132 test bank for management the new workplace 7th edition

McDonald's added drive-thrus in response to changes in the ____ dimension of China's general environment.. The influence of the "workshop of the world" on global manufacturing illustrat

132 Test Bank for Management The New Workplace 7th Edition

Multiple Choice Questions - Page 1

provide the raw materials needed for output production

ownership and demand for western-style fast food in the nation

McDonald's added drive-thrus in response to changes in the

dimension of China's general environment

Firoza Ismail sells Coca-Cola at her convenience store in British

Columbia Ismail would be considered a part of Coca-Cola's:

1 a.general environment

2 b.demographic environment

3 c.economic environment

4 d.task environment

5 e.channel environment

Which of the following is a part of the legal-political dimension?

1 a.geographical distribution, population density, age, educational levels

2 b.fair trade statutes, safety laws, protective legislation, export restrictions

3 c.consumer purchasing power, unemployment rate, interest rates

4 d.legislative branches of the government and number of laws passed each year

5 e.geographical distribution, fair trade status, consumer purchasing power

The ability of customers to affect an organization's reputation and sales through Internet sites is an example of something that could be found in the

The environment represents the outer layer of the environment and affects organizations

In the business world, computer networking and the use of

microprocessors have allowed managers to monitor and control

numerous automated production lines from off-site locations This ability

to increase productivity reflects how the influences the general environment

1 a.sociocultural dimension

2 b.legal-political dimension

3 c.economic dimension

4 d.technological dimension

5 e.corporate culture dimension

When The Dallas Times launched a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it was responding to changes in the dimension

Which of these is a part of an organization's internal environment?

5 e.cultural; general

The internal environment includes:

1 a.current employees, management, and the corporate culture

2 b.current employees, management, but not the corporate culture

3 c.government, technology, and the economy

4 d.government, technology, corporate culture, and the economy

5 e.corporate culture alone

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a:

1 a.Business is always personal

2 b.Don't skip the small talk

3 c.Remember that relationships are not short-term

4 d.Be efficient with use of time

5 e.Make contact frequently

China has been referred to as "the workshop of the world" because so many manufacturers have relocated their operations to China to take advantage of its cheap, productive labor The influence of the "workshop

of the world" on global manufacturing illustrates which dimension of the general environment?

China has been referred to as "the workshop of the world" because so many manufacturers have relocated their operations to China to take advantage of its cheap, productive labor One company that has recently moved to China is Japan's leading producer of paper The dimension

of the external environment is involved in the Japanese company's

worldwide earnings This is an example of the dimension of the general environment

change in the:

1 a.technological dimension

2 b.sociocultural dimension

1 a.geographical distribution, population density, age, and educational levels

2 b.fair trade statutes, safety laws, protective legislation, and export restrictions

3 c.consumer purchasing power, unemployment rate, interest rates

4 d.legislative branches of the government and number of laws passed each year

5 e.geographical distribution, fair trade status and consumer purchasing power

Which of the following is a part of the task environment for Dell, a U.S computer manufacturer?

1 a.Inflation rate

2 b.Hewlett-Packard (H-P), a computer manufacturer

3 c.Securities and Exchange Commission (SEC), a government regulating agency

4 d.Amazon.com, an on-line bookseller

5 e.Dell's corporate culture

Applebee's, T.G.I Friday's, and Outback Steakhouse are locked in a titanic power struggle to dominate the restaurant industry They can be

In past years, women in India have wanted a lighter complexion Annual sales for skin lightening ointments in India were approximately $150

million In the current decade, people in India have come to view skin lightening as a demeaning process and one that no woman should engage

in This is an example of a change in the:

Traditionally, many manufacturer and relationships have been

adversarial Recently, companies are finding that cooperation is the key to saving money, maintaining quality, and speeding products to market

Scientific and technological advancements in a specific industry as well

as in society at large are included in which general environment?

Which of the following is NOT one of the sectors of task environment?

