Lecture Organizational behavior – Chapter 11: Communicating with purpose. The contents of this chapter include all of the following: Identify your message, encode and transmit your message, receive and decode the message, ensure the receiver has understood the message.
Trang 111 Communicating With Purpose
Neubert & Dyck’s Organizational
Behavior
Trang 2Chapter Navigator
Identify Your Message
Encode and Transmit Your Message
Receive and Decode The Message
Ensure The Receiver Has Understood The Message
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Trang 4Identify Your Message
Communication and Decoding
Conventional and Sustainable Approaches to Communication
Message
Filtering
Approaches to Filtering Information
Trang 5 What is Communication?
What is Decoding?
Conventional Approach to Communication
Sustainable Approach to Communication
Four Steps in Communicating
Trang 6Identify Your Message
What is a Message?
What is Filtering?
Approaches to Filtering Information
Conventional OB and Messages
Sustainable OB and Messages
Trang 7Copyright ©2014 John Wiley & Sons, Inc.
Trang 8Encode and Transmit The Message
Encoding
Identify and Overcome Communication Barriers
Choose Communication Media and Channels
Trang 9Identify and Overcome Communication Barriers
What is Encoding?
What is Noise?
Other Barriers to Communication
Semantic Problems
Trang 10Choose Communication Media and Channels
What is Medium?
What is Media Richness?
Richness of Communication Media
What is Channel, Grapevine and Deliberate
Dialogue?
Media and Channels: Conventional and Sustainable
OB Approaches
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Trang 12Receive and Decode The Message
Encoding versus Decoding
Hallmarks of Active and Poor Listening
Collective Decoding
Challenges of Decoding
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Trang 14Ensure The Receiver Has Understood the
Message
Feedback
Constructive Criticism
Feedforward Communication
Receiver Understanding the Message: Conventional and Sustainable Approaches