Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 4: The analysis and design of work

Chapter 4 - The analysis and design of work. In this chapter, the learning objectives are: Analyze an organization''s structure and work-flow process, identifying the output, activities, and inputs in the production of a product or service; understand the importance of job analysis in strategic human resource management; choose the right job analysis technique for a variety of human resource activities;...

Human Resource

Management:

Gaining a Competitive Advantage

Chapter 4

The Analysis and Design of Work

Developing a Work-Unit Activity Analysis

U

4­2

Structural Configuration

Divisional

• workflow departmentalization

• low level of centralization

• semi-autonomous

• flexible and innovative

• sensitive to subtle differences across products, regions and clients

Importance of Job Analysis to HR Managers

Work Redesign

HR Planning

Job Analysis

Performance Appraisal

Career Planning Selection

Training &

Development

Training &

Development

Job Evaluation Job Analysis

Job Analysis Information

Job Analysis Methods

4­6

Job Design and Job Redesign

Four Approaches Used in Job Design

Motivational Biological Perceptual-motor

4­8

Job Characteristics Model

A model of how job design affects employee reaction

Job Characteristics

Skill Variety

Task Identity

Task Significance

Autonomy

Feedback

Trade-Offs Among Job Design

Approaches

Approach

Motivational

Mechanistic

Biological

Perceptual-Motor

4­10

 Job analysis and design is a key component for a competitive

advantage and strategy

 Managers need to understand the entire work-flow process to

ensure efficiency and effectiveness and have clear, detailed job

information

 Work-flow design - process of analyzing tasks necessary for

production of a product or service, prior to assigning tasks to a

particular job category or person

 Work-flow analysis is useful in providing a means for managers

to understand all tasks required to produce a high-quality product and the skills necessary to perform those tasks

 Managers can redesign jobs so the work unit is able to achieve its

goals while individuals benefit from motivation, satisfaction, safety, health and achievement