Chapter 15 discuss important advantages of two-way communication; identify communication problems to avoid; describe when and how to use the various communication channel; summarize ways to become a better sender and receiver of information; explain how to improve downward, upward, and horizontal communication; summarize how to work with the company grapevine; describe the boundaryless organization and its advantages.
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Chapter
Fifteen
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Trang 2Learning Objectives
two-way communication.
avoid.
various communication channels.
sender and receiver of information.
15-2
Trang 3Learning Objectives (cont.)
upward, and horizontal communication
company grapevine
organization and its advantages
15-3
Trang 4Interpersonal Communication
Communication
– The transmission of information and meaning from one party to another through the use of shared symbols
15-4
Trang 5A Model of One-Way
Communication
15-5 Figure 15.1
Trang 6The Virtual Office
Virtual office
– A mobile office in which people can work
anywhere, as long as they have the tools to communicate with customers and colleagues
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Trang 7Media Richness
Media richness
– The degree to
which a
communication
channel conveys
information
15-7
Trang 8Adding Power to Your
Presentation
15-8 Table 15.1
Trang 9Adding Power to Your
Presentation
15-9 Table 15.4
Trang 10 Reflection
– Process by which a
person states what
he or she believes
the other person is
saying
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Trang 11Information Loss in Downward Communication
15-11 Figure 15.2
Trang 12Organizational Communication
Coaching
– Dialogue with a goal of helping another be more effective and achieve his or her full
potential on the job
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Trang 13Organizational Communication
Open-book management
– Practice of sharing with employees at all
levels of the organization vital information
previously meant for management’s eyes only
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Trang 14Organizational Communication
Horizontal communication
– Information moving between people on the same hierarchical level
– allows sharing of information, coordination, and problem solving among units
– helps solve conflicts
– provides social and emotional support to
people
15-14
Trang 15Informal Communication
Grapevine
– the social network of informal
communications
– provides people with information
– helps them solve problems
– teaches them how to do their work
successfully
15-15