Team building and communication styles employee relations 1

BUS 208 Employee Relations Spring 2006 Copyright, SJH Team-Building & Communication Styles Employee Relations II Thursday... Working Together and Good Communication When working togethe

BUS 208 Employee Relation

s Spring 2006 Copyright, SJH

Team-Building &

Communication Styles Employee Relations II

Thursday

“Get ready for a wild ride…”

One person can’t

do it all in today’s complex workplace

That’s why employers want

and need people who can work in teams

Working Together and Good

Communication

When working together the biggest

problems are caused by ineffective

or poor communication Focusing

on positive communication is a key

to good employee relations For

the manager this means

understanding the elements of:

I Intercultural Communication

II Non-Verbal Communication

III Listening Skills

IV Communication Styles

Cultural Differences Can Have an

Impact on Communication

• Social values and customs

• Roles and status

• Social behavior and manners

• Legal and ethical behavior

communication or environmental cues

Practicing Good Intercultural

 Emphasize common ground

 Send clear messages

 Learn when to be direct

– Judging according to one’s standards

– Ignoring cultural distinctions

– Assuming others react as you do– Stereotyping

Six Varieties of Nonverbal

Behavior

 Facial expressions and eye behavior

 Gestures and postures

How to Improve Your Non-Verbal

The Art of Listening

Listening is a skill that everyone should improve.

Listening can separate the okay managers and employees from the great ones.

It makes a huge difference in understanding the needs of our customers - internal and external.

It is a good habit that can be exercised and improved.

Listening in Management Skills

• Use Active Listening Skills

• Understand the difference between

facts & feelings

• Speak congruently with your body

language

• Show signals that you are listening

• Mirror - Show that you understand

feelings, a method to let people know

you care

• Paraphrase, but don’t be a parrot.

Are You A Good Listener?

• When are you the best

How to Improve Listening

• Use nonverbal communication

• Be audience-centered

• Listen for and review key points

• Remain objective

• Anticipate

• Limit note taking

• Evaluate content, not speaker

• Paraphrase and provide feedback

Working in Groups

Four Phases of Group

Role of Meeting Leader

• Encourages participation

• Arranges recording and

distribution of minutes

• Keeps participants focused

• Balances participants’ input

• Summarizes progress

Steps in Planning a Meeting

Holding Effective Meetings

Ask “Why” are we here.

Make sure the purpose of the meeting is clearly defined.

Start on Time.

Set the Ground Rules.

Use the “future file” or

“parking lot”

Keep to the Agenda Wrap it up and summarize

at the end!

– Parties willing to cooperate

– Parties can be trusted– No pulling rank