dealing with difficult situations at work training

... Trang 1Dealing with Difficult People in the Workplace Presented by: BCC Career Services Trang 2At the end of this workshop you should…  Understand how difficult employees can ...  Be able to identify at least 6 types of difficult people  Know 5 things to do when dealing with difficult people Trang 31 Difficult people and conflict 2 11 types of difficult people 3 Additional ... Additional Helpful Hints Trang 4Difficult People and Conflict Can be anyone – even YOU!  Difficult because it works for them  Dealing with them can cause conflict Trang 5Difficult People and Conflict

Ngày tải lên: 07/08/2014, 19:22

... Hint and beat around the bush Trang 7Resolve Indecision Address fears with “what if” questions  Help resolve problems when issues surface  Help examine facts  Watch for anger or withdrawal ...  Withhold information  Use hidden attacks, innuendos, digs, non-playful teasing  Wreck havoc and you don’t see them Trang 9Unload the Sniper Surface the attack  Provide peaceful alternative ... resolve the problem  You make the decision – with caution  Support decisions  Keep control of situation Trang 4Silent Types Silent/unresponsive  Answer with a grunt  Turn away from people  Pretend

Ngày tải lên: 07/08/2014, 19:22

... for Dealing with Difficult People, Ag Decision Maker, John Baker, Iowa State University, Iowa Extension, October 1999  Dealing with Difficult People, http://www.bethanyhome.org/dealing_with_difficult_people.htm ... http://www.bethanyhome.org/dealing_with_difficult_people.htm  Dealing with Difficult People/Situations: Role of the Extension Committee Member, University of Minnesota Extension Service  Dealing with Difficult Members, University ... http://www.uwec.edu/DC/AP/complexthoughts/Dealing_w_Difficult_ Mbrs.html  Games People Play, Presentation to BVHRMA, May 1, 2003, Jan Pfannstiel, SPHR  Welch, Ben D., Phd, Interpersonal Relations Skills, Presentation at TAMU and Dealing

Ngày tải lên: 07/08/2014, 19:22

... Unfriendly Coworkers 15 Coworkers Who Withhold 17 Petty and Gossipy Coworkers 21 Argumentative People 26 Loud and Obnoxious Coworkers 32 Negative Coworkers 36 When That Negative, Angry, or Difficult ... Part One: What You Need to Know Why Address Difficult People 3 Top Seven Imperatives of Communicating with Difficult People 4 Part Two: Perfect Phrases for Communicating with Difficult Coworkers ... outside of work also—with difficult neighbors, children, and even friends communicat-So what is objective language? Say a coworker is disrup-tive That’s your subjective opinion Will the coworker

Ngày tải lên: 16/06/2015, 13:16

... new perspective on dealing with diicult people Trang 11DEALING WITH DIFFICULT PEOPLE THE NEW PSYCHOLOGY FOR DEALING WITH DIFFICULT PEOPLE2 THE NEW PSYCHOLOGY FOR DEALING WITH DIFFICULT PEOPLE ... learning tool which will be used periodically DEALING WITH DIFFICULT PEOPLE HAS THREE GOALS Dealing With Diicult People will convince you that you can connect with anyone and show you how to do it ... rediscover what a “communication genius” you are from this book? What does being a genius have to do with “Dealing With Diicult People”…well, just about everything! It takes creativity, openness

Ngày tải lên: 27/02/2018, 15:07

... bad comments on training programs In fact, some employees said that some training courses have been repeated many times with same materials that make them feel bored In particular, training courses ... to Mahapatra25, unequal work between employees is considered as discrimination and excessive workload directly brings negative influence to related employees To demonstrate, excessive workload ... Veenhoven42 states that cheat, intense and selfish desired for power and extreme influence created from relationship lead to the breach of connections ‘cooperation It brings that the employers

Ngày tải lên: 09/12/2018, 23:51

... them They have such high expectations, that reality never measures up to what they have in mind Trang 7What Makes Some People Difficult? Improving relationships with difficult people is possible, ... appreciated’ intent induces a person to adopt a very elaborate style, with the sole aim of drawing attention to themselves People having the same communication style can get on with each other and work ... receive the appreciation and acceptance you seek in return When dealing with those who are difficult, your positive attitude towards them will be recognized, and they will cooperate with you 10

Ngày tải lên: 20/03/2014, 19:20

... @ WILEY.COM This publication is designed to provide accurate and authoritative information in regard to the subject matter covered It is sold with the understanding that the publisher is not ... person should be sought Library of Congress cataloging-in-Publication Data: Eriksson, Hans-Erik, 1961- Business modeling with UML: business patterns at work / Hans-Erik Eriksson, Magnus Penker p ... to do so at the addresses listed below The book’s Web page is located at www.opentraining.com/bm Readers are invited to visit for further information, updates, and links to topics related to the

Ngày tải lên: 14/08/2014, 06:22

... fact that a pattern belongs to a certain category doesn’t mean that the pattern can only possess characteristics for that category Placing the pattern in a particular category means that the pattern ... to note that the fact that a pattern is placed in a specific category doesn’t mean that it contains only the aspects associated with that category For example, a Trang 9structural pattern also ... expiration date is older than the current date Figure 5.13: Existence rules context Option inv: not Date.now.isAfter( self.expirationDate ) In this example, Date is a class that represents dates

