Chapter 8Training the Workforce 8-1 Copyright © 2016 Pearson Education, Inc... Become aware of a special case: orientation and socialization Copyright © 2016 Pearson Education, Inc... D
Trang 1Chapter 8
Training the Workforce
8-1 Copyright © 2016 Pearson Education, Inc
Trang 2Chapter Challenges
1 Have familiarity with key training issues
2 Become aware of training versus
development
3 Recognize challenges in training
Trang 3Chapter Challenges
4 Learn practices for managing the training
process
5 Become aware of a special case:
orientation and socialization
Copyright © 2016 Pearson Education, Inc 8-3
Trang 4Key Training Issues
• How can training keep pace with a
changing organizational environment?
• Should training be in the classroom or
on the job?
• How can training be effectively
delivered worldwide?
• How can trainees be motivated to learn?
Trang 5Training vs Development
• Training
• Development
Copyright © 2016 Pearson Education, Inc 8-5
Trang 6Challenges in Training
• Is training the solution to the problem?
• Are the goals of training clear and
realistic?
• Is training a good investment?
• Will training work?
Trang 7Managing the Training
Process
Copyright © 2016 Pearson Education, Inc 8-7
Trang 8Levels of Needs
Assessment
Organizational Analysis
Task Analysis Person Analysis
Trang 9Expatriate Assignment and
Training Needs
Copyright © 2016 Pearson Education, Inc 8-9
Country Characteristics
Job Characteristics
Worker Characteristics
Trang 10Clarifying the Training
Objectives
Develop set of objectives Relate objectives to KSAs State behavioral terms Create specific objectives
Trang 11Training and Conduct
Phase
Copyright © 2016 Pearson Education, Inc 8-11
• On-the-Job Training
o Job Rotation
o Apprenticeships
o Internships
• Off-the-Job Training
Trang 12Presentation Options
• Slides and Videotapes
• Tele-training
• Computers
• Simulations
• Virtual Reality
• Classroom Instruction and Role Play
Trang 13Types of Training
Copyright © 2016 Pearson Education,
• Skills Training
• Retraining
• Cross-Functional Training
• Team Training
• Creativity Training
• Literacy Training
• Diversity Training
• Crisis Training
• Ethics Training
• Customer Service Training
Trang 14Techniques to Increase
Creativity
Trang 15Copyright © 2016 Pearson Education, Inc 8-15
The Evaluation Phase
Four-Level Framework for Evaluation
1 Reaction of the trainees
2 How much the trainees learn
3 Trainees’ behavior
4 Results
Trang 16Legal Issues in Training
• Subject to EEO regulation and
anti-discriminatory laws
• Employees must have access to training
and development programs
• Job relevance is a valid defense
Trang 17Copyright © 2016 Pearson Education, Inc 8-17
Orientation
• Informs employee of company and
expectations
• Realistic job preview
Orientation and
Socialization
Socialization
Three Phases:
1 Anticipatory
2 Encounter
3 Settling in
Trang 18Summary and Conclusions
• Training versus Development
• Challenges in Training
• Managing the Training Process
• A Special Case: Orientation and
Socialization
Trang 19Pearson Education, Inc.
Copyright
Copyright © 2016 Pearson Education, Inc 8-19