case studyADC Assists AT&T with 9/11 Calling Card Program Customer AT&T is among the premier voice and data communications companies in the world, serving business, consumers, and govern
Trang 1case study
ADC Assists AT&T with 9/11
Calling Card Program
Customer
AT&T is among the premier voice and data
communications companies in the world,
serving business, consumers, and government
customers It runs one of the most
sophisticated communications networks in the
U.S., and is a leading supplier of data, Internet
and managed services for the public and
private sectors The company is a market
leader in local, long distance and Internet
services, as well as transaction-based services
like prepaid cards, collect calling and directory
assistance AT&T has about 50 million
residential and 4 million business customers
depending on their network for high-quality
communications
Requirements
Hours after the Sept 11th, 2001 terrorist attacks, AT&T announced that it would donate $10 million
in prepaid calling cards to relief agencies and family crisis centers in New York, Washington and Pennsylvania Issuing these phone cards called for expansion of the AT&T network including the addition of 98 NEC RC48 MUX units at the Denver Main central office in Colorado The units would also need to be commissioned and integrated into the network within 10 short days due to the critical nature of the project
ADC Solution
ADC has been providing product and services solutions to AT&T in the United States for many years ADC’s Systems Integration team in Colorado was asked to perform the installation, wiring, commissioning and integration of the equipment being deployed to accommodate the thousands
of phone cards issued This was a project of massive proportions with over 2,700 circuits being added to the AT&T network The ADC team worked around the clock, 24/7, in order to turn up the circuits according to AT&T’s commitment to victims and their families The end result was a project completed 2 days ahead of schedule and meeting all of AT&T’s specific quality standards
Trang 2ADC Telecommunications, Inc., P.O Box 1101, Minneapolis, Minnesota USA 55440-1101
Specifications published here are current as of the date of publication of this document Because we are continuously improving our products, ADC reserves the right to change specifications without prior notice At any time, you may verify product specifications by contacting our headquarters office in Minneapolis ADC Telecommunications, Inc views its patent portfolio as an important corporate asset and vigorously enforces its patents Products or features contained herein may be covered by one or more U.S or foreign patents An Equal Opportunity Employer
1269711 8/03 Original © 2003 ADC Telecommunications, Inc All Rights Reserved
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Benefits Realized by the Customer
During some of the darkest hours in America’s history, AT&T was able to deliver on its promise to help
those desperate to communicate with others ADC’s ability to complete the work in the required
timeframe ensured that the network capacity for all of the donated calling cards was available, making it
possible for AT&T to provide service to those in need This program was a striking example of AT&T’s
charitable spirit and dedication to the community It also demonstrated ADC’s unmatched ability to
respond to a crisis situation and to deliver on schedule, according to customer requirements