HOW TO CLEAN A GUEST BATHROOMGUEST EXPECTATION: I expect my Bathroom to be cleaned as this is a hygienic place in which I take bathe and shower.. 3 Clean the vanity counter Clean the va
Trang 1HOW TO CLEAN A GUEST BATHROOM
GUEST
EXPECTATION:
I expect my Bathroom to be cleaned as this is a hygienic place in which I take bathe and shower I appreciate the special amenities like scented soaps and extra fluffy towels which I don’t usually get at home.
TIME TO TRAIN: 40 minutes
Why is this task important for you and our guests?
Answers:
1 I understand the importance of the cleanliness of the guest bathroom.
2 When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score.
3 I can show my professionalism.
4. Guest feel comfortable with a clean bathroom.
Trang 21) Toilet bowl
Sprinkle toilet bowl cleaner on inner toilet bowl and leave time for it to work Flush first
Come back and clean toilet bowl later
Why do I have to put a cleaner below the toilet bowl first?
2) Rubbish bins
Ensure to empty rubbish bins before cleaning
Put all rubbish in a plastic bag into the trolley
3) Clean the vanity counter Clean the vanity counter first, see
“How to clean vanity top and hand basin” procedure
What do I do if guests bring along their own toiletries and leave them
on the vanity top? (answer:- put
them on a face towel)
4) Clean toilet bowl Continue to clean the toilet bowl See
“How to clean toilet bowl”
procedure
How many steps are there in this procedure?
(answer: 8)
5) Clean shower area See “How to clean shower room”
procedure How many steps are there in this procedure?
(answer: 4)
6) Clean bath tub See “How to clean the bathtub”
procedure How many steps are there in this procedure?
(answer: 4)
Trang 37) Clean walls Thoroughly clean walls by using a
sponge and general-purpose cleaner
to ensure all dirt and stains are removed
Rinse thoroughly with water starting from the top of the wall
Dry with a cleaning cloth, ensure that the wall surface is free of dust, stains and water marks
Wipe the top of the partitions with a damp cloth, thoroughly removing dust
Why do I need to have a sponge to clean the walls?
Why do I have to rinse the wall after cleaning?
Why do I have to dry the wall after rinsing?
8) Clean doors and partitions Clean the doors and partitions using
a sponge and general-purpose cleaner Remove all spots and stains
Rinse with water
Keep the cubicle doors slightly open
9) Clean the floor Dry floor if necessary first
Vacuum clean the floor surface with a vacuum cleaner in order to
thoroughly remove hair and dust
Mop the floor with general purpose
Why do I have to vacuum clean hair and dust first before I clean the floor?
Why is water only not enough?
Trang 4cleaner mixed in warm water
Use scrubbing pad and/or one sided razor with general-purpose cleaner to scrub spots and stains
Scrub the floor with a Hand brush also using general purpose cleaner Scrub the floor, paying special attention to the following areas:
- floor under wash basin
- area around the toilet bowl
- all edges and corners
- area behind the bathroom door Put hot water into a bucket
Wipe the floor with a wet mop and hot water to remove chemical
Dry floor surface with a dry mop or dry cleaning cloth
Double check that floor is free from stains, watermarks and hair
Why do I have to remove stains?
Why do I have to dry the floor?
Why do I need to double check if the floor is clean?
10) Replenish toilet & tissue
paper and vanity boxes and
bath room amenities
Clean toilet paper holder
Replenish toilet paper and tissue paper according to standard
- 2 x Toilet paper
- 1 Tissue box
Trang 5If the toilet roll or the tissue paper is more than half empty, replace with new one
Keep the rest for employee changing room and toilet
Why do I have to replenish the toilet paper when it is only half full?
11) Report defects Report defects immediately to
Housekeeping office How do I report defects to HK?
Summary questions:
1 What is the standard sequence of cleaning a guest bathroom?
2 How long should it take me to clean a guest bath room?
3 Why do you start with the toilet?
4 How thoroughly must bathroom mirrors be cleaned?
5 What do I have to take when cleaning the wall?
6 Do I always have to rinse with water after cleaning?
7 If the floor is not dirty, do I still need to clean the floor?
8 Do I need to report defects to HK or can I report this defect immediately to POMEC?
Now ask the trainee to practice the task from start to end to test competency.
PHOTO INDEX #01