Project quality management jan 2006

Project quality managementTHE OPEN UNIVERSITY OF HO CHI MINH CITY MASTER OF BUSINESS INFORMATION SYSTEM PROGRAM... Traditional definition of quality• The quality of an IS project was ass

Project quality management

THE OPEN UNIVERSITY OF HO CHI MINH CITY

MASTER OF BUSINESS INFORMATION SYSTEM PROGRAM

What is quality?

• How can we define quality

– in a car (compare a Toyota Corolla to a BMW to a

Rolls Royce)

– In a meal (compare MacDonalds to Shark Fin House

to the Hilton)

• Quality has

– a range of dimensions

– That may be assessed from different viewpoints

Traditional definition of quality

• The quality of an IS project was assessed:

– On time

– Within budget

• Using this definition, many IS projects have poor quality

• Is there a more sophisticated view of IS project quality?

– How low can we aim?

An alternative view:

satisfying customers

• Is the system fit for purpose? We need to document the purpose of the system in the requirements

• Find out what will satisfy the customer:

what criteria = satisfaction?

=> Defining the quality of an IS is extremely difficulty

Systems quality

• It is difficult to assess the quality of an IS But

• We can assess the quality of the

processes that are used to develop a

system

and

• We can assess the ways that an

organisation improves the quality of the

Process Quality

• Quality of the processes

– Standards eg AS3563

• Improving the quality of the processes

– Total Quality Management (TQM)

– Capability Maturity Model (CMM)

Project quality management

• The PMBoK outlines processes to ensure that the project will satisfy the needs for

which it was undertaken:

– Quality planning

– Quality assurance

– Quality control