Ngày tải lên: 14/08/2014, 06:22

... Models that use the Core-Representation pattern can handle changes in the representation without redefining the core object It is also possible to add new representations at a later date without ... contract can be stated many times Typical attributes are description and date Statements also can be associated with each other This is shown with the recursive association Statement Type describe ... which the Core-Representation pattern is used to separate Article from Article Representation Related Patterns Core-Representation can be combined with the Contract pattern to represent the

Ngày tải lên: 14/08/2014, 06:22

... only information about them Similarly, models contain classes with operations that are not concerned with the information about the class, but rather with the operations directly aimed at the class ... patterns that are used to structure information or resources can be combined with the Thing-Information pattern because this pattern models both resources from the real world and the information ... Type-Object-Value pattern Related Patterns The Type-Object-Value pattern can be combined with all other resource and rule patterns to extend them with the functionality of handling both objects and values at

Ngày tải lên: 14/08/2014, 06:22

... Supply pattern Related Patterns The Process Layer Supply pattern is related to the Process Layer Control pattern, up next, which is also organized in a hierarchy of layers In the latter pattern, ... launching the right products at the right time, with low development and production costs Related Patterns The Time-To-Customer pattern is related to the Process Layer Supply pattern, described next, ... wasn’t possible at a cost that would result in a product that could be priced at an amount the customers would be willing to pay Figure 9.8: Using the Time-To-Customer pattern Trang 2Later, however,

Ngày tải lên: 14/08/2014, 06:22

... makes the derivation, computation, or conclusion Relationship constraints Implemented in the class that creates or administrates the structure (or possibly in both classes if a relationship is ... or that are of use to the processes Activities in the business processes that indicate the use of services from information systems are typically: Information storage, retrieval, organization, ... from the information It implies that the software system refines and enhances the information Communication Whenever information, events, or instructions need to be sent from one location to another

Ngày tải lên: 14/08/2014, 06:22

... Contract pattern • Product Data Manageme nt pattern • Document pattern 207 Trang 10Resource and Rules Patterns Pattern Name Intent Related Patterns Page typically described with attributes ... interface realizations This section also discusses database schemas; many times only one database is used and the database schemas are integrated 14 Migration of old data Itemizes old data that has to ... details • Product Data Manageme nt pattern • Geographic al Location pattern 223 Trang 12Resource and Rules Patterns Pattern Name Intent Related Patterns Page are different When information systems

Ngày tải lên: 14/08/2014, 06:22

... additional data, such as demographic data; thus, it somehow leads inaccurate calculations of the similarity b) The algorithm must assume that the new user has rated some prior rating in the rating data ... representative rating Finally, the rating of the new user to the considered item is approximated by the weighted average operator of the representative ratings Fig 1andTable 5illustrate the idea ... integrated to produce a new user's similarity value Lika et al [18] proposed a model that incorporates classification met-hods with demographic data for the identification of other users with

Ngày tải lên: 16/12/2017, 10:30

... referents R P What is included in the concept? What items can the concepts refer to? In what patterns does the word occur? In what patterns must we use this word? (Nation, 2001, as cited in Nation, 2004) ... practice such as picture-word matching, word-meaning matching, collocations, synonyms, antonym, categorization, and sentence completion Similarly, Nation (2004) indicates that some unknown words are ... to generate different types of statistical information about patterns of vocabulary in texts; indeed, it links to Richard Lowry's Concepts and Applications of Inferential Statistics at Vassar

Ngày tải lên: 26/04/2018, 22:03

... status The amount attribute is of type Real (real number), date is of type Date with the initial value Current date, which means that when a new object of the class Invoice is created the attribute ... of substates (nested states) The state Started has four internal states (nested states), namely Preparation, Negotiation, Accomplishment, and Acceptance Figure 2.21: A statechart diagram with nested ... Account class with the operations cash deposit, case withdrawal, and bank statement Figure 2.3: Examples of operations Operations can also be class scope global Two examples of operations that always

Ngày tải lên: 23/05/2018, 15:20

... avoid communication due to the threat of negative evaluation Keaton and Kelly (1999) also asserted that reticence, as a behavioral response, is not always problematic in social communication However, ... or for preparation of individual presentation Week 4 and Week 5: Communication strategies training Communication strategies were taught in 2 weeks, 4 periods Four achievement strategies were ... effectively According to Bygate (1987), communication strategies include achievement strategies and reduction strategies The former involves attempting to compensate for speaker’s language

Ngày tải lên: 11/04/2020, 09:12

... adjusting work habits, communicating needs effectively, applying systematic problem solving, and dealing with negative thoughts and emotions about work Work engagement and work limitation are ... work Outcomes: Workplace function • Work limitations • Work engagement • Work-related fatigue Workplace coping • Sickness absence • Turnover intention • Job satisfaction Health status • Physical ... Belief that I can express needs at work judiciously and in appropriate ways without problems or embarrassment Belief that I can ancipate and react to problems and cope with temporary setbacks without

Ngày tải lên: 02/11/2022, 14:24

... education The primary difference lies in data presentation: quantitative research showcases statistical results through numerical representation, while qualitative research conveys information ... interpretations Wu & Badger provide examples that illustrate the potential pitfalls of relying on literal translation in language instruction.“S2: (Puts up his hand) How to translate “water boat”? ... integrating both qualitative and quantitative techniques Utilizing content analysis, it investigates words and phrases across diverse texts, facilitating both qualitative insights and quantitative

Ngày tải lên: 30/08/2023, 18:08