Distinguish between social perception and social identity concepts.. Explain how attribution process works and describe various social perception bias sources.. Understand how social
Trang 2Learning Objectives
1 Distinguish between social perception and
social identity concepts.
2 Explain how attribution process works and
describe various social perception bias
sources.
3 Understand how social perception process
operates in performance appraisals,
Trang 3Learning Objectives
4 Define learning and describe the two types
most applicable to OB: operant conditioning
and observational learning.
5 Describe how learning principles are
involved in organizational training and
innovative reward systems and how
knowledge can be effectively managed.
6 Compare how organizations use reward in
organizational behavior management
programs and how punishment can be used
most effectively when administering
discipline.
3-3
Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall
Trang 4Social Identity Theory
Trang 8Perceptual Biases
Halo Effect
Trang 10Perceptual Biases
First Impression Error
Trang 12Perceptual Biases
Stereotyping
Trang 14Applicant Impression
Management
Trang 16Reinforcement Contingencies
Trang 18Observational Learning
Trang 20Effective Training Keys
Participation
Repetition
Transfer of training
Feedback
Trang 22Disciplinary Measures
Continuum
Trang 23Effective Discipline
Deliver punishment immediately after
undesirable response
Give moderate levels of punishment
Punish undesirable behavior, not person
Use punishment consistently across
occasions
3-23
Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall
Trang 24Effective Discipline
punishment
noncontingent rewards
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Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 3-25