Lecture Management: Leading and collaborating in a competitive world - Chapter 18: Creating and leading change

Chapter 18 - Creating andleading change. After completing this unit, you should be able to: Discuss what it takes to be world class, describe how to manage and lead change successfully, describe strategies for creating a successful future.

Creating

and Leading

Change

Chapter

Eighteen

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Learning Objectives

change successfully

successful future

18-2

Sustainable, Great Features

 Great companies

– Have strong core

values

– Are driven by goals

– Change

continuously

– Focus on beating

themselves, not on

beating the

competition 18-3

The Tyranny of the Or

 Tyranny of the or

– The belief that things must be either A or B and cannot be both; that only one goal and not another can be attained

18-4

The Genius of the And

 Genius of the

and;

organizational

ambidexterity

– Ability to achieve

multiple objectives

simultaneously

 Examples

– Purpose beyond profit and

pragmatic pursuit

of profit

– Relatively fixed core values and vigorous change and movement

– Clear vision and direction and

experimentation

18-5

Organization Development

 Organization development (OD)

– The system wide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and

processes that lead to organizational

effectiveness

18-6

Reasons for Resistance to

Change

18-7 Figure 18.1

Motivating People to Change

18-8 Figure 18.2

Force-field Analysis

 Force-field analysis

– An approach to implementing the unfreezing/ moving/refreezing model by identifying the

forces that prevent people from changing and those that will drive people toward change

18-9

Methods for Managing Resistance to Change

18-10 Table 18.2

Harmonizing Multiple Changes

 Total

organization

change

– Introducing and

sustaining multiple

policies, practices,

and procedures

across multiple

units and levels

18-11

Leading Change

18-12 Figure 18.3

Sources of Complacency

18-13 Figure 18.4

Vast Opportunity

18-14 Figure 18.5

Learning Cycle:

Explore, Discover, Act

18-15 Figure 18.6