E10- UNIT 4-D.WRITING

Task1: After studying for two weeks at English for Today Centre, you notice that everything is worse than what the advertisement says.. A friend of yours wants to know about the centre a

UNIT 4:

LESSON:

T

Vocabulary

1 Native (n)

2 (to) advertise

Advertisement (n)

3 (to) require

4 Air-conditioned (adj)

người bản xứ quảng cáo

đòi hỏi, yêu cầu được trang bị điều hòa

731 VAN XUAN STREET – HANOI Telephone: (04) 9.988666

Fax : (04) 9.988667

- Native teacher ONLY

- NO more than 20 students per class

- FREE books and cassette tapes

- ALL air-conditioned rooms

- 5:30 p.m – 8:30 p.m.

Task1: After studying for two weeks at English for Today Centre, you notice that everything is worse than what the advertisement says.

A friend of yours wants to know about the centre and you tell

him/her the facts.

Work in pairs Complete the dialogue below.

A: Are you happy with your study at English for Today Centre?

B: No,(1)………

A: Are all the teachers native speakers?

B: No,(2)………

A: The advertisement says there are no more than 20 students in a class Is that true?

B: No,(3)………

A: Do you get free books and cassette tapes?

B: No,(4)………

A: What about the classrooms? Are they air-conditioned?

B: No,(5)………

A: What don’t you like most about the centre?

B: It’s the time They say the class time is from 5:30 p.m to 8.30p.m but(6)………

A: Well, everything is different from what the advertisement says

What are you going to do?

B: I’m going to write a letter of complaint to the director of the centre

I’m not happy with it at all not all of them are native teachers

that’s not true My class has over 30 students

I don’t I have to pay for them only some of them Mine is not

in fact classes often start late and finish early

Task 2: Using the information from the dialogue in Task1, complete the letter

of complaint below

53 Ho Xuan Huong Street Hanoi-Vietnam

The Director

English for Today Centre

732 Van Xuan Street

Hanoi-Vietnam

22nd February,2006

Dear Sir,

I am writing to complaint about the poor quality of the service at your centre

Everything seems to be worse than what you say in the advertisement.

………

………

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt.

I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04)7.222999.

Yours faithfully,

Do An Duc

A letter of complaint usually

includes main parts:

Adress’s writer Adress’s receiver

Date

- Salutation/Greeting

- Opening (Reason to write)

- Explaining the problem

- First of all or the first/ the second/ the third/…Finally.

- However, in addition, furthermore……

Connectors

Example: First of all, you say that there

Are only native teachers, but my class has one Vietnamese teacher and two native teachers….

- Rewrite the letter.

- Prepare next lesson.