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Hiring and Keeping the Best People Team-Fly®... The Harvard Business Essentials SeriesThe Harvard Business Essentials series is designed to provide com-prehensive advice, personal coachi

Hiring and Keeping the Best People

Team-Fly®

The Harvard Business Essentials Series

The Harvard Business Essentials series is designed to provide com-prehensive advice, personal coaching, background information, and guidance on the most relevant topics in business Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience.To assure quality and accuracy, each volume is closely reviewed by a special-ized content advisor from a world-class business school Whether you are a new manager interested in expanding your skills or

an experienced executive looking for a personal resource, these solution-oriented books offer reliable answers at your fingertips.

Other books in the series:

Finance Managing Change and Transition

E S S E N T I A L S

Harvard Business School Press | Boston, Massachusetts

Hiring and Keeping the Best People

Copyright 2002 Harvard Business School Publishing Corporation

All rights reserved Printed in the United States of America

06 05 04 03 02 5 4 3 2 1

No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photo-copying, recording, or otherwise), without the prior permission of the publisher Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston,

Massachusetts 02163

Library of Congress Cataloging-in-Publication Data

Harvard business essentials Hiring and keeping the best people

p cm.— (The harvard business essentials series) Includes bibliographical

references and index

ISBN 1-57851-875-X (alk paper)

1 Employee selection 2 Employee retention 3 Employee motivation I Title: Hiring and keeping the best people II Harvard Business School III Series

HF5549.5.S38 H37 2002 658.3'1—dc21 2002010627 The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and

Documents in Libraries and Archives Z39.48–1992

Attracting the Best People

Defining Job Requirements 2 Recruiting Promising Candidates 7 Interviewing 10 Evaluating the Candidates 21 Making the Decision and Offer 25 Don’t Forget Process Improvement 28 Summing Up 29

Details You Need to Know

Online Recruiting 32 When to Use a Professional Recruiter 38 Case Interviewing 40 Hiring Based on Embedded Personal Interests 42 Hiring for Microculture 49 Psychological Testing 52 Summing Up 55

Essential Retention Strategies

Why Retention Matters 60 Why Retention Is So Challenging 66

Master Page A

Why People Stay 75 Why People Leave 77 Two Retention Champions 79 Managing for Retention:An Overview 81 Summing Up 85

Competing in the War for Talent

Not All Employees Have Equal Value 88 Market-Based Retention Strategies 92 Summing Up 99

5 Developing the Talent You Have 101

Strategies for Training and Development

The Development Dilemma 103 Skill Training 104 Career Development 108 Handling C Performers 112 Summing Up 114

6 Workplace Factors That Affect Hiring

Focusing on Culture

Consider Your Culture 116 Employee Burnout 119 Work-Life Balance 123 Summing Up 133

Keeping Talented Employees, Even After They Leave

Keeping Valued People in Your Orbit 136 Hiring Former Employees 139 Exit Interviews 141 Summing Up 142

Appendix C: Legal Landmines in Hiring 151

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