INTERNSHIP REPORT VIETNAM VINACOM CORP (2)

GENERAL OVERVIEW OF VIETNAM VINACOM CORP...1 1.1 General information...1 1.1.1 General information about Vietnam Vinacom Corp...1 1.1.2 The process of foundation and development of Vietn

TABLE OF CONTENTS

TABLE OF CONTENTS i

INTRODUCTION iii

LIST OF TABLES AND DIAGRAMS iv

LIST OF ABBREVIATIONS v

CHAPTER 1 GENERAL OVERVIEW OF VIETNAM VINACOM CORP 1

1.1 General information 1

1.1.1 General information about Vietnam Vinacom Corp 1

1.1.2 The process of foundation and development of Vietnam Vinacom Corp 1

1.1.3 Organizational structure of VNC 3

1.1.4 Function, role of each department in VNC 3

1.1.5 Results of business activities in recent 2 years (2018, 2019) 5

1.2 Information about Import – Export Department 6

1.2.1 The role of Import – Export department in VNC 6

1.2.2 The task of Import – Export Departmnt in VNC 6

CHAPTER 2: GENERAL INTRODUCTION ABOUT THE INTERNSHIP IN VIETNAM VINACOM CORP 7

2.1 The tasks in internship process 7

2.1.1 Translating 7

2.1.2 Writing or replying partners’ email and letter 7

2.1.3 Making daily report 8

2.2 The difficulties and experiences in internship process in Import – Export Department of Vietnam Vinacom Corp 8

2.2.1 The Difficulties 8

2.2.2 The Experiences 9

CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN VIETNAM VINACOM CORP 10

3.1 The usage of English at work 10

3.1.1 The current situation of the usage of English 10

3.1.3 The disadvantages 10

3.2 Some solutions to improve the use of English in the working environment

at Vietnam Vinacom Corp 11 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS 12 CONCLUSION 13 REFERENCES 14

This internship report has been prepared for the internship that has been done

in Viennam Vinacom Corp in order to study the practical aspect of the course and implementation of the theory in the real business world

Construction is the sector play an important role in the development of the country, especially in the era of industrialization and modernization With the aim

to provide high quality products, Vietnam Vinacom Corp has promoted their

business in this field and become a reliable provider to customers with facilities which is imported from Europe

Being recommended and allowed by the Faculty of English - Trade University, I was fortunate to have the opportunity to experience the role of a trainee Vietnam Vinacom Corp After a month working here (from 20/12/2019 to 20/01/2020) , with the help and guidance of the management team and staff, I have conditions to apply the knowledge obtained at university into practice, and learn the basic information for the completion of the internship report

I would like to send my sincere thanks to the lectures at Faculty of English – Thuong Mai University as well as the staffs of Vietnam Vinacom Corp helped me complete this report However, due to the first time exposing to the actual work and the limited time and knowledge, my report cannot avoid some mistakes in the content and layout I look forward to receiving comments and suggestions from the lectures to make my internship report perfect

Ha Noi, February 05, 2020

Student Bùi Ngọc Sơn

LIST OF TABLES AND DIAGRAMS

3 Table 2.1 Business results of VNC from 2018 – 2019 5

LIST OF ABBREVIATIONS

No Abbreviations English meaning Vietnamese meaning

and taxes

Lợi nhuận trước thuế

Indicator

Chỉ số đo lường hiệu quả công

việc

CHAPTER 1 GENERAL OVERVIEW OF VIETNAM VINACOM CORP

1.1 General information

1.1.1 General information about Vietnam Vinacom Corp

- Name of company: VIETNAM VINACOM

CORP

- Type of company: Joint stock company,

representative office of BLUE OCEAN

INTERNATIONAL INDUSTRIAL (UK) GROUP

in the North Vietnam and other areas under the

authorization

- Legal Representative: Tran Van Tuong

- Licensing day: 26/01/2006

- Operating day: 28/02/2006

- Tax code: 0101877728

Image 1.1 Logo of the

company

- Representative office: 9th, alley 16, lane 218, Tran Duy Hung street,

Trung Hoa ward, Cau Giay district, Ha Noi

- Sales office: 29A, Dang Thuy Tram street, Cau Giay district, Ha Noi

- Certificate: 0103010762

- Website: Blueoceanvn.vn

- Telephone: 0435544376

1.1.2 The process of foundation and development of Vietnam Vinacom Corp

To meet the demands of Vietnam construction market, VNC was established

by Tran Van Tuong in 2006 and became the representative office of BLUE OCEAN INTERNATIONAL INDUSTRIAL (UK) GROUP in the North Vietnam and other areas under the authorization

