selecting and managing lean six sigma projects

... 2.2 The six sigma metrics The word “Six-sigma” in itself indicates the concept of variation as “Sigma” is a measure of standard deviation in Statistics The entire philosophy of Six Sigma metrics ... a few key examples of Six Sigma tools and techniques and their application to business and IT service management Therefore, this is not an exhaustive list of relevant six sigma tools applicable ... Six Sigma philosophy Fig 2 Typical Normal Distribution Fig 3 Concept of Variation and Defects Trang 52.2.1 The Z-score Z-score is the most popular metric that is used in Six sigma projects and

Ngày tải lên: 19/06/2014, 21:20

... Quality Management, ISO and MBNQA For the purpose of our research, a literature review of Lean Six Sigma and MBNQA will be discussed in greater detail Trang 152.2LEAN SIX SIGMASix Sigma is a framework ... REVIEW OF LEAN SIX SIGMA AND MALCOLM BALDRIGE NATIONAL QUALITY AWARD AND A PROPOSAL FOR THE FUTURE PNG CHANG LIANG NATIONAL UNIVERSITY OF SINGAPORE 2014 Trang 2A REVIEW OF LEAN SIX SIGMA AND MALCOLM ... integration of Lean and Six Sigma occurs to become what is now known as Lean Six Sigma Lean production is a method of organizational change and improvement that focuses on cost reduction and efficiency

Ngày tải lên: 26/09/2015, 09:48

... development process Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Lean Six Sigma: Process ... conform to customer demands – Used any time you have customers and you need to identify their expectations and turn that information into workable technical specifications Lean Six Sigma: Process Improvement ... Probe • Ask for Reasons – Clarity – Understanding – Issues • Ask for Examples – Show me, help me understand Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson

Ngày tải lên: 09/01/2018, 08:59

... 25Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.© 2011 Pearson Higher Education, Six Sigma Projects • Six Sigma projects ... 27Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.© 2011 Pearson Higher Education, Six Sigma Projects • Six Sigma projects ... Systematic Training of Participants Trang 20Six Sigma• Six Sigma is data driven and profit focused. Trang 21Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle

Ngày tải lên: 09/01/2018, 08:59

... control, or handle To administer or regulate To make submissive. Trang 3The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output and ... Direction? – Leaders look into the GAP between what is and what should be. • They: – Stop, Look and Listen – Stop your normal routine – Look and listen for cues – Challenge assumptions – Test assumptions ... rewards success – treats you as a valued colleague • A Boss – demands respect – is a taskmaster – is critical – rules by fear – commands – makes work a burden – punishes mistakes Trang 7• Leaders

Ngày tải lên: 09/01/2018, 08:59

... Focus • Dr Armand Feigenbaum (1920 - ) – Author of Total Quality Control, one of the first and most complete texts on quality assurance Lean Six Sigma: Process Improvement Tools and Techniques ... we ensure that our strategic plans and our leadership focuses on what is important to the customer and the market? Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 ... • Lean Six Sigma organizations achieve a competitive advantage by carefully and constantly analyzing customers’ needs and by organizing and operating to meet these needs the first time and every

Ngày tải lên: 09/01/2018, 08:59

... on, develop solutions, and establish new procedures to lock in quality improvements Trang 5Process Improvement Teams • Lean Six Sigma organizations tap into the knowledge and skills of their ... Improvement Teams• The quality circle concept has been adapted and modified over time to become the process improvement teams used in lean Six Sigma organizations • Membership in a process improvement ... changed? – What will your indicators be? Trang 10Process Improvement Teams• Lean Six Sigma teams attack costs, productivity, and quality issues – Teams consisting of people who have knowledge of

Ngày tải lên: 09/01/2018, 08:59

... not conform to performance standards – Quality costs are also the costs associated with the prevention of poor quality Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers ... Costs of Quality Chapter Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle ... Quality costs increase as the faulty product or service reaches the customer Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle

Ngày tải lên: 09/01/2018, 08:59

... Measures• An effective measurement system links actions and plans to the goals and objectives. Trang 20Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ ... quickly access the short and long-term health of the organization from several points of view • Kaplan and Kaplan Trang 22Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers ... measure? – What measures does the organization use to make decisions and take action? Trang 10Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All

Ngày tải lên: 09/01/2018, 08:59

... and the deliverables - scope and objectives - what will the final outcome be? - WHAT ARE THE DESIRED RESULTS ASSOCISTED WITH THE PROJECT? Trang 10Project Management• Plans include: - Goals and ... Evaluation and Review Technique) • Shows time and probabilities – CPM (Critical Path Method) • Shows costs, time, probabilities Trang 23• Gantt chart forces a person to have a plan and to keep ... well estimated and costs calculated P 384-390 Trang 27Project Management• Scheduling: – PERT and CPM Terminology • Activity: Tasks required by the project which need resources and take time to

