INTERNSHIP REPORT Eduglobal company

Eduglobal company is a firm with medium scale in developing online English course.. Being recommended and allowed by English Faculty – I have got an internship in the Content Department

By the year 2019, the era of industrialization, modernization and innovation have consistently explored in over the world, the competitive trend is inevitable Almost all company need to consider the market demand and what their core key products are Therefore, manufacturing products to satisfy the market demand and the products must have high quality at low prices to gain profits Thus, Firms need organize and manage production and business operations so that they can get the most optimal profit as well

as save the cost

Eduglobal company is a firm with medium scale in developing online English course After studying at English Faculty of Thuong Mai University, I have achieved basic knowledge about Business English Being recommended and allowed by English Faculty – I have got an internship in the Content Department of Eduglobal After one month (from September 03st September 2019 to September 28th 2019), under the valuable support and instructions of managers and colleges in the company, I was able

to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report

Admittedly, the internship period last only a month along with my little ability, the report certainly have some mistakes I hope that I would receive the teachers' comments to complete successfully my report

I would like to express my gratitude towards teachers at English Faculty – Thuong Mai University as well as my leader-Ms.Thanh and colleges in Eduglobal

Hanoi, September 28 th , 2019

Vũ Thị Thùy Linh

TABLE OF CONTENT

INTRODUCTION 1

TABLE OF CONTENT 2

LIST OF TABLES AND FIGURES 3

LIST OF ABBREVIATIONS 4

CHAPTER 1 : OVERVIEW OF EDUGLOBAL 5

1.1 GENERAL INFORMATION ABOUT THE COMPANY 5

1.1.1 Name, address and current scale of the company 5

1.1.2 The foundation and development 5

1.1.3 The structure of the company 6

1.2 INFORMATION OF BUSINESS RESULT 7

CHAPTER 2: THE INTERNSHIP PROCESS IN EUGLOBAL 9

2.1 THE DUTIES CARRIED OUT THE INTERSHIP PROCESS 9

2.2 THE DIFFICULTIES AND LESSONS OF EXPERIENCE IN THE INTERSHIP PROCESSING 10

2.2.1 The difficulties in the internship processing 10

2.2.2 The lessons of experience in the internship processing 10

CHAPTER 3: THE REALITY OF USING ENGLISH IN JVMB JSC 11

3.1 THE REALITY OF USING ENGLISH IN THE BUSINESS 11

3.2 RECOMMENDATIONS FOR SOLUTIONS 11

CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC 12

REFERENCES 13

LIST OF TABLES AND FIGURES

1 Table 1 Report on business results of Eduglobal (2017-2018)

2 Table 2 Tasks given in the internship process

LIST OF ABBREVIATIONS

CHAPTER 1 : OVERVIEW OF EDUGLOBAL 1.1 GENERAL INFORMATION ABOUT THE COMPANY

1.1.1 Name, address and current scale of the company

Company name:

+ In Vietnamese: Cổ phần Eduglobal Việt Nam (EDUGLOBAL)

+ English name: Eduglobal Company

Address: 91 Trung Kính street, Trung Hoa sub-district, Cau Giay district, Ha Noi, Viet Nam

Email : Hiclass@eduglobal.vn

Website: onthithpt.hiclass.vn

Tax code: 0102683570

Registered capital: 5,000,000,000 VNĐ

CEO: Nguyen Duc Quan

1.1.2 The foundation and development

Eduglobal was founded in 2014, being in the context of the market and the economy of Vietnam is under the general influence of the world and regional economies, and become one of the leading private educational institutions in Vietnam, EduGlobal clearly identifies and always considers its mission as a provider of resources and solutions for teaching, learning and reviewing language British quality with the most scientific methods and strategies At EduGlobal, with educational programs and advanced educational methods in the era of Technology Revolution 4.0, students will be equipped with the necessary knowledge and skills to become more confidence, bravery and success

Inheriting the achievements of science, technology and information technology in the right direction, we always attempt to become a reliable educational address, leading the innovation in accordance with the new educational trend Our vision and operational strategy:

- We always put the word "prestige" on the top, putting customer satisfaction as the core value

- We always make efforts to improve, perfect and develop products

- We contribute positively to the community.