During the operation, it was impossible to categorize the difficulties as well as the unforeseen obstacles that the company's employees have to overcome from the early days to assert its prestige, position, brand in the field of Vietnam construction market

In order to survive in the increasingly competitive market and meet the increasing demands of the market as well as the continuous development of the country, the Company has developed its own strategies in which the focus is to invest in high quality human resources, fostering, improving the level of staff for employees

Over 13 years of construction and development, the company has increasingly asserted its position VNC has sustainable development in the field of construction and became one of the providers that are reputable and prestigious for their customers The quality products of the company is chosen to provide for high-class housing construction projects of many groups such as VinGroup, SunGroup, Dai Quang Minh…

With continuous development, the company has achieved many achievements such as business growth rate is higher than the previous year, the scale and staff growth, the number high customer service, diverse service system partners and close cooperation

1.1.3 Organizational structure of VNC

General Manager

Deputy General

Manager

Marketing & Planning & Administration Accounting Import Sales Investment Department Department & Export Department Department Department

Diagram 1.1: Organizational structure chart VNC

1.1.4 Function, role of each department in VNC

 General Manager and Deputy General Manager

Responsible for general management, direct supervision of all activities of the company such as building organizational structure, recruiting, managing personnel, formulating and implementing of the plan such as marketing, sales, customer care General manager has responsibility to continue improvement in all aspects in terms of product quality and operations through training and supervision

Supervisory board

Staff

 Supervisory board

Responsible for following the activities of all employees, ensure the rules and processes are obeyed Supervisory boards assess and oversee the work of management bodies – independently and thoroughly Most of all, they have to ensure that strategic decisions are always based on a sound analysis of risks

 Marketing & sales department

Marketing department introduces the services of fishermen to customers to attract customers to buy products Sales department often manages the entire business activities including setting up a business plan, researching and analyzing market, building customer incentives, market seeking and implementing promotional activities to potential customers

 Planning and Investment Department

Combining make cost plan, selling price plan and consumption price in the year Collate buying and daily consumption stages Planning and investment approve the purchase quantity, then send to the accounting department for payment

 Administration Department

Administration department is responsible for recruiting personnel (vacancies) for the company, organizing events, holidays in the year In addition, it also ensures benefits for employees

 Accounting Department

Accounting department is responsible for monitoring of financial activities

in the company regularly, gathering, analyzing and providing data to the board of directors It controls the cashing and purchasing, state budget contributions, checks prices and quality of imported goods From monthly statistical data, Accounting department also controls the cost (consumption) of each department accurately

 Purchase and Logistics Department

Implement work related closely to others The department sets up and implements plans to receive and ship goods to meet production requirements and customers’ requirements according to information from the Sales Department It performs and supervises opening declaration to receive and ship products on time

In addition, they seek customers and provide local and international logistics services and cargo clearance

1.1.5 Results of business activities in recent 2 years (2018, 2019)

Table 2.1 Business results of VNC from 2018 – 2019

(Unit: VND)

1 Sales and providing services

3 Gross profit from sales and

4 Revenue from financial operations 142,393,245 112,458,698

6 Business management expense 4,192,647,419 6,357,858,799

8 Earnings before interest and

(Source: Accounting Department)

According to table 2.1, it shows that EBIT has increased after only 1 year and EAT has also increased strongly That proved that the effectiveness of the production and business of VNC

Establishment and operation of the company were in difficult years of Vietnam as well as abroad Many companies have gone bankrupt, but VNC has still operated efficiently to ensure the revenue and profit Moreover, the company also made great contributions to the nation’s tax resources All have demonstrated to the sustainable development of the company

In addition, the company is trying to expand business operations, improve the quality of products and services to meet the increasingly high demand of

customers VNC also has constantly strengthened relationships with foreign partners