Ngày tải lên: 09/01/2018, 08:59

... item in order to meet customer demand – Takt time is defined as: Available working time per day • Takt time = -Customer demand rate per day Trang 8Just-in-Time and Kanban• Seven sources of waste ... Upper Saddle River, NJ 07458. • All Rights Reserved Just-in-Time and Kanban • Kanban – display card in Japanese – a sign, card, or label, that communicates what is needed and when Trang 10Just-in-Time and Kanban• Kanban (Pull Inventory ... with immediately, preventing the production and passing of defects • Problems and the defects they cause can be more quickly localized, isolated, and corrected

Ngày tải lên: 09/01/2018, 08:59

... competitive and to stay in business and to provide jobs • This first point encourages leadership to constantly improve their products or services through innovation, research, education, and continual ... work procedures and think through solutions to simplify them’ Trang 3Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved Kaizen and Error Proofing ... the combination of two Japanese words: – ‘kai’ means ‘little’, ‘ongoing’, and ‘good’ – ‘Zen’ means ‘for the better’ and ‘good’. – Pronounced ‘k-eye-zen’ Trang 4Donna C. Summers © 2011 Pearson Higher Education,

Ngày tải lên: 09/01/2018, 08:59

... function, which cause production losses, spoilage, lost time. – Avoid Stops, Jams and Standbys that occur randomly and cause production lost time Productive Maintenance Trang 11Productive Maintenance• ... by: – Measuring the number of occurrences of breakdowns, jams, and standbys – Measuring the duration of breakdowns, jams, and standbys – Measuring spoilage rates – Measuring production rates ... Find root causes and eliminate them in the design of products, processes and machines. – Five Improvement Tools • a) Pareto • b) Problem analysis • c)Ask why 5 times • d) Cause and Effect • e)

Ngày tải lên: 09/01/2018, 09:00

... maintaining, packaging, transporting, and storing materials and personnel in order to satisfy customer demand Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson ... by improving processes, implementing lean principles, optimizing asset allocation, and monitoring quality assurance Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 ... effective supply chain? – organizations need to know what is needed, how much, and when Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper

Ngày tải lên: 09/01/2018, 09:00

... values and the number of times the value occurred in the data collected. • 4 Interpret the frequency diagram Study the diagrams you create and think about the diagram’s shape, size, and location ... between the highest value in a series of values or sample and the lowest value in that same series. – Standard Deviation • The standard deviation shows the dispersion of the data within the ... histogram: – Step 1: Collect the data and construct a tally sheet – Step 2: Calculate the range – Step 3: Create the cells by determining the cell intervals, midpoints, and boundaries – Step 4: Label

Ngày tải lên: 09/01/2018, 09:00

... history of Six Sigma, the need for Six Sigma, Sigma Levels and motivation for Six Sigma, Lean thinking, Lean Six Sigma, DMAIC methodology, Six Sigma and Lean tools, and case studies on Lean Six Sigma ... +/- Sigma 95.5% of the time, they are operating at +/-2 Sigma 99.73 % of the time are operating at +/-3 Sigma Lean Six Sigma Six Sigma: 3.4 ppm = 100-99.99966% 3.4 Six sigma and TQM Six Sigma ... a process 4 Six Sigma Projects and Personal Experiences Fig Reducing variation in a process using Six Sigma 3.3 Normal curve and sigma Six Sigma concepts can be better understood and explained...

Ngày tải lên: 19/06/2014, 21:20

... transformation of the business Lean six sigma Lean Six Sigma came into existence which is the combination of Lean and Six Sigma The fusion of Lean and Six Sigma is required because :  Lean cannot bring process ... Seven Wastes The Five Ss Table Six Sigma Tools 14 Six Sigma Projects and Personal Experiences Six sigma and lean tools Table summarizes some of the important Six Sigma tools used for easy reference ... Measure, Analyze, Improve, Control (DMAIC), and normally underpins Lean Six Sigma (LSS) Fig Lean vs Six Sigma Six Sigma Projects and Personal Experiences Over the last 10 to 15 years, an increased...

Ngày tải lên: 19/06/2014, 21:20

... 22 Six Sigma Projects and Personal Experiences LindaMay Patterson & Janne Speed (2009) Aligning Business Process Management, Service Oriented Architecture, and Lean Six Sigma for Real ... Implementing Six Sigma Quality, Honeywell International Inc Michael L George (2002) Lean Six Sigma Mcgraw-hill Picture Source: http://www.itilitsm-world.com /sigma. htm Ross Raifsmider & Dave Kurt(2004) Lean ... the step at this point should be analyzed again and have been published Lean Policy and Rules for the teams This review 26 Six Sigma Projects and Personal Experiences will be more objective because...

Ngày tải lên: 19/06/2014, 21:20

... operations (walking and waiting times), operations that were carried out to produce a paper to be reworked or wasted The Kaizen strategy begins and 40 Six Sigma Projects and Personal Experiences ... 5.10: post results Publish the results and make sure to publicize any changes to be implemented 42 Six Sigma Projects and Personal Experiences Step 5.11: books and publications productivity It is ... Planning and Analysis / Documentation and Program / Plan Implementation, b Methodology for the implementation of techniques, c Reducing the time of model change, 44 Six Sigma Projects and Personal...

Ngày tải lên: 19/06/2014, 21:20