1.1.3 The structure of the company

In order to manage the company's apparatus, ensure high efficiency at work, closely monitor the situation of production, trade and improve product quality The leadership of the company has built an apparatus that combine an online form and a function together

The organizational structure of this model is shown by the following:

Analysis of the tasks of each department

 CEO: Nguyen Duc Quan

The Director, the founder of the company, has the highest authority, manages all activities of the company and takes ultimate responsibility for the authorized activities

 Director: Tran Cong An and Hoang Thi Trang

Being responsible for the management and operation of the departments and supporting the Director in corporate governance

 Development content and service: 30 Employee

- Manager: Nguyen Thi Thanh

Taking responsibility for developing and implementing the plans for English course; implementing and monitoring the opening to receive the goods declaration on required deadlines; examining grammar, vocabulary, structure which have in exam for student, response and explain for student’s question

 Sales Department: 11 employees

- Manager: Nguyen Thi Hien

Establishing and implementing the business plans; setting and dealing directly with the customer system, distributor system; coordinate with relevant department

 Accounting Department: 5 employees

- Manager: Vuong Thi Thuy Dung

The Accounting Department is responsible for researching and suggesting measurements about the financial condition of the company, implementing the financial decisions of the director and the accounting tasks, as well as managing the financial condition and property of the company

 HR administrative Department: 3 employees

- Manager: Nguyen Mai Khanh

The department has responsibility to recruit new employees, cooperate with other departments in training and improving the quality of the staffs, to develop regulations about employees’ salaries and incentives, to formulate the rules and regulations of the company, to recommend the Director about issues related to the HR Administration Department

 Marketing Department: 11 employees

- Manager: Nguyen Quoc Hung

The marketing department has overall responsibility for growing revenue, increasing market share and contributing to company growth and profitability, control content, images on fanpage, look for potential customers

 Information technology department: 30 employees

- Manager: Nguyen Van Son

Take responsibilities for control website, firewall, security for user base on master the technology of SMS, Callcenter, Web / Wap / App, Streaming running on the platforms Asterisk, PHP, Net, Java, Oracle, Helix, MongoDB, NoSQL, C ++

1.2 INFORMATION OF BUSINESS RESULT

Examining base on business result of Eduglobal,

- Through business results, the business performance has increased over the past

2 years Profit after tax in 2018 increased by 813,398,525, equivalent to 42.42% compared to 2017, this is because the profit before tax in 2018 increased 1,016,748,156 compared to 2017

- The total revenue from operating activities increased 6,366,900,000 at the rate

of 38.45% The profits increased, but the growth rate was slower than the growth rate

of revenue, so gross profit still increased by 5,000,000,000 with the rate of 44.84%

- The speed increased rapidly compared to the cost items So, generally speaking, the business performance of the company is quite impressive, but with the expectation of investing in the sales system, this system will help company get competitive advantages and gain business benefits

Table 1: Report on business results of Eduglobal (2017-2018)

1 Sales revenue 16,559,500,000 22,926,400,000 6,366,900,000 38.4

2 Cost of goods

sold 5,409,500,000 6,776,400,000 1,366,900,000 25.2

3 Gross profit from

sales and services 11,150,000,000 16,150,000,000 5,000,000,000 44.8

4 Financial revenue 7,257,643 15,436,759 8,179,116 112.7

5

Expenses for

financial

activities

6 Sales Expenses 7,697,950,000 10,180,200,000 2,482,250,000 32.2

7 Management

Expenses 1,060,050,000 2,566,700,000 1,506,650,000 142.1

8

Net revenue from

sales of goods

and services

2,397,107,643 3,413,855,799 1,016,748,156 42.4

99 Profit before tax

(PBT) 2,397,107,643 3,413,855,799 1,016,748,156 42.4

110 Profit tax (20%) 479,421,529 682,771,160 203,349,631 42.4

111 Profit after tax

(PAT) 1,917,686,114 2,731,084,639 813,398,525 42.4

CHAPTER 2: THE INTERNSHIP PROCESS IN EUGLOBAL

2.1 THE DUTIES CARRIED OUT THE INTERSHIP PROCESS

The following table gives some detail information about my tasks in four weeks that I have completed:

