Chapter 2Managing Work Flows and Conducting Job Analysis 2-1Copyright © 2016 Pearson Education, Inc... Develop competence in designing jobs and conducting job analysis Copyright © 2016
Trang 1Chapter 2
Managing Work Flows and
Conducting Job Analysis
2-1Copyright © 2016 Pearson Education, Inc
Trang 24 Develop competence in designing jobs
and conducting job analysis
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Trang 4Work: The Organizational
Perspective
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Work Flow
The way work is organized
to meet the organization’s
production or service
goals
The way work is organized
to meet the organization’s
The formal or informal
relationships between people in an organization
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Work: The Organizational
Perspective
Strategy Defender Strategy Prospector Strategy
Trang 6Copyright © 2016 Pearson Education,
Work: The Organizational
Perspective Designing the Organization
Bureaucratic Organization
Flat Organization Boundaryless Organization
Trang 7Bureaucratic
Organizations
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Trang 8Copyright © 2016 Pearson Education,
Flat Organizations
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2-9
Boundaryless
Organizations
Trang 10Work-Flow Analysis
Examines how:
• Work creates or adds value to the ongoing
process in a business
• Work moves from the customer through the
organization and then as a product or service
• Some steps or jobs can be eliminated, combined,
or simplified
• Alignment between employees’ work and
customer needs is arranged
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Trang 11Business Process
Reengineering (BPR)
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Trang 12Work: The Group
Perspective
• Small number of people
• Five or six considered optimal number
Trang 13Work: The Group
Perspective
• Self-Managed Team
o Members usually cross-trained
• Problem-Solving Teams
o Volunteer members; temporary
• Special-Purpose Teams (task force)
Trang 14Work: The Individual
Trang 15Job Characteristics Theory
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Trang 16Job Design
The process of organizing work into
the tasks required to perform a
specific job
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Trang 18Job Analysis
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The systematic process of collecting
information used to make decisions about
jobs Job analysis identifies the task,
duties, and responsibilities of a job
Trang 19Sample Task by KSA
Matrix
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Trang 20Guidelines for Conducting
a Job Analysis
1 Determine the desired applications of the job analysis
2 Select the jobs to be analyzed
3 Gather the job Information
4 Verify the accuracy of the job information
5 Document the job analysis by writing a job description
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Trang 21Job Description
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Trang 22Emerging Trends: Flexible
Schedules
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Contingent Workers
Temporary employees Part-time employees Outsourcing/subcontracting
Contract workers College Interns
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HRIS Applications
Trang 24Summary and Conclusions
• Work: The Organizational Perspective
o Business strategy determines structure
• Work: The Group Perspective
o Various team structures
• Work: The Individual Perspective
o Motivation
• Designing Jobs and Conducting Job Analysis
o Process of designing and organizing work into specific jobs
• The Flexible Workforce
o Present in dynamic markets
• Human Resource Information Systems
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Trang 25Pearson Education, Inc.
Copyright
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