Experiencing MIS 10th by m kronenke chapter 11

Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11

Using MIS

10th Edition

Chapter 11

Information Systems Management

"Outsourcing the development of a strategic application seems risky "

India.

Loses interest?

Study Questions

Q11-1 What are the functions and organization of the IS

department?

outsourcing?

Q11-4 What are your user rights and responsibilities?

The Major Functions of the IS Department

Q11-1 What are the functions and organization of the IS department?

and strategy.

infrastructure.

How Is the IS Department Organized?

Figure 11-1 Typical Senior-Level Reporting Relationships

Q11-1 What are the functions and organization of the IS department?

What IS-Related Job Positions Exist?

Figure 11-2 Job Positions in the Information Systems Industry

Q11-1 What are the functions and organization of the IS department?

Title Responsibilities Knowledge, Skill, and Characteristics Requirements

Business analyst,

IT Work with business leaders and planners to develop processes and

systems that implement business strategy and goals

Knowledge of business planning, strategy, process management, and technology Can deal with complexity See big picture but work with details Strong interpersonal and communications skills needed

Systems analyst Work with users to determine system

requirements, design and develop job descriptions and procedures, help determine system test plans

Strong interpersonal and communications skills Knowledge of both business and technology Adaptable

Programmer Design and write computer

programs Logical thinking and design skills, knowledge of one or more programming

languages

Test QA engineer Develop test plans, design and write

automated test scripts, perform testing

Logical thinking, basic programming, superb organizational skills, eye for detail

What IS-Related Job Positions Exist?

(cont’d)

Figure 11-2 Job Positions in the Information Systems Industry

Q11-1 What are the functions and organization of the IS department?

Title Responsibilities Knowledge, Skill, and Characteristics

Requirements

Technical writer Write program documentation, help

text, procedures, job descriptions, training materials

Quick learner, clear writing skills, high verbal communications skills

Consultant, IT Wide range of activities:

programming, testing, database design, communications and networks, project management, security and risk management, social media, strategic planning

Quick learner, entrepreneurial attitude, communication and people skills Respond well to pressure Particular knowledge depends on work

What IS-Related Job Positions Exist?

(cont’d)

Figure 11-2 Job Positions in the Information Systems Industry

Q11-1 What are the functions and organization of the IS department?

Title Responsibilities Knowledge, Skill, and Characteristics Requirements

Technical

sales

Sell software, network, communications, and consulting services

Quick learner, knowledge of product, superb professional sales skills

administrator Manage and protect database

Diplomatic skills, database technology knowledge

What IS-Related Job Positions Exist?

(cont’d)

Figure 11-2 Job Positions in the Information Systems Industry

Q11-1 What are the functions and organization of the IS department?

Title Responsibilities Knowledge, Skill, and Characteristics Requirements

Chief technology

officer (CTO)

Advise CIO, executive group, and project managers on emerging technologies

Quick learner, good communications skills, business background, deep knowledge of

IT

Chief information

officer (CIO)

Manage IT departments, communicate with executive staff on IT- and IS-related matters Member

of the executive group

Superb management skills, deep knowledge of business and technology, and good business judgment Good communicator Balanced and unflappable

Deep knowledge of security threats, protections, and emerging security threat trends Excellent communication and diplomacy skills Good manager

Salaries for Information Systems Jobs

Figure 11-3 Salaries for Information Systems Jobs

Q11-1 What are the functions and organization of the IS department?

Planning the Use of IS/IT

Figure 11-4 Planning the Use of IS/IT

Q11-2 How do organizations plan the use of IS?

Managing the IS Department

So What?

future profession.

Training Your Replacement

Ethics Guide

75 percent.

outsourced employees— working on the other side

of the planet.

new outsourced employees

departing employees’ severance package.

Training Your Replacement (cont’d)

Ethics Guide

taking his or her job?

was training his own replacement.

or her replacement is ethical according to the

categorical imperative? The utilitarian perspective?

What is Outsourcing?

Q11-3 What are the advantages and disadvantages of outsourcing?

services.

– Save costs, gain expertise.

– Save direct/indirect management time and attention.

outsourced.

room.” (Drucker)

Popular Reasons for Outsourcing IS

Services

Figure 11-5 Popular Reasons for Outsourcing IS Services

Q11-3 What are the advantages and disadvantages of outsourcing?

