OB lecture 23 technology impact on group and team

Why it is important to study technology impact Development in internet and communication technology Globalization Knowledge workers TCPIP Protocol Internet Submarine cables Information Technology for GroupTeam Telephone Email Chat Conference – voice or video Social Networking – Facebook ‘Wiki’, Groupware

Lecture 23

Technology Impact on Group and Team

Why it is important to study

Development in Internet/Communication

Technology

• TCP/IP Protocol - Internet

• Submarine cables

Communication Technology

Mr Aung Kyaw Using a set of amplifier, he simply turns on Gtalkfor the whole duration of 8 to 10 hours when he is in the office to communicate with his colleague, Mr Kyaw Win in Myanmar,

as if they were in the same office

• Increased trade…

• Dispersion of economic activities

Work is shift from

manual worker to

knowledge worker

Pete Drucker

Virtual Team

1 Members of virtual team are not co-located

2 Virtual team relies on information

technology

3 Members are knowledge workers and do

knowledge based work

Information Technology for

Group/Team

• Telephone

• Email

• Chat

• Conference – voice or video

• Social Networking – Facebook

• ‘Wiki’, Groupware

Why Email

• Email is asynchronous (store and

forward)

• Email is the most efficient filing cabinet

Can to make it even better as a filing cabinet?

We make decision both rationally and

emotionally But emotion usually overrides reasons

But you must settle emotion with the party Before you talk rationally with the party

Danger

One can post an email before emotion subsides

A Gmail account could have

undone Lincoln’s presidency

Abraham Lincoln

Chat

When chat is suitable ?

Group

• Wiki

• Lotus’s Notes

Media Richness Theory

R Lengel and R Daft, “The Selection of Communication Media as Executive Skills”, Academy of Management Executive

P 226, August 1988

How to Make Virtual Team

Work Well?

What Make Virtual Team

Research also shows that

It is better to let team select the technology, rather than impose it.

How to make Virtual Team Work well?

Members must meet face-to-face

Members must know each other

What is most important

Technology can not replace face-to-face

• Members should know each other

• Members should meet each other face to face

• Members should met early rather than later

Assignment Wriings

People Developer University

People Developer University conducts BND courses in Vietnam

.Evidence of learning outcomes is sometime achieved by group

assignment Group assignment has the advantage simulates the

environment in which learners will face in the actual work place

However, one of the shortcoming of group assignment is social loafing

within groups Lecturers at People Developer, Victor, Jude, Diana, and

Peter would like to propose a better arrangement for group assignment

Working individual or in group, propose the solution for better decision

Making

With the development of internet , media, and communication, the

president of People Developer University thinks that the mind sets of

students have changed Instruction method should make full use of

technology Propose technology that can improve effectiveness and

efficient at People Developer University

•

Case Study – Simmons Laboratories

Min 1.5 Pages

Full Name (Vietnamese): _

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