems

v IBM Systems Director version 6.1 or later is not compatible with any versions ofIBM Director Server extensions, IBM Director Console extensions, or IBMDirector Agent extensions that are supported by IBM Director version 5.20.x orearlier Therefore, you must first uninstall those extensions before you install orupgrade an IBM Systems Director component from version 5.20.x to version6.1.x or 6.2.x For detailed information, see “What's new in version 6.2.”

v If you must run a version of IBM Director or IBM Systems Director that is olderthan the version that is currently installed, you cannot update or migrate to it.You must instead uninstall your current version and then install the olderversion

See the following table for a complete listing of previous agent versions that arecompatible with and can be managed by IBM Systems Director Server or 6.2.x

Table 1 Compatibility of IBM Systems Director Server with previous agent versions

Compatibility of IBM Systems Director Server with previous agent versions For Power Systems ™ servers:

Compatible Agent-managed systems

IBM Systems Director Server version 6.2.x

IBM Systems Director Server version 6.1.2.x

IBM Systems Director Server version 6.1.1.x

IBM Systems Director Server version 6.1

Common Agentfor AIX® 6.2 (includes

Platform Agent6.2, PegasusCIMserver, andCIM providers)

Common Agentfor AIX andVIOS

Platform Agentfor AIX

Common Agentfor Linux®

onPower Systems

Platform Agentfor Linux onPower Systems

Common Agentfor IBM i

6.2 (requires5770-UMEV1R3), 6.1.2

Table 1 Compatibility of IBM Systems Director Server with previous agent versions (continued)

Compatibility of IBM Systems Director Server with previous agent versions For Power Systems ™ servers:

Compatible Agent-managed systems

IBM Systems Director Server version 6.2.x

IBM Systems Director Server version 6.1.2.x

IBM Systems Director Server version 6.1.1.x

IBM Systems Director Server version 6.1

IBM Director[Level 2] Agentfor IBM i

IBM i PlatformAgent

(5770-UMEV1R3),(5722–UMEV1R2)

(5770-UMEV1R3),(5722–UMEV1R2)

(5722–UME) (5722–UME)

For System x ® servers:

Compatible Agent-managed systems

IBM Systems Director Server version 6.2.x

IBM Systems Director Server version 6.1.2

IBM Systems Director Server version 6.1.1.x

IBM Systems Director Server version 6.1

Common Agentfor Windows®

6.2 5.20 - 5.20.3

6.1 - 6.1.1

5.20 - 5.20.36.1 - 6.1.1

5.20 - 5.20.36.1

Platform Agentfor Windows

6.2 5.20 - 5.20.31

6.1.1 - 6.1.2

5.20 - 5.20.316.1.1

5.20 - 5.20.31

Common Agentfor Linux onSystem x

6.2 5.20 - 5.20.3

6.1.1 - 6.1.1

5.20 - 5.20.36.1 - 6.1.1

5.20 - 5.20.36.1

Platform Agentfor Linux onSystem x

6.1.1 - 6.1.2

5.20.316.1.1

5.20 - 5.20.31

For System z ® servers:

Compatible Agent-managed systems

IBM Systems Director Server version 6.2.x

IBM Systems Director Server version 6.1.2

IBM Systems Director Server version 6.1.1.x

IBM Systems Director Server version 6.1

Common Agentfor Linux onSystem z

Platform Agentfor Linux onSystem z

5.20.3 (existinginstallationpackage)

IBM z/VM®

ManageabilityAccess PointAgent forSystem z

For Cell Broadband Engine ™

Compatible Agent-managed systems

IBM Systems Director Server version 6.2.x

IBM Systems Director Server version 6.1.2

IBM Systems Director Server version 6.1.1.x

IBM Systems Director Server version 6.1

Common Agentfor Cell

BroadbandEngine BladeServers

Chapter 3 System requirements

For information about hardware and software compatibility, see the detailedsystem requirements for IBM Systems Director in the “Planning” section of theinformation center

Planning

Hardware and software requirements (Specified operating environments)

Hardware requirements for IBM Systems DirectorNetwork requirements

Operating system and software requirements

Chapter 4 Installing IBM Systems Director 6.2.0

For step-by-step installation instructions, see these topics in the information center.Planning (publib.boulder.ibm.com/infocenter/systems/topic/

com.ibm.director.plan.helps.doc/fqm0_r_planning.html)

Planning to install IBM Systems DirectorPlanning to update IBM Systems DirectorInstalling (publib.boulder.ibm.com/infocenter/systems/topic/