Which dimension of the general environment represents events

originating in foreign countries as well as opportunities for American companies in other countries?

67 Free Test Bank for Management The New

Workplace 7th Edition Daft Multiple Choice Questions Page 2

-Which of these represent a phrase or sentence that succinctly expresses

a key corporate value?

Symbols, stories, and heroes are important because they:

1 a.entertain executive level management

2 b.address the concerns of government

3 c.acquaint customers to the organization

4 d.characterize an organization's culture

5 e.give employees something to talk about

Heroes are important in a corporate culture because they:

1 a.entertain executive level management

2 b.address the concerns of government

3 c.acquaint customers with the organization

4 d.exemplify the character and attributes of an organization's culture

5 e.give employees something to talk about

All of the following are types of corporate cultures EXCEPT:

1 a.adaptability culture

2 b.involvement culture

3 c.consistency culture

4 d.democratic culture

5 e.achievement culture

The involvement culture has a(n) focus on the involvement and participation of employees to rapidly meet changing needs from the environment

If a company emphasizes that "no purchase is complete until the

customer is satisfied," then it is:

1 a.utilizing a symbol

2 b.communicating its values to customers

3 c.using a slogan to present its values to customers and employees

4 d.utilizing a hero for the purpose of conveying values

5 e.using customers to harass the employees

Harold Geneen ran ITT in the 1960s He publicly humiliated his top 120 executives monthly at grueling four-day, 14-hour meetings What type of symbolic management tool was Geneen using?

A high-performance culture is based on all of the following except:

1 a.solid organizational mission

2 b.shared adaptive values

3 c.individual employee ownership of bottom-line results

4 d.individual employee ownership of organization's cultural backbone

5 e.singular focus on business results

When Fordham Middle School gives an award each school month to one student who has involved himself or herself in some worthy cause, it is an example of a:

1 a.managing cultural values

2 b.leading partnerships within an industry

3 c.surveying the external environment

4 d.managing client relationships as boundary spanners

1 a.All department heads have an executive office.

2 b.Each department has an award plaque for employee of the month.

3 c.All employees are dressed in professional business attire.

4 d.Top level executives drive company-owned sports cars.

5 e.All of these would be considered visual representations of organizational culture.

Ceremonies are planned activities that make up a special event and are conducted for the benefit of an audience Which of the following is NOT an example of a ceremony?

1 a.an annual homecoming festivity held for Corvette owners

2 b.a car dealer's annual sales contest

3 c.the last day of a laid-off employee

4 d.an annual sales meeting

5 e.the introduction of a new generation of a computer

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:

The corporate culture:

1 a.is exactly the same for all companies within an industry.

2 b.is the same regardless of the organization's environment.

3 c.holds the people of an organization together.

4 d.is only important to the top levels of management.

5 e.is accurately described by none of these.

In today's turbulent activities, the most successful companies involve every employee in:

Which statement about the environment is true?

1 a.When the environment is dynamic, uncertainty is low.

2 b.When the environment is unstable, uncertainty is low.

3 c.When external factors change rapidly, the organization experiences high uncertainty.

4 d.The stability of the environment does not determine the structure of the firm.

5 e.Environmental uncertainty is unaffected by how dynamic an organization is.

An object, act, or event that conveys meaning to others is referred to as a:

1 a.is the figurehead of the organization.

2 b.uses symbols and signals to influence corporate culture.

3 c.serves as a reference for the rest of the organization.

4 d.creates moral structure for the organization.

5 e.monitors sociocultural trends

Managers in adaptive cultures:

1 a.care deeply about customers and processes that bring about useful change

2 b.tend to be egotistical

3 c.value risk-reducing management

4 d.care only about their immediate work group

5 e.are described by all of these

Culture tends to differ between , but appears similar within

1 a.organizations; industries

2 b.people; organizations

3 c.groups; industries

4 d.organizations; groups

5 e.industries; geographical regions

Which of these is a narrative based on true events that is repeated frequently and shared by organizational employees?

