140 test bank for management a practical introduction 5th edition kinicki

Scientific management and human relations management, respectively 3... This reflects the important contributions of the quantitative viewpoint of management.. 44 Motivating employees to

Test Bank for Management A

Practical Introduction 5th Edition Kinicki

Multiple Choice Questions - Page 1

(p 44) Which of the following is one of the phases in the development of the behavioral viewpoint?

1 A Human resource management

(p 43) The most significant flaw in the classical viewpoints is that it

1 A overemphasizes mathematical techniques.

2 B is impractical in the workplace.

3 C does not address productivity.

4 D discounts the importance of human needs.

5 E does not account for irrational behavior.

(p 43) McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?

1 A Management science viewpoint

2 B Behavioral viewpoint

3 C Mathematical viewpoint

4 D Systems viewpoint

5 E Classical viewpoint

(p 43) The essence of the classical viewpoints is that

1 A resources are limited.

2 B people are self-interested.

3 C people will take on responsibility if it is offered to them.

4 D workers behave how you expect them to.

5 E a rational approach can be used to boost productivity.

(p 42) Which of the following was a positive feature of bureaucracy,

according to Max Weber?

1 A Generalists in the workplace

2 B A flat organization with little hierarchy of authority

3 C Hiring and promotion based on social status

4 D Clear division of labor

5 E Flexible rules and procedures

(p 46) Who proposed the hierarchy of human needs as a theory of

motivation?

1 A McGregor

2 B Weber

(p 44) Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward

5 E Management science viewpoint

(p 44) Who was known as "the father of industrial psychology"?

1 A sliding scale system.

2 B incentivized wage system.

3 C differential rate system.

4 D productivity wage system.

5 E merit pay system.

(p 40) Frank and Lillian Gilbreth identified 17 basic units of _, each of which they called a "therblig"

1 A time

1 A Scientific management and administrative management, respectively

2 B Scientific management and human relations management, respectively

3 C Human relations

management trap?

1 A Self-fulfilling prophecy

2 B Theory Y

3 C Soldiering

4 D The Hawthorne effect

5 E The hierarchy of needs

(p 39) Which of the following is a good reason for studying theoretical perspectives of management?

1 A Provides an understanding of the competitors' strengths

2 B Eliminates the need for in-depth analysis

3 C Correctly guides the writing of a mission statement

4 D Provides clues to the meaning of your managers' decisions

5 E Acts as a encyclopedia of solutions

(p 40) emphasized the scientific study of work methods to

improve productivity of individual workers

4 D Fayol's administrative management.

5 E The Hawthorne studies.

(p 45) The idea that the work process should be under the control of workers with the relevant knowledge, rather than of managers, who should act as facilitators, was developed by

(p 45) Among the recommendations of Mary Parker Follett was that

1 A motion studies should be made of every job.

2 B managers should design and control the work process.

3 C integration should occur in organizations when conflicts arise.

4 D a competitive environment is most conducive to productivity.

5 E everyone should understand their roles: managers as order-givers, and employees as order-takers.

(p 46) An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is

3 C Differential rate system

4 D Hierarchy of human needs

1 A Give workers the training and incentives to do the task properly

2 B Apply rule-of-thumb methods to the study of the task

3 C Carefully select workers with the right abilities for the task

4 D Study each part of the task scientifically

5 E Use scientific principles to plan the work methods

(p 42) Of the following, which is one of the functions of management described by Fayol?

(p 47) Behavioral science research suggests that which of the following doesn't necessarily promote achievement, and actually can make people hostile?

1 A The Hawthorne effect

(p 52) A(n) continually interacts with its environment

(p 56) The strategy for minimizing errors by managing each stage of production is called

(p 57) Which of the following is NOT a component of TQM?