Chapter 5 Known problems

Information about how to troubleshoot and resolve problems with IBM SystemsDirector is documented in the “Troubleshooting” section of the information center

Appendix A Publications and related information

You can view the same content in the IBM Systems Director Information Center asPDF documents To view a PDF file, you need Adobe®Acrobat Reader, which can

be downloaded for free from the Adobe Web site at www.adobe.com/products/acrobat/readstep.html

Information centers and topic collections

v IBM Systemshttp://publib.boulder.ibm.com/eserver/

View the IBM Systems information center landing page, which providesintegrated information for multiple IBM Systems products

v IBM Systems Directorhttp://publib.boulder.ibm.com/infocenter/director/v6r2x/index.jspUpdated periodically, the IBM Systems Director topic collection contains themost up-to-date documentation available for IBM Systems Director

v IBM Systems Director plug-inspublib.boulder.ibm.com/infocenter/systems/index.jspView the IBM Systems information center for information about how to installand use plug-ins that extend the functionality of IBM Systems Director

v IBM Systems Director Upward Integration Modules (UIMs)publib.boulder.ibm.com/infocenter/systems/topic/uims/fqs0_main.htmlRead the IBM Systems Director Upward Integration Modules (UIM) topiccollection to learn about how to install and use upward integration modules andmanagement packs that enable non-IBM workgroup and enterprise-managementproducts to interpret and display data that is provided by Common Agent andPlatform Agent

v IBM Systems Director Software Development Kitpublib.boulder.ibm.com/infocenter/dirinfo/toolkit/index.jspView the IBM Systems Director Software Development Kit (SDK) informationcenter to learn about the APIs and CLIs that you can use to extend thecapabilities of IBM Systems Director

systems-management software

Hardware and Software Support Guide

Provides information about hardware requirements for running IBMSystems Director components, supported IBM Systems Director hardware,

Planning, Installation, and Configuration Guide for AIX

Provides detailed instructions to install and configure each component ofIBM Systems Director on system running AIX using the standard

installation option

Planning, Installation, and Configuration Guide for IBM i

Provides detailed instructions to install and configure each component ofIBM Systems Director on system running IBM i using the Standardinstallation option

Planning, Installation, and Configuration Guide for Linux on Power Systems

Provides detailed instructions to install and configure each component ofIBM Systems Director on system running Linux for Power Systems usingthe Standard installation option

Planning, Installation, and Configuration Guide for Linux on x86

Provides detailed instructions to install and configure each component ofIBM Systems Director on system running Linux for System x using theStandard installation option

Planning, Installation, and Configuration Guide for Linux on System z

Provides detailed instructions to install and configure each component ofIBM Systems Director on system running Linux for System z using theStandard installation option

Planning, Installation, and Configuration Guide for Windows

Provides detailed instructions to install and configure each component ofIBM Systems Director on system running Windows using the Standardinstallation option

Systems Management Guide

Provides detailed instructions for using the Web interface and managingsystems and resources in your environment

Hardware Command Line User's Guide

Provides information about installing and using the Hardware CommandLine (formerly known as the IBM Management Processor Command-LineInterface) Command output in this release might vary from commandoutput in previous releases

White papers and briefs

v IBM Systems Director

ftp://ftp.software.ibm.com/common/ssi/sa/wh/n/xbw03006usen/

XBW03006USEN.PDF

This paper provides a detailed overview of the changes in IBM Systems DirectorV6.1, including the new Web interface, security features, operating systemagents, integrated plug-ins and additional plug-ins that can be separately

Implementing IBM Systems Director 6.1

Tip: Be sure to note the date of publication and to determine the version of IBMSystems Director software to which the Redbooks publication refers

Further information

Also see the following resources for further information about IBM Systems

Director:

v For alerts, discussions, news, parts and product information, and specific

troubleshooting workarounds for IBM Systems Director, see the Support &downloads Web site at http://www.ibm.com/support/us/en/

Tip: To locate the information that you need, enter Systems Director in the

Search field and click Search You can then narrow your results by document

type or product category, or use additional search terms

v For white papers, technotes, tips, and other documents related to IBM SystemsDirector, see the Techdocs Web site at http://w3.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocs

v For solutions to all types of situations that other customers have encountered,see the IBM Systems Director customer forum at www.ibm.com/

developerworks/forums/forum.jspa?forumID=759

Appendix B Getting help and support

If you need help, service, or technical assistance or just want more informationabout IBM products, you will find a wide variety of sources available from IBM toassist you This section contains information about where to go for additionalinformation about IBM and IBM products, and whom to call for service, if it isnecessary

