Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 1: Human resource management: Gaining a competitive advantage

Chapter 1 - Human resource management: Gaining a competitive advantage. After reading this chapter, you should be able to: Discuss the roles and activities of a company''s human resource management function; discuss the implications of the economy, the makeup of the labor force, and ethics for company sustainability; discuss how human resource management affects a company''s balanced scorecard;...

Chapter 1

Human Resource Management:

Gaining a Competitive Advantage

HRM Practices

Responsibilities of HR Departments

6 HR Competencies

HR’s Strategic Role in the Business

1 What is HR doing to provide value-added services to internal

clients?

2 How are you measuring HR effectiveness?

3 How can we reinvest in employees?

5 What HR strategy will get the business from point A to point B?

6 What makes an employee want to stay?

7 How will we invest in HR for a better HR department than

competitors?

8 What should we be doing to improve our marketplace position?

9 What’s the best change to prepare for the future?

The Sustainability Challenge

Sustainability includes the ability to:

deliver a return to shareholders

provide high-quality products, services and work experiences for employees

increase value placed on intangible assets, human capital and social responsibility

adapt to changing characteristics and

expectations of the labor force

address legal and ethical issues

effectively use new work arrangements

Common Themes Employee

Engagement

Pride and satisfaction with employer and job

Opportunity to perform challenging work

Recognition and positive feedback from contributions

 Personal support from manager

 Effort above and beyond the minimum

Understanding link between one’s job and company’s mission

Prospects for future growth with the company

 Intention to stay with the company

Legal Issues

 Employment laws and regulations

 Eliminating discrimination and harassment

 Workplace safety

 Data security practices and protecting intellectual property

 Electronic monitoring and surveillance

 Employee privacy rights, intellectual property rights and social

media

 Federal health care legislation

 Companies who employ unlawful immigrants or abuse laborers

1­8

4 Principles of Ethical Companies

Global Challenges

1­10

HR has three product lines: administrative

services, business partner services, and strategic services

HR managers need personal credibility, business and technology knowledge, understanding of

business strategy, and ability to deliver HR

services

HR practices are important for helping companies deal with sustainability, globalization, and

technology challenges and should be evidence-based