Chapter 7Appraising and Managing Performance 7-1 Copyright © 2016 Pearson Education, Inc... Develop competence in managing performance Copyright © 2016 Pearson Education, Inc... What Is
Trang 1Chapter 7
Appraising and Managing Performance
7-1 Copyright © 2016 Pearson Education, Inc
Trang 2Chapter Challenges
1 How to effectively carry out each of the steps in performance appraisal
2 Have familiarity with challenges to effective performance measurement
3 Develop competence in managing performance
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Trang 3What Is Performance Appraisal?
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Trang 4Copyright © 2016 Pearson Education, Inc 7-4
Uses of Performance Appraisals
Administrative Purposes Developmental Purposes
Trang 5Identifying Performance Dimensions
o Quality of work
o Quantity of work
o Interpersonal effectiveness
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Trang 6Benefits of Performance Appraisal
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Trang 7Measuring Performance: Type of Judgment
o Rank order
o No absolute information
o Based on performance standards
o Lessens conflict among workers
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Trang 8Measuring Performance
o Worker characteristics
o Worker behavior
o BARS
o Results
o MBO
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Trang 9Sample Trait Scale
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Trang 10Assessing Ethical Behavior
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Trang 11Copyright © 2016 Pearson Education, Inc 7-11
• Self-rating
• Peer review
• Subordinate review
• Customer review
• 360° feedback
Trang 12Challenges to Effective Performance Measurement
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Rater errors and bias
The influence of liking
Organizational politics
Individual or group focus
Legal issues
Trang 13Rater Errors
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• Halo Error
• Restriction of Range Error
o Leniency Error
o Central Tendency Error
o Severity Error
Trang 14Performance Measurement Difficulties
• Comparability
• Frame-of-Reference
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Trang 15Copyright © 2016 Pearson Education, Inc
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The Appraisal Interview
• Performance Discussion
• Salary Discussion
• Performance Improvement
Trang 16Situational Factors of Performance
Issues
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Trang 17How to Determine and Remedy Shortfalls
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Trang 18Effective Performance Appraisal
Copyright © 2016 Pearson Education, Inc 7-18 Developing an Action Plan and Empowering Workers
Directing Communication at Performance
Trang 19Summary and Conclusions
• What Is Performance Appraisal?
• Identifying Performance Dimensions
• Measuring Performance
• Managing Performance
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Trang 20Pearson Education, Inc.
Copyright
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