1.2 Information about Import – Export Department

1.2.1 The role of Import – Export department in VNC

Because all products is imported from the UK, therefore Import – Export Department is to implement procedures, contacts to avoid being meet troubles The department takes responsibility to develop and implement shipment receipts to meet the production requirements of customers; implement and supervise the opening of declarations to receive goods, deliver goods on time; prepare and implement reports

to customs as required by customs law; propose to the immediate supervisor about each innovative idea to improve and improve the quality of work of the department Design all compliance forms and templates and prepare required reports and maintain an efficient import and export classification databases and ensure accuracy

in same and ensure compliance to all regulations

Oversee handling of all goods and ensure safety in all transportation and design cost effective methods for same and analyze best means of transport for all products as per customer requirement in coordination with manager

1.2.2 The task of Import – Export Departmnt in VNC

According to the company regulations and manual, one staff in the department takes such responsibilities as followed:

 Contacting, negotiating and agreeing terms of contract, signing with the customer or supplier

 Completing the set of import documents, transporting documents, procedures for goods delivery or payment procedures as well as customs procedures

 Managing and tracking contracts, orders when to ship, when to import

 Planning shipment

 Contacting the garage to plan trucking for the shipment

CHAPTER 2: GENERAL INTRODUCTION ABOUT THE INTERNSHIP IN

VIETNAM VINACOM CORP 2.1 The tasks in internship process

2.1.1 Translating

- Comparing with the other Department , Translating in Import - Export Department is more often Translation is used in two issues including email translation and text translation among two languages

- Email translation is related to product description, emails about foreign cooperation, potential launches Because these emails are almost from the UK English - Vietnamese translation version is used more often The length of each email is usually about two to three pages

- Translated documents will submit to the supervisors This task requires us

to have the responsibility with our own translation

- Text translation is more complex than email translation because it relates to construction specifications All documents will be translated from English to Vietnamese for the goal of understanding and getting information for the new rules

of international commercial terms in importing The length is about ten to twenty pages This task must be handled on time according to the manager’s require

2.1.2 Writing or replying partners’ email and letter

- These emails are about business enquiry letter, quotation letter, order letter, complaint letter

- Writing emails to suppliers according to above email or letter is usually after searching the good products, suiting with the company demand which is on e-commerce websites Responding to enquiry that customers are interested in, there are two types of letter of enquiry First, the mail will be sent to VNC own inbox, we will care and answer the detail requirements of customers and their ability Second

is that mail inquiries are sent in the form of spam, which means that the sender simultaneously sends multiple messages to multiple providers at the same time, with this type of message responding with highly detailed content and competitive quotes first, if the customer's reply will continue, we will give more information or discuss directly

2.1.3 Making daily report

- After one day of working, each intern has to make our own report by using Google Drive sheet of the company Each person will have an account to access, and have your own sheet like in Excel to fill your tasks in

- This tool will help the manager as well as CEO easily to control KPI of each team as well as individuals in the company

2.2 The difficulties and experiences in internship process in Import – Export Department of Vietnam Vinacom Corp

2.2.1 The Difficulties

During my internship at VNC JSC, I encountered some following difficulties:

- Translating: As a student at Thuong Mai university,I learned the basics of

translation and interpreting but lacked practical knowledge, I encountered many difficulties when working in Import – Export Department

The consstruction field always has many difficult professional terms, it is worth noting that all company products are facilities Grasping and understanding medical vocabulary is not easy, requiring specialized knowledge During translation process, the translator has to search for these terms

Besides, we have to find the most suitable translation way for each version because the foreigner style is quite different with Vietnamese style Also, translation requires us to have social knowledge This is not easy for new students and new interns

- Writing or replying partners’ email and letter: It is really necessary to get

more knowledge in business correspondence in replying emails or letters of suppliers and customers Using formal words also causes some challenges Especially, for complaint emails, if we cannot deal with clearly and smartly, the relationship between two side will be easily broken This task always requires the accuracy in form and content to show the company profession

- Making daily report: The interns have to remember exactly what you have

done all day long If it is insufficient, you may cause difficulties for your team after the monthly summary, especially relates to your work progress, your work follow