Top-10 Highest-Paid Tech Skills

Figure 11-6 Top-10 Tech Skills

Skill or Experience Salary 2015 2014 2013 2012

HANA (High Performance Analytical

Risk Reduction

Q11-3 What are the advantages and disadvantages of outsourcing?

network protocol, or implement tax law changes

incorrectly.

International Outsourcing

Q11-3 What are the advantages and disadvantages of outsourcing?

– Large, well-educated, English-speaking, labor cost

70-80% less than US

Internet-enabled service databases.

24/7.

IS/IT Outsourcing Alternatives

Figure 11-7 IS/IT Outsourcing Alternatives

Q11-3 What are the advantages and disadvantages of outsourcing?

What Are the Risks of Outsourcing?

Figure 11-8 Outsourcing Risks

Q11-3 What are the advantages and disadvantages of outsourcing?

Benefits Outweighed by Long-Term Costs

Q11-3 What are the advantages and disadvantages of outsourcing?

– Unit fixed cost contract prevents economies of

scale.

– Vendor de facto sole source.

– Changing pricing strategy.

– No easy exit (tightly integrated vendor).

– Difficult to know if vendor well managed.

Q4: What are Your IS Rights and

Responsibilities?

Figure 11-9 User Information Systems Rights and Responsibilities

Q11-4 What are your user rights and responsibilities?

Information Systems Management in 2027

Q11-5 2027?

cloud.

strategies.

company.

Information Systems Management in 2027 (cont’d)

Q11-5 2027?

– CIO full-fledged member of executive suite.

– Key player for gaining competitive advantage.

Watching The Watchers

Security Guide

million?

Iowa lottery installed a rootkit on the computer that chooses the winning numbers.

prevented the theft.

Watching The Watchers (cont’d)

Security Guide

to log files.

and skill to potentially tamper with these log files.

– Ensure that employees understand what behaviors

are permitted

– Separation of knowledge and duties

– External monitoring

Senior Data Analyst

Career Guide

Chris Treasure at Boncom

Q What attracted you to this field?

A “Data is an amazing journey You can begin with an

unstructured mess of numbers that has no meaning By taking

steps to clean and enrich that data, it can lead to findings that

have real power.”

Q What advice would you give to someone who is considering working in your field?

A “Study subjects related to data, take steps to understand

business, and become an effective communicator Look for

opportunities to learn from others Gaining experience with tools and real data sets can be difficult, but an internship can be an

opportunity to do both.”

Active Review

Q11-1 What are the functions and organization of the IS

department?

outsourcing?

Q11-4 What are your user rights and responsibilities?

Automating Labor

Case Study 11

single $35,000 robotic worker would cost less and

be more productive than a $15-an-hour human

worker.

– The hamburger-making robot can make 400 burgers

per hour, every hour, without a break.

– It can completely replace three human fast-food

workers.

Automating Labor (cont’d)

Case Study 11

60,000 factory workers with robots.

humanoid robots to assemble its airplanes

fulfillment centers to help process customer

orders.

Automated Versus Human Labor

Figure 11.10 Automated Versus Human Labor

Benefits of Automated Labor Benefits of Human Labor

1 No healthcare expenses 1 Unique problem solving

2 No time off, breaks, sick days, or vacations 2 Create new products

3 No accidents, injuries, workman’s compensation

claims

3 Adaptable to rapidly changing environment

4 No unions, arguments, complaints, bad attitudes,

layoffs, severance packages 4 Integrative systems thinking

5 No smoke breaks, drinking on the job, sexual

harassment, lawsuits 5 Question poorly made decisions

6 No minimum wage, raises, or paychecks 6 Prior experience to predict future events

7 Work 24 hours a day, 365 days a year 7 Ethical decision making (hopefully)

8 More safe, accurate, and consistent work than

humans 8 Interact well with humans (i.e sales)

Case Study 11

Automating Labor (cont’d)

Case Study 11

out of the current labor force (146 million workers).

– Robots will have IQs higher than 90 percent of the

U.S population.

physical and mental tasks.

competitive advantage for forward-looking

companies?