Behavior in organizations 10th by greenberg chapter12

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Chapter 12

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Learning Objectives

1 Define the nature of influence in

organizations and its major forms.

2 Distinguish between various forms of

individual power in organizations.

3 Define empowerment and indicate how it

operates among individuals and in

teams.

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Learning Objectives

4 Describe how the resource-dependency and

the strategic contingencies models explain

the nature of power among organizational

units.

5 Describe how sexual harassment constitutes

an abuse of organizational power and

explain ways of reducing its occurrence.

6 Describe when and where organizational

politics occur and the forms such behavior

takes.

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The capacity to change the behavior or attitudes of others in a desired manner

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Influence Tactics

 Rational persuasion

 Inspirational appeals

 Collaboration

 Consultation

 Ingratiation

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Influence Tactics

 Personal appeal

 Coalition-building

 Legitimating

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Individual Power

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Empowerment Climate

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Resource-Dependency

Model

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Strategic Contingencies

Model

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Sexual Harassment

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Managing Sexual

Harassment

 Have and communicate a clear policy

 Train employees about what constitutes

inappropriate behavior

 Ensure clear and effective complaint

procedure

 Take immediate steps to stop harassment

 Contribute personally to nonhostile

environment

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Political Behavior Forms

 Gain control over and selective use of information

 Cultivate favorable impression

 Build powerful coalitions

 Blame and attack others

 Associate with powerful others

 Create obligations and use reciprocity

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Factors Influencing Politics

 Personal determinants

 Organizational determinants

 Human resource management activities

 Large multinational organizations

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