Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 7: Training

After reading this chapter, you should be able to: Discuss how training, informal learning, and knowledge management can contribute to continuous learning and companies'' business strategy; explain the role of the manager in identifying training needs and supporting training on the job; conduct a needs assessment; evaluate employees'' readiness for training,...

Chapter 7

Training

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Key Features of Continuous Training

Training Process

Needs Assessment Process

Who needs training?

What is the content?

In what do they

need training?

3 Factors to Choose Training

Support-Manager and Peers

7­5

5 Factors That Influence Employee Performance and Learning

Factors That Influence Motivation to Learn

Selecting Training Methods

Presentation Methods

 Instructor-led classroom instruction

Distance learning, teleconferencing & webcasting

 Audiovisual techniques

Mobile technology

Hands-on Methods

On-the-job training, apprenticeships and internships

 Self-directed learning

Simulations, avatars

 Business games and case studies

 Behavior modeling

E-learning

 Social media

 Blended learning

Learning management system (LMS)

Group or Team Building

Determining Return on Investment

(ROI)

7­9

Cross-Cultural Preparation

 Expatriate - is an employee sent by a company to

manage operations in a different country

 Expatriates need to be:

1. Competent in their area of expertise

2. Able to communicate verbally and nonverbally in host

country

3. Flexible, tolerant of ambiguity and sensitive to cultural

differences

4. Motivated to succeed, able to enjoy the challenge of

working in other countries, and willing to learn about the host country’s culture, language and customs

5. Supported by their families

Technological innovations, new product markets, and a diverse workforce have increased the need for

companies to reexamine how their training practices

contribute to learning

Training can contribute to effectiveness through

establishing a link with the company’s strategic direction and demonstrating through cost–benefit analysis how training contributes to profitability

The key to successful training is choosing the most

effective training method

Managing diversity and cross-cultural preparation are two training issues relevant to capitalize on a diverse

workforce and global markets

7­11