Finding information about IBM Systems Director problems

In addition to the IBM Systems Director information center, you can findinformation about problems and solutions in earlier editions of IBM SystemsDirector documentation, the IBM Systems Director forum, and the IBM ServiceBulletin (RETAIN®tip) index

Available troubleshooting documentation for earlier versions

of IBM Systems Director

To troubleshoot problems that are specific to earlier versions of IBM SystemsDirector, see the documentation for that version

6.1.x v IBM Systems Director version 6.1.x information center

v Service Bulletin (RETAIN tips) index

Accessing the IBM Systems Director customer forum

The IBM Systems Director customer forum provides a place for customers to shareideas and solutions for IBM Systems Director implementations It serves as theforum for IBM Systems Director installations on all supported operating systemsand hardware

Although participating in the customer forum does not guarantee an answer from

an IBM representative, the forum community does include IBM employees that use

developerWorks Web site and create a profile; there is no fee The IBM SystemsDirector customer forum Web page is at www.ibm.com/developerworks/forums/forum.jspa?forumID=759.

Accessing the IBM Service Bulletin (RETAIN tips) index

You an access the IBM Service Bulletin (RETAIN tips) index to view knownproblems and workarounds for IBM Systems Director

Note: After November 21, 2008, RETAIN tips for IBM Systems Director and relatedplug-ins will no longer be created All subsequent tips will be created as Technotesand will be available in the IBM Systems Director Knowledge Base at

2 On this page, select Systems Management Software for Support Type.

3 Select your Product Family and click Go.

4 Select Troubleshoot A list of service bulletins is displayed These service

bulletins are specific to IBM Systems Director on IBM BladeCenter®and System

x hardware For IBM Systems Director articles about other hardware platforms,such as IBM Power and System z, complete the following steps:

a Navigate to www.ibm.com/support/us

b On this page, type Director in the Search field and press Enter A list of

support articles is displayed

c Type additional keywords in the Additional search terms field to narrow

the search results

Getting support information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBMBladeCenter, IBM Power, System x, and System z products, services, and support.Use the following Web addresses for the applicable product information

IBM product Web address

BladeCenter products www.ibm.com/servers/eserver/support/bladecenter/

IBM Power systems www.ibm.com/servers/eserver/support/iseries/

Information to provide to the IBM Technical Support Center or IBM Systems Director customer forum

When looking for assistance, either from IBM Technical Support Center or in theIBM Systems Director customer forum, there is some basic information that youshould provide

System x, BladeCenter, and x86-based system information

Before you contact IBM for assistance, or append to the customer forum, youshould gather the following information for the affected systems

Note: Frequently, IBM uses information and logs generated by the DynamicSystem Analysis (DSA) program to resolve problems DSA is available from theSystems Management Web page at www.ibm.com/servers/eserver/xseries/

systems_management/

v The machine types of all the affected systems

v The operating system

v The BIOS and firmware version levels of the affected systems If you do notknow this information, you can use Dynamic System Analysis (DSA) to gatherthe information for you

v Whether the failure is intermittent or persistent

v The last time the feature or function worked

v Any exceptions or error messages that occur

v The version of IBM Systems Director that is installed Also note whether it is anew installation or an upgrade installation If it is an upgrade installation, notefrom which version of IBM Systems Director you upgraded

v The error and trace logs that are located in the install_root/lwi/logs directory, where install_root is the root directory of your IBM Systems Director installation.

Note that this path uses the backslash (\) to delimit the directory; depending onthe system that you are using, you might be required to enter the path using theforward slash (/)

v If it is an installation problem, the install logs that are located in the standard

system directories and the install_root/logs directory, where install_root is the root

directory of your IBM Systems Director installation Note that this path uses thebackslash (\) to delimit the directory; depending on the system that you areusing, you might be required to enter the path using the forward slash (/).The following table contains examples of the install logs that are located in thestandard system directories

Table 2 Examples of install logs and their default locations

Linux install logs (v6.1)

IBM Systems Director install log: /var/log/dirinst.logIBM Systems Director Platform Agent install logs: /var/opt/ibm/platform/log/install.logIBM Systems Director Platform Agent uninstall logs: /var/opt/ibm/platform/log/

uninstall.log

Windows install logs (v6.1)

IBM Systems Director install log: C:\Windows\dirinst.logIBM Systems DirectorPlatform Agent install logs: C:\Windows\platinst_*.logIBM Systems DirectorPlatform Agent uninstall logs: C:\Windows\platuninst_*.log