Behavior in organizations 10th by greenberg chapter02

Organizational Justice, Ethics, and Corporate Social Responsibility Chapter 2... Explain what is meant by ethical behavior and why organizations should be concerned about ethics... Des

Organizational Justice, Ethics, and

Corporate Social Responsibility

Chapter 2

Learning Objectives

1 Identify four different forms of organizational

justice and the organizational impact of each.

2 Describe strategies that can be used to promote

organizational justice.

3 Explain what is meant by ethical behavior and

why organizations should be concerned about

ethics.

Learning Objectives

4 Explain ways of behaving ethically when

conducting business internationally.

5 Describe the individual and situational factors

responsible for unethical behavior in

organizations and methods for minimizing such

behavior.

6 Explain what is meant by corporate social

responsibility, the forms it take, and the nature

of the relationship between responsible

behavior and financial profitability.

Organizational Justice

Procedural Justice Criteria

Voice in the making of

decisions Perceptions of procedural justice are

enhanced to the extent that people are given a say in the decisions affecting them.

Workers are given an opportunity to explain their feelings about their own work to a supervisor who is evaluating their performance.

Consistency in applying

rules To be fair, the rules used as the basis for making a

decision about one person must be applied equally to making a decision about someone else.

A professor must use the same exact standards in evaluating the term

papers of each student

receive must add the numbers accurately.

Procedural Justice Criteria

Criterion Description Example

Opportunity to be

heard Fair procedures are ones in which people

have a readily available opportunity

to correct any mistakes that have been made.

Litigants have an opportunity to have a judge’s decision

reconsidered in the event that an error was made in legal

proceedings (See also the instant replay rule used by the NFL as described in the

Preview Case.)

Safeguards against

bias A person making a decision must not have

any opportunity to bias the results.

Lottery drawings are held in such a manner that each number is selected in a

completely random, unbiased fashion.

Distributive and Procedural

Justice Interaction

Organizational Justice

Promotion Strategies

 Pay workers what they deserve

 Follow open and fair procedures

 Offer workers a voice

Fair Process Effect

Organizational Justice

Promotion Strategies

 Explain decisions thoroughly in a

manner demonstrating dignity and

respect

 Train workers to be fair

• Oorganizational citizenship behaviors

Ethical Behavior in

Organizations

Bad Ethics Is Bad Business

Ethics Enforcement Policies

 Federal sentencing guidelines

 Sarbanes-Oxley act

 Limited acceptance of entertainment

and gifts by employees

 Increased accurate company

performance documentation standards

Ethics in International Arena

Global Ethics Guiding

Principles

 Demonstrate sensitivity to local

traditions

Unethical Behavior Situational

Determinants

Unethical Behavior Situational Determinants

 Managerial values sometimes

discourage ethical behavior

• Bottom line mentality

• Exploitative mentality

• Madison Avenue mentality

 Subordinates emulate managers’

unethical behavior

Corporate Ethics Programs

Corporate Ethics Programs

Effectiveness

Corporate Social

Responsibility

Socially Responsible Behavior

Forms

 Make charitable contributions

 Preserve the environment

 Invest socially responsibly

 Promote employee welfare

Profitability and Social

Responsibility

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