148 test bank for management information systems canadian 4th edition haag

To tracks the sales process and the movement of people and products Which of the following systems primarily concentrates on Which type of online environment supports virtual teams and

148 Test Bank for Management Information Systems Canadian 4th Edition Haag

Multiple Choice Questions - Page 1

What is a fundamental goal of CRM systems?

1 A To provide customers with information partnerships

2 B To lower the costs of maintaining inventory systems

3 C To manage and track customer interactions

4 D To manage, track, and supply products and services to customers in a timely manner

One function in CRM is the sales force automation (SFA)

system What is its purpose?

1 A To track all the steps in the sales process

2 B.To track the movements of salespeople so that, at any moment, the company can determine where they are located

3 C To track products as they move from inventory to the customer

4 D To tracks the sales process and the movement of people and products

Which of the following systems primarily concentrates on

Which type of online environment supports virtual teams and

the online activities they complete?

1 A Integrated collaboration environments (ICEs)

2 B V-systems

3 C Wiki

4 D Geographical information systems (GIS)

Which type of transportation uses multiple channels to

transport products from the manufacturing location to the customer destination?

1 A Hyper

2 B Divergent

3 C Inter-modal

4 D Complex

For a moment, imagine yourself visiting your local florist to

order flowers for a party you were preparing for The florist, however, did not have the type of flower

arrangement you hoped for but the florist was able to immediately find, order and deliver this arrangement directly to your home from their supplier What kind of relationship does this represent?

1 A An information partnership

2 B A collaborative business

3 C Dynamic communication

4 D Customer sharing

Optimizing what ensures that the right quantity of parts

arrive at the right time for production or sale?

1 A Logistics

2 B Production

3 C Cost and Price

4 D Fulfillment

Which of the following systems can perform sales lead

tracking, contact management, and market analysis?

1 A Sales force automation systems (SFA)

2 B Customer relationship management systems (CRM)

3 C Transaction processing systems (TPS)

4 D Collaborative information systems (CIS)

What of the following is not the primary focus of customer

relationship management?

1 A Bottom-line initiative (reducing operating costs)

2 B Differentiation and focus (Porter's three generic strategies)

3 C Top-line initiative (revenue enhancement)

4 D Growing the organization (RGT framework)

Which of the following results from a well-designed supply

chain management system?

1 A Enhanced fulfillment of supplies needed for production

2 B Minimizing transportation costs

3 C The smooth production of products

4 D Well-designed SCM systems can enhance any of these stated activities

Is CRM software?

1 A No, it is a total business objective consisting of hardware, software, processes, and goals

2 B Yes, it is the software solutions that make up a CRM system

4 D Overall cost leadership and bottom-line initiative

Which of the following is a method for producing or

delivering a product or service just at the time the

customer wants it?

1 A Front office systems are external systems; back office systems are internal

2 B Front office systems are Web based; back office systems are built on database systems

3 C Front office systems process information in the beginning of a customer's transaction; back office systems process information at the end of the customer's transaction

4 D Front office systems focus on getting the sale; back office systems focus on follow-up

In contemporary business, success depends on minimizing

the _ in an attempt to reduce the costs of

producing and selling products or services

1 A Level of internal communications

2 B Level of customer support

3 C Distribution chain

4 D Complexity of needed information technology

What is a distribution chain?

1 A The path a product follows once it leaves the warehouse

2 B The business partners involved with supplying and distributing products or services

3 C The path a product or service follows from the originator of it to the consumer

4 D The distribution list for e-communications established for any product or service

If you were to purchase a car before it was manufactured and

the assembly of that car was dictated by your

requirements, you would be utilizing which type of

The complexity of SCM is supported by technology Which

intricate SCM activity needs strong monitoring by SCM systems?

1 A Multi-channel service delivery

2 B Customer tracking

3 C Inter-modal transportation

4 D Sales force tracking

In relation to SCM, what is an information partnership?

1 A Sharing production information with potential customers

2 B Two or more companies cooperating by integrating their IT systems

3 C Competitive suppliers providing production schedules to the manufacturer

4 D Functional areas within your business sharing information

What is the difference between SCM and CRM?