An example of a corporate culture can be seen in:

1 a.an object, act, or event that conveys meaning to others.

2 b.manner of dress, stories, physical symbols, organizational ceremonies, and office layout.

3 c.an association made of organizations with similar interests for the purpose of influencing the environment.

4 d.roles assumed by people and or departments that link and coordinate the organization with key elements of the external environment.

5 e.an association of people gathered together to discuss areas of disagreement.

Marion Kalhoun had two rules posted next to the front door at his dairy store Rule #1: The customer is always right! Rule #2: If the customer is ever wrong, reread Rule #1 These rules represent:

1 a.a slogan

2 b.a story

3 c.a symbol

4 d.a ceremonious statement

5 e.a corporate motto

The consistency culture has a(n) focus and an orientation for a environment

A cultural leader would NOT:

1 a.articulate a vision of new organizational change

2 b.generate excitement about the vision

3 c.make sure that existing slogans match new values

4 d.knowingly hire new employees who don't share the new vision

5 e."walk the talk"

Which of these statements about culture is FALSE?

1 a.CEOs site organizational culture as their most important mechanism for

attracting employees, motivating, and retaining talented employees

2 b.Culture enables dispersed employees to work in concert toward shared goals that meet changing needs from the environment.

3 c.Culture serves as the glue that gives people a sense of belonging.

4 d.Having a culture directly translates into higher profitability.

5 e.Cultural values can energize and motivate employees.

The is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change

Stories are important to an organization because they:

1 a.keep the company's key values alive

2 b.tell employees who is important

3 c.entertain the employees

4 d.point out how difficult it is to succeed

5 e.do all of these

According to Spotlight on Skills in Chapter 2, all of the following are guidelines to use when conducting business online EXCEPT:

1 a.know your group before you post

2 b.crosspost your bloggings

3 c.do not threaten or insult

4 d.do not post advertisements

5 e.if you are responding to one person, send that person a private e-mail

Which of the following is necessary for adapting the organization to

changes in the environment and for coping with high environmental

uncertainty?

1 a.boundary-spanning roles

2 b.advertising/public relations

3 c.inflexibility of management style

4 d.work-specific task assignments

5 e.bureaucratic structure

True - False Questions

Wine merchants have seen extraordinary growth in the sale of red wine and an associated decline in other types of alcoholic beverages because a large percentage of the Chinese market has adopted red wine

consumption as the fad of the moment This is an example of how the sociocultural dimension can influence an industry

manufacturing locations This would be part of the legal-political

dimension of the general environment

1 True

2 False

The task environment includes sectors that have a direct working

relationship with the organization, such as customers, suppliers, and the labor market

1 True

2 False

If British Petroleum (BP) provides jet fuel for American Airlines (AA), then

BP is considered a supplier for AA

1 True

2 False

The set of key values, beliefs, and norms that are shared by members of

an organization are combined to create the symbols of an organization

1 True

2 False

The general environment and the task environment are the two layers of

an organization's external environment

2 False

According to Spotlight on Skills in Chapter 2, it is important to demand documentation or proof for someone's ideas to be sure they are not plagiarizing

1 True

2 False

The reason that organizations care so much about the external

environment is that this environment creates uncertainty for organization managers

The consistency culture has an internal focus and a consistency

orientation for a dynamic environment

1 True

2 False

Free Text Questions - Page 1

What is the composition of the task environment?

Answer Given

It includes the sectors that have a direct working relationship with the organization.

List the five dimensions of the general environment.

Answer Given

Technological, sociocultural, economic, legal/political, and international.

What is the collective name for people in the environment who can be hired to work for the organization?

Answer Given

labor market

What is a pressure group?

Answer Given

A pressure group is an interest group that works within the legal-political

framework to influence companies to behave in socially responsible ways.

What are suppliers?