Organizational behavior 5e by kinichi Chap001KF needed people centered managers and workplaces

McGregor’s Theory Y Theory X assumptions  pessimistic and negative, typical of how managers traditionally perceived employees... The Age of Human and Social CapitalHuman Capital  The

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Needed:

People-Centered Managers and Workplaces

Chapter One

After reading the material in this chapter,

you should be able to:

LO1.1 Contrast McGregor’s Theory X and

Theory Y assumptions about employees.

LO1.2 Contrast human and social capital and

describe three ways you can develop each.

LO1.3 Explain the impact of the positive

psychology movement on the field of

organizational behavior (OB).

After reading the material in this chapter,

you should be able to:

LO1.4 Define the term e-business, and explain

its implications for organizational behavior and managing people.

LO1.5 Describe the four levels of corporate

social responsibility.

LO1.6 Explain at least three ways to improve an

organization’s ethical climate.

The Field of Organizational Behavior

The Hawthorne Legacy

Interviews do not support initial conclusions about positive effect of supportive

supervision

Money, fear of unemployment, managerial

discipline and high quality raw materials

were responsible for high output

McGregor’s Theory Y

Theory X assumptions

 pessimistic and negative, typical of how managers

traditionally perceived employees

McGregor’s Theory Y

Theory Y

 believed managers could accomplish more

through others by viewing them as

self-energized, committed, responsible, and

creative beings

McGregor’s Theory X and Theory Y

Table 1-1

As a production manager of Great Golf Products

(GGP), Lorena believes that her employees are

capable of self-direction and self-control She also

believes that they are committed to Titanium's

objectives since they are rewarded for doing so

Lorena can be described as a:

A Theory X manager.

B Theory Z manager.

C Futuristic manager.

D Theory Y manager.

The Contingency Approach to

Management

Contingency Approach

 Using management concepts and techniques in

a situationally appropriate manner, instead of

trying to rely on “one best way”

The Age of Human and Social Capital

Human Capital

 The productive potential of one’s knowledge

and actions

 A present or future employee with the right

combination of knowledge, skills, and

motivation to excel

The Strategic Importance and Dimensions

of Human and Social Capital

Figure 1-1

The Age of Human and Social Capital

Social capital

 The productive potential of strong, trusting, and cooperative relationships

Question?

The productive potential of strong, trusting,

and cooperative relationships is known as

Ways of Building Your Human and

Social Capital

Table 1-2

The Positive Psychology Movement

Recommends focusing on human strengths and potential as a way to prevent mental

and behavioral problems and to improve the general quality of life

Positive Organizational Behavior

Positive Organizational Behavior (POB)

 the study and application of positively oriented human resource strengths and psychological

capacities that can be measured, developed,

and effectively managed for performance

improvement in today’s workplace

Luthans’s CHOSE Model

Of Key POB Dimensions

Table 1-3

Griff believes that he can successfully perform any assignment that his supervisor gives him What POB dimension does he exhibit?

A.Confidence

B.Hope

C.Optimism

D.Emotional intelligence

E-Business and Implications for OB and

Managing People

E-business

 using information communication technologies

to facilitate every aspect of running a business

Employers are able to access markets for their

products and services much more easily and

efficiently and over greater distances

www.Thinkgeek.com only has a business

presence on the web This is an example of a(n)

A.“Brick & Click”

B.“Click & Mortar”

C.E-business

D.Retailer

Time and Location of Work

The 24/7, everywhere connectivity means that

many employers no longer have dedicated office

space for large percentages of their employees.

Today’s managers need to select workers who

have self-discipline, as well as being able to

measure performance when they cannot directly

observe their workers much of the time.

Time and Location of Work

Concern is growing that linking to the office everywhere and anytime means that

workers cannot or will not ever disconnect

Managers have to be sure their people don’t succumb to stress and exhaustion from

being constantly tethered to their jobs

Web 2.0 Requires Management 2.0

Managers of the future won’t control the

flow of information

Managers will be expected to provide the

means for employees to collaborate and

share information with each other to achieve common goals

The Ethics Challenge

Ethics is concerned with right versus wrong, good versus bad, and the many shades of

gray in-between supposedly

black-and-white issues

A Model of Global Corporate Social

Responsibility and Ethics

Corporate social responsibility (CSR)

 means that corporations have obligations beyond

shareholders and beyond the bounds of law or

contract

 challenges businesses to go above and beyond

just making a profit to serve the interests and

needs of “stakeholders,” including past and present employees, customers, suppliers, and the

countries and communities in which the facilities

are located.

A Model of Global Corporate Social

Responsibility and Ethics

A Model of Global Corporate Social

Responsibility and Ethics

Level 1 – Make a profit consistent with

expectations for international businesses

to fulfill economic responsibility.

Level 2 – Obey the law of host countries as

well as international law to fulfill legal

responsibility.

A Model of Global Corporate Social

Responsibility and Ethics

Level 3 – Be ethical in its practices, taking

host-country and global standards into

consideration to fulfill ethical

responsibility.

Level 4 – Be a good corporate citizen,

especially as defined by the host country’s expectations to fulfill philanthropic

responsibility.

Taking Local Norms and Conduct

into Consideration

National culture

affects how people

think and act about

everything, including

ethical issues

Each culture requires its own ethical analysis, taking local norms into consideration.

Ethical Lapses in the Workplace

Lower-level employees regularly witness

common ethical lapses such as lying about being sick, fudging a report, bullying and

sexual harassment, personal use of

company equipment, and stealing company property or funds

Intense Pressure for Results

Starts Early

Most common is an individual’s own desire

to “look good” for their bosses, which has

been identified as a cause of unethical

behavior in lower- and mid-level employees and managers

Intense Pressure for Results

Starts Early

Managers pressure unethical behavior due to

their own motivations to perform, perceptions

that such behaviors are actually acceptable or that no consequences will occur, reward

systems that incentivize unethical behaviors,

and/or the physical environment facilitates

such actions

How to Improve the Organization’s

Ethical Climate

Behave ethically yourself

Screen potential employees

Develop a meaning full code of ethics

Provide ethics training

Reinforce ethical training

Create positions, units, and other structural mechanisms to deal with ethics

Five Sources of OB Research Insights

A Topical Model for What Lies

Ahead

Video Case: Starbucks

Why does Starbucks view its social responsibility

activities not as an expense or requirement, but

rather as an “enlightened self-interest”?

What is the benefit for Starbucks in assisting Latin American farmers in obtaining financing to pay

their pickers?

Why is Starbucks so interested in protecting the

interests of the farmers who supply their

coffee - aren’t there others they could

buy from?

Video: Pike Place Fish Market

What does it mean at Pike Place Fish to be world famous? Why does it take some new employees months to

understand this concept?

What role does organizational culture play in Pike Place

Fish’s quest to be world famous? Why are other firms such

as Coffee Bean & Tea Leaf adopting the “fish” philosophy?

How does Pike Place Fish create the context for workers to reach their maximum potential? What role does

socialization and mentoring play in

creating and nurturing this atmosphere?