1 A CRM records information about products and services; SCM records

information about customers

2 B CRM stores and processes transactional information; CRM stores and process business intelligence

3 C SCM manages product information; CRM manages customer information

4 D CRM records and processes operational data; SCM records and processes tactical information

Optimizing what keeps the cost of transporting materials as

4 D Enterprise resource planning

Which systems are typically used to support customers or

sales?

1 A Back office systems

2 B Front office systems

3 C Side office systems

4 D Information sales systems

Which of the following activities tracks inventory and

information among business processes and across companies?

1 A Supply chain management (SCM)

2 B Enterprise resource management (ERM)

3 C Business intelligence (BI)

4 D Distribution information systems (DIS)

Which systems are typically used to fulfill and support

customer orders?

1 A Back office systems

2 B Front office systems

3 C Side office systems

4 D Information sales systems

Which term describes an approach that produces or delivers

a product or service just at the time the customer

IT supports CRM with front and back office systems Which

statement describes a front office system?

1 A The notepad that salespeople use to record customer information while at the customer site

2 B.The computer interfaces that collect customers' information and sends it to the main information system

3 C The computer systems that process customer orders and other customer information

4 D The systems that interact with the supply chain management systems

What type of technology is needed to support integrated

collaborative work environments, knowledge

management, social networking, e-learning, and source collaboration?

open-1 A ERP

2 B V-systems

3 C ICE

4 D E-collaboration

Which of the following systems uses information about

customers to gain insights into their needs, wants, and behaviors in order to serve them better?

1 A Supply chain management (SCM)

2 B Transaction information processing (TIP)

3 C Enterprise resource management (ERP)

4 D Customer relationship management (CRM)

Which term describes a business' approach to offering

multiple ways in which customers can interact with it?

1 A Customer relationship management (CRM)

2 B Customer collaborative systems (CCS)

3 C Multi-channel service delivery

4 D Multi-path convergence

If you were working on a project with a team whose

membership was spread out over the US, Europe, and Asia, you would probably be working on a(n) _ team.

1 A Multi-spectrum

2 B Shared partnered

3 C Cross-organizational

4 D Virtual

Customer relationship management (CRM) systems include

which of the following functions?

1 A Sales force automation

2 B Customer service and support

3 C Marketing campaign management and analysis

4 D All of the above

Which of the following systems can be used to gain insights

into the needs, wants, and behaviors of customers?

1 A Sales force automation systems (SFA)

2 B Customer relationship management systems (CRM)

3 C Transaction processing systems (TPS)

4 D Collaborative information systems (CIS)

67 Free Test Bank for Management Information

Systems Canadian 4th Edition Haag Multiple

Choice Questions - Page 2

What is open-source information?

1 A Programming code that is available or open to customers

2 B Information that is linked with the originator of the information and any related sources of information

3 C Evolving information or information that can be edited by the community that uses it

4 D Information that requires further investigation into its credibility

What is the advantage of being a late adopter of technology

(wait-and-see organization)?

1 A Minimizing wasted spending and loss of productivity

2 B Increasing market share by grabbing disgruntled customers from the

competition

3 C Increasing overall revenues by cutting operational costs

4 D Enhancing the reputation of the organization

According to the authors, which information technology will

change the face of business with respect to finding and making new contacts and facilitating learning?

1 A Wiki

2 B V-learning and e-communication

3 C Social networking and e-learning

4 D Webcasting and podcasting

The IT within an organization will determine the

philosophical approach to IT development,

deployment, and usage

1 A Strategic management team

2 B Department

3 C Leadership

4 D Culture

Which type of information system manages a document

through all the stages of its processing?

1 A Word processing system

2 B Database management system

3 C File management system

4 D Document management system

What is an advantage of being an early adopter of

technology?

1 A Increasing the competitive advantage of the organization

2 B Enhancing the reputation of the organization

3 C Cutting operational costs

4 D Increasing productivity

What term is used to describe teams whose members are

located in varied geographical locations and whose work is supported by specialized ICE software?

