Slides 15 3 identify key factors that impact effective chan

Identify Key Factors that Impact Effective Change Efforts Intermediate Cost Analysis and Management... Terminal Learning Objective• Task: Identify Key Factors that Impact Effective Chan

Identify Key Factors that Impact

Effective Change Efforts

Intermediate Cost Analysis

and Management

Power and Resistance

We know from Physics that we must apply force greater than the weight of an object to be

able to move it

The same applies in dealing with Change

We need to apply proportionate

Power which outweighs

the force itself for the

duration of the change.

Terminal Learning Objective

• Task: Identify Key Factors that Impact Effective

Change Efforts

• Condition: You are training to become an ACE with access to ICAM course handouts, readings, and

spreadsheet tools and awareness of Operational Environment (OE)/Contemporary Operational

Environment (COE) variables and actors

• Standard: with at least 80% accuracy

• Describe the theory of overcoming resistance to change

Overcoming Resistance

to Change in Organizations

Participation

Education and communication

Facilitation

Force-field analysis

Resistance to Change

Understanding Resistance

to Change

• Overcoming Resistance to Change

• Encourage active participation in the change

process

• Provide education and communication about the change process

• Facilitate the change process by making only

necessary changes, announcing changes in

advance, and allowing time to adapt to change

• Use force-field analysis to focus efforts on

removing barriers to change

Key Factors That Impact Performance in the

Change Process

1 Magnitude

2 Leadership

3 Barriers

4 Alignment

5 Building human capital

6 Right skills and behaviors

7 Incentives and rewards

8 Stakeholders

9 Effective action plan

1 Magnitude and Impact of Planned Change

 How big is the change

and how urgent is the

need?

 Is it reasonably

achievable?

 To what extent will

employees need to act

differently?

 How significant are the organizational and

structural changes?

 How different are the new/ reengineered business processes?

 Are they well defined?

2 Creating an Effective Leadership Structure

• How strongly does the executive leadership

team support the change?

• Are they perceived as effectively leading the change initiative?

• Is there a strong executive sponsor?

• Does the project team have strong leadership?

• What improvements are needed?

3 Understanding the Barriers and Resistors

to Change

• What are the critical change issues and

barriers to change?

• Have they been clearly defined?

• How do they differ among employee groups?

• Does the change management strategy

effectively deal with differences amongst

groups and types of personnel?

4 Organization’s Alignment

• How well are the organization’s culture,

structure and human resource investments aligned with the strategic goals?

• What improvements are needed?

5 Commitment to Building Human Capital

• To what extent does the organization

demonstrate a human capital mindset - one

that focuses on enhancing value and investing

in its human assets?

• What improvements are needed and how can this be improved?

6 Building the Right Skills and Behaviors

• Are the skills and behaviors required to achieve the desired performance goals well defined?

• What additional capacity and skills are needed to undertake the proposed changes?

- Are the training requirements well defined?

- What new training is needed?

- What new systems, IT equipment , or other needed?

• What improvements are needed?

7 Creating the Right Incentives and Rewards

• How well does the incentive and reward

structure reinforce the needed changes?

• Are the performance metrics well defined?

• Does the change management plan recognize that “You get what you inspect not what you expect”?

• What improvements are needed?

8 Developing an Effective Strategy to Deal

with Stakeholders

• Who are the internal and external

stakeholders that need to support the

program?

• How important are external stakeholders to the organization’s ability to achieve its change goals? Regulators? Suppliers? etc

• What actions are needed?

9 Developing an Effective Action Plan

• What are the critical change management

actions that will be needed to achieve the

desired change?

• Is the plan understood and supported by

leadership? The project team and key

influencers?

Launching Platform

Develop a Launching Platform

- Prepare resistance map

- Behavioral, systemic

- Muster Support - obtain all

support needed to make

the change happen

- Design Change Process

- Sequence, expected

time needed,

resources, knowledge,

etc.

- Decide when to

launch change

L a u n c h

C h a n g e

- Communicate vision, need for Change,

expected results

- Launch Implementation projects

- Include Planners in the implementation teams

- Include Implementors in the design phase

- Exercise Control mechanisms

Making Change Happen

Installing Change

When installing change, first work on behavioral change and then systemic change

This way there is much less resistance to change and the people will be ready for what is

coming next They are willing and open for it

• Identify a concept or an idea from the last 3 week’s

course that you are interested in applying it in your

organization

• Prepare an ‘elevator’ presentation of 1 min, to a 2 Star General (1 power point slide = 1 min)

• Include:

- The idea/ concept

- Why is it important

- Why it benefits the mission

- What do you want the general to do next, in support of your idea/concept

• During presentations, each participant will act

as a major general You are to rank:

- the top 5 as ideas/concepts,

- the top 5 in presentation style, and

- the top 5 in completeness of concept introduction and plan of action