Table 2: Tasks given in the internship process

1 - Learning the rules of the company

- Making acquaintance with the

colleagues and new work environment

- Getting the assigned work

- Learning all skills related to my work

- Checking grammar and code in online

course, filling supplement for answers of

teachers as well as correcting mistakes

- Complying with company regulations

- Adapting to the new working environment as well as getting mingle with colleagues

- Understanding clearly my responsibilities when I take the internship in the company

2 - Checking grammar and code in online

course, filling supplement for answers of

teachers as well as correcting mistakes

- Checking pronunciation, synonyms,

antonyms, and editing if have any

comment from student on web

- Having more knowledge about vocabulary for student in high school

- I know how to fix mistakes without hot-temperature and get advices from my leader as well

my colleagues

3 - I prepared for three English courses for

high school students with three levels of

difficulty, medium, and easy

- I got the excellent skills of using Word as well Excel and know how to arrange acknowledge suitable with each object

4 - I prepared for three English courses for

high school students with three levels of

difficulty, medium, and easy

- Checking again general knowledge,

pronunciation, vocabulary, reading skill,

practice test before publishing on web

- Improving translation skills

- Receiving useful comments and advice from the leader

- Having many interesting and meaningful working hours

- I felt more duties with my tasks and attempt to complete successfully them

2.2 THE DIFFICULTIES AND LESSONS OF EXPERIENCE IN THE INTERSHIP PROCESSING

2.2.1 The difficulties in the internship processing

During my internship in Edugloblal, particularly in Develop content and service Department, I have to face with some following difficulties:

- The application of theory and skills into practice is constrained, which is lead

to some problems that I still have not handled quickly

- Due to the lack of practical knowledge, I encountered some difficulties in the process of practicing: I did not know how to use Excel to arrange information right way

- Working in a professional environment that requires high flexibility, I had to make a lot of efforts to observe and learn knowledge and skills of my prior colleagues

I have difficulties with some phrases and terminology used in this field and the reason is that my lack of specific knowledge

- Because of having not much the practice time, I have not enough specific and deep knowledge about the work in the departments, meeting many difficult terms about supply English course online

2.2.2 The lessons of experience in the internship processing

After one month as an intern in Eduglobal, I have learned a lot of precious lessons and executive experiences for myself which will help my further career growth

- Apply the knowledge and skills learned at university (pronunciation, vocab, translation, interpreting, etc.) on the job I see that the knowledge learned at university

is not enough and I have to learn more about how to use it effectively is decided by practicing in the real life

- Understand the importance of team-work and know how to cooperate with my colleagues effectively and save time

- I can improve my soft skills such as: planning, typing, reading, writing and translating

- Learn how to make acquaintance with other colleagues in the company and

CHAPTER 3: THE REALITY OF USING ENGLISH IN JVMB JSC

3.1 THE REALITY OF USING ENGLISH IN THE BUSINESS

- With the determining of becoming a leading online English revision site in the country, ensuring the criteria of QUALITY - FULL - ACCURATE, Hiclass was founded and carried in its mission to provide students The correct revision materials, following the curriculum and the method of scientific review help the students master the exam preparation time to achieve the highest results

- English resourse in their web was collected carefully from many famous teachers both Vietnam and foreigners and checked and updated by over 30 employees

so that they can stick to real exam and ensure the student can understand easily as well

as use fluent English knowledge (including reading, vocab, grammar, pronunciation,etc.)

- The level of English usage among the departments are different and just focuses

on the Development content and service Department

- However, because of lacking professional employees content, the number of English course in their website is not much and can not satisfy customers’s demand

3.2 RECOMMENDATIONS FOR SOLUTIONS

- Manage campaigns on website and fanpage like an army operation – plan

ruthlessly

As the time for your campaign to kick-off approaches, there are a few key elements to consider to help it succeed; starting with outstanding project planning

can control and give true advices for student when sale the English online course

performance as well improve and extend the number of courses

CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION

THESIS TOPIC

- Realizing the importance of English in the Eduglobal, I would like to propose

the topic of graduation thesis in the direction of "Factors impact on motivation in learning English skills of students (speaking, listening, reading, writing and translation) " This research is crucial to focus on finding strategies for helping all

student to have more motivation in learning English and improve their English skills

- The second propose is “ How to use English fluently in communication?”