1 A Virtual team

2 B Innovative crews

3 C E-teams

4 D ICEware

Which type of system improves the performance of teams by

supporting the sharing and flow of information?

1 A E-communication

2 B E-messaging

3 C Workflow

4 D Collaborative

Do businesses use social networking systems?

1 A Not during business hours or with organizational systems

2 B.Contemporary businesses provide space in their systems for socializing but time and space is limited and monitored

3 C Yes, to connect to influential people from outside your immediate environment

or organization

4 D Social networking systems are an emerging technology whose potential is still unknown

If every technology officer working for your organization

reported to you, your title would be _

1 A CTO (chief technology officer)

2 B CSO (chief security officer)

3 C CIO (chief information officer)

4 D CPO (chief privacy officer)

What is an e-learning tool?

1 A Online testing environments

2 B Wizards that accompany applications

3 C Online encyclopedias

4 D IT-enabled systems that facilitate learning

Which of the following terms is used to define all the steps

or business rules, from beginning to end, required for

2 B A Web site that allows you to create, change, or eliminate content

3 C.A reference site for technical information related to the Web; the sites are usually geared towards e-learning

4 D Technology that supports virtual relationships and social networking

A _ IT structure develops from decentralized IT

functional units; these units support an individual department or functional area

1 A Fully-integrated

2 B Top-down silo

3 C Operational

4 D Matrix

Which type of system facilitates the automation and

management of business processes?

1 A E-systems

2 B Workflow

3 C Alliance

4 D Integrated

What is the title for the person responsible for ensuring that

information is used in an ethical way and that only the right people have access to certain types of

information?

1 A CPO (chief privacy officer)

2 B CIO (chief information officer)

3 C CTO (chief technology officer)

4 D CSO (chief security officer)

The structure of IT develops from the culture within that

organization and can develop into what type of

approach?

1 A Top-down silo

2 B Matrix

3 C Fully-integrated

4 D Top-down silo, matrix, or fully-integrated

If one of your responsibilities within an organization was to

determine who had access to employee's social

security ID, your title would probably be _

1 A CIO (chief information officer)

2 B CTO (chief technology officer)

3 C CSO (chief security officer)

4 D CPO (chief privacy officer)

What is the title for the person responsible for overseeing

both the underlying IT infrastructure within an

organization and the user-facing technologies?

1 A CIO (chief information officer)

2 B CPO (chief privacy officer)

3 C CSO (chief security officer)

4 D CTO (chief technology officer)

A _ IT structure develops from a strong "command and

control" management approach

If you rewarded employees for trying new technologies even

if they prove to be unsuccessful, what would you be encouraging?

1 A Increased risk of failure

2 B Technology innovative failure

3 C Emerging technology

4 D Runaway trains

What is an enterprise resource planning (ERP) system?

1 A An integrated software system for every functional area within an organization

2 B.A collaborative document management system that stores and manages

documents needed by the entire organization

3 C.A database management system that maintains information on the information resources for the entire enterprise

4 D.A strategic planning methodology that promotes enterprise-wide planning rather than decentralized planning

What is the difference between a social networking site and a

social networking system?

1 A A social networking site is a physical location; a social networking system is a virtual location

2 B.A social networking site is a virtual place to socialize; a social networking system

is the tools that link you to people

3 C A social networking is a local space; a social networking is a global space

4 D The two phrases can be used interchangeably

A _ IT structure develops from a centralized IT

department; one that serves the whole organization and not just a piece of it

1 A Top-down silo

2 B Fully-integrated

3 C Matrix

4 D Operational

The objective of a(n) _ system is to ensure that the

knowledge contained within the minds of the

employees is available to that organization

1 A Database management

2 B Business intelligence

3 C Information

4 D Knowledge management

What is the title for the person responsible for the technical

aspects of ensuring the security of information such

as the development and use of firewalls, intranets,

extranets, and anti-virus software?

1 A CTO (chief technology officer)

2 B CIO (chief information officer)

3 C CPO (chief privacy officer)

4 D CSO (chief security officer)

Which type of system supports the capturing, organizing,

and dissemination of knowledge throughout the

organization?

1 A Database management (DBM) system