Organizational behavior 5e by kinichi Chap003KF developing global managers

LO3.2 Identify and describe the nine cultural dimensions from the GLOBE project.. After reading the material in this chapter, you should be able to: LO3.4 Demonstrate your knowledge o

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Developing

Global Managers

Chapter Three

After reading the material in this chapter,

you should be able to:

LO3.1 Describe a global mind-set, and

explain how to build its three-component

forms of capital.

LO3.2 Identify and describe the nine cultural

dimensions from the GLOBE project.

LO3.3 Describe the differences between

individualistic cultures and collectivist

After reading the material in this chapter,

you should be able to:

LO3.4 Demonstrate your knowledge of the

distinctions between high-context versus low-context cultures and monochronic

versus polychronic cultures.

LO3.5 Explain what the GLOBE project has

taught us about leadership.

LO3.6 Identify an OB trouble spot for each

stage of the foreign assignment cycle.

Developing a Global Mindset

A Model of Societal and Organizational Cultures

Societal culture

interpretations that result from common

experiences of members of collectives that are transmitted over time

Cultural Influences on

Organizational Behavior

Merging Societal and Organizational Culture

Employees bring their societal culture to

work with them in the form of customs and

language

Organizational culture affects an individual’s values, ethics, attitudes, assumptions, and

expectations

Ethnocentrism

language, and behavior are superior to all

others

Research Insight and Dealing with

Ethnocentrism

A survey of companies in Europe, Japan

and the U.S found ethnocentric staffing and human resource policies to be associated

with increased personnel problems.

Those problems included recruiting

difficulties, high turnover rates, and lawsuits over personnel policies.

Patricia has lived in the US her entire life She believes that the US is the greatest country in the world Her belief is an example of _. 

A Societal norm

B Cultural paradox

C Ethnocentrism

D Collectivism

Project GLOBE

GLOBE (Global Leadership and

Organizational Behavior Effectiveness)

to describe, understand, and predict the impact

of specific cultural variables on leadership and organizational processes and the effectiveness

of these processes

Nine Basic Cultural Dimensions from

the GLOBE Project

Power distance

there be in organizations and society?

Uncertainty-avoidance

and rules to avoid uncertainty and limit

unpredictability?

Nine Basic Cultural Dimensions from

the GLOBE Project

Institutional collectivism

reward loyalty to the social unit, as opposed to the pursuit of individual goals?

In-group collectivism

have for their family or organization?

Nine Basic Cultural Dimensions

from the GLOBE Project

Gender egalitarianism

 How much effort should be put into minimizing

gender discrimination and role inequalities?

Assertiveness

 How confrontational and dominant should

individuals be in social relationships?

Future orientation

 How much should people delay gratification by

planning and saving for the future?

Nine Basic Cultural Dimensions

from the GLOBE Project

Performance orientation

improvement and excellence?

Humane orientation

reward people for being kind, fair, friendly, and generous?

GLOBE and the Hofstede Study

Power distance

 How much inequality

does someone expect

in social situations?

collectivism

Individualism- How loosely or closely is the person socially bonded?

GLOBE and the Hofstede Study

 How strongly does the person desire highly structured situations?

Countries Ranking Highest and Lowest

on the GLOBE Cultural Dimensions

Country Profiles and Practical

Implications

Knowing the cultural tendencies of foreign

business partners and competitors can give you a strategic competitive advantage.

Question?

gratification and saving money for the well-being

and education of her children and her own

retirement According to dimensions from the

GLOBE project, Rebecca's behavior reflects:

Individualism versus Collectivism

Individualistic culture - characterized as “I”

and “me” cultures, give priority to individual freedom and choice

Collectivist culture – oppositely called “we”

and “us” cultures, rank shared goals higher than individual desires and goals

High-context cultures and

Low-context cultures

High-context cultures – rely heavily on

situational cues for meaning when

perceiving and communicating with others

Low-context cultures – written and spoken

words carry the burden

of shared meanings

and her organization's desire to have her at work

She decides to take her vacation Michelle is

probably from a(n) _ culture. 

Cultural Perceptions of Time

Monochronic time

 revealed in the ordered, precise, schedule-driven

use of public time that typifies and even

caricatures efficient Northern Europeans and North Americans

Polychronic time

 seen in the multiple and cyclical activities and

concurrent involvement with different people in

Mediterranean, Latin American, and especially

Arab cultures.

Leadership Attributes Universally

Liked and Disliked

Table 3-2

Question?

Manuel is manager of a work crew He keeps

to himself and prefers not to interact with his employees This is an example of which

negative leader attribute.

A Asocial

B Ruthless

C Eccentric

D Loner

Preparing for a Foreign Assignment

Expatriate

 refers to anyone living and/or

working outside their home country

Common Types of Expatriate

Performance Failures

1 Early return from assignment

2 Delayed productivity or project start time

3 Disruption of relationship between

expatriate and host nationals

4 Damage to employer’s image

5 Lost opportunities

6 Problematic repatriation

The Foreign Assignment Cycle

Avoiding Unrealistic Expectations

Realistic job previews are a must for

future expatriates.

Cross-cultural training

awareness of employees to enable them to

work more effectively with people from different cultural backgrounds

Key Cross-Cultural Competencies

Avoiding Culture Shock

Culture shock

new expectations and cues

Best defense is comprehensive

cross-cultural training, including intensive

language study

Danielle is struggling with the anxiety of

driving on the left-hand side of the road at

her new job assignment in the U.K This is

called _.

A Mentoring

B Collective culture

C Culture shock

Support during the Foreign

Assignment

Host-country sponsors

Building a Support Network During a

difficult or overwhelming

Building a Support Network During a

Foreign Assignment

be motivated to seek support.

identified and approached.

willingness and ability to support needs to be determined and support needs to be utilized.

network—if the support was helpful.

Successful International

Assignments

1 Be sure that repatriation is an explicit part

of your international assignment plan.

2 Identify, establish, and maintain

communications with sources of ongoing

support in your home country.

3 Confirm that senior management openly

and genuinely values international

Video Case: Cirque du Soleil

Why is Cirque du Soleil successful throughout the world? Why does the product transcend culture

differences between countries?

How do the cultural influences influence

organizational behavior at Cirque du Soleil?

Why is it important for Cirque du Soleil to be a

good corporate citizen? How does ethnocentrism relate to fulfilling this role?

Video Case: Disney Imagineering

In what ways does Disney Imagineering truly live

up to the title of a global company? Why are their parks and stories so universally accepted across

cultures?

For its remote locations, does Disney consider

local cultural tastes too much? Should they “stick

to their guns” more?

What benefit does paying attention to local culture provide?