1 A Use accurate standards to identify and eliminate problems.

2 B Urge employees to strive for "zero defects".

3 C Make continuous improvement a priority.

4 D Get every employee involved.

5 E Listen to and learn from customers and employees.

(p 59) None of Javier's siblings went to college and all of them now work

at manual labor, but he went on to a university and became an actuary, calculating insurance premiums for a Fortune 500 insurance company Javier can be described as a worker

3 C neutral system

4 D porous system

5 E subsystem

(p 51) Stefan works on the assembly line of a US automobile

manufacturer He would be considered a(n) of this system

(p 58) Audrey works for a large electronics company as a payroll

manager She has just attended a software training where she learned new tools that she thinks will benefit her staff On the plane home Audrey began planning how she would train everyone in order to help her

department reach its goals Audrey's approach is most characteristic of what type of organization?

(p 53) The viewpoint emphasizes that a manager's actions

should vary according to the situation

(p 49) focuses on managing the production and delivery of an organization's products or services more effectively

1 A Direct staff to avoid failure at all costs

2 B Create chaos to support new-idea generation

3 C Restrict training to save expenses and improve the balance sheet

4 D Encourage heated debates on every proposed idea

5 E Create a psychologically safe environment

(p 57) Deming proposed that when something goes wrong, chances are that the system is at fault, and that the individual worker is at fault

1 A 15%, 85%

2 B 35%, 65%

3 C 50%, 50%

4 D 65%, 35%

1 A minimize stress with positive talk.

2 B be fair to employees.

3 C stir conflict before implementing new ideas.

4 D work to generalize ideas with impact.

5 E work to create chaos to generate new ideas.

(p 52) Many technology companies are hesitant to involve customers in the development of their products, since they are trying to protect their latest products and ideas from competitors' attempts to replicate them This typically results in a fairly system

(p 53) Over the years, Vivian has a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings Vivian should consider the viewpoint of management in this case.

5 E total quality management

(p 55) "Mindfulness" is characterized by which of the following

(p 57) According to Deming, quality stemmed from a steady focus on the organization's mission and

1 A a reduction in production variation.

2 B Theory Y management.

3 C operations research.

4 D the Hawthorne effect.

5 E a self-fulfilling prophecy.

(p 58) A change was underway at Andotek The company had fallen

behind the competition so new talent had been hired, the training and development budget had been doubled, and cross-functional teams were added to improve information flow It appears that Andotek is attempting

(p 51) A(n) is a set of interrelated parts operating together to achieve a common purpose

(p 49) Pina works for a large amusement park and is in charge of

scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner This work is typical of

(p 58) Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?

1 A Scott encourages his employees to work alone and attempt to fix problems themselves for maximum efficiency.

2 B Scott likes to promote from within because those folks know how "it has always been done."

3 C Scott avoids the high costs of training and development since his employees are already familiar with standard procedures.

4 D Scott puts all of his time into running his part of the organization, and feels that reading trade journals is a big time waster.

5 E When Scott needs another employee, he deliberately looks for someone who will bring something new to the organization.

(p 53) Which of the following approaches is characteristic of a manager using the contingency viewpoint?

1 A Purchasing new technology to improve efficiency

2 B Simplifying the steps of the work process

3 C Using motivational techniques to boost worker productivity

4 D Assessing the characteristics of particular situation before deciding what to do

5 E Performing a motion study

True - False Questions - Page 1

(p 40) The classical viewpoint emphasized ways to manage work more independently

2 False

(p 43) Fast food companies like McDonald's have used job specialization, and time and motion studies to increase productivity This reflects the important contributions of the quantitative viewpoint of management

1 True

2 False

(p 44) Motivating employees toward achievement is a focus of the

classical viewpoint of management

1 True

2 False

(p 40) Motion studies were used to assess and improve efficiency as part

of the classical viewpoint

1 True

2 False

(p 39) Because of radical changes to modern business practice, studying theoretical perspectives of management unfortunately does not provide a helpful understanding of the present

2 False

(p 39) Cisco Systems, a telecommunication company, switched from a traditional pyramid hierarchy to "management councils" for decision- making in order to add authority and accountability

(p 44) Douglas McGregor was one of the pioneers of early behaviorism

1 True

2 False

(p 39) Noah is new to management in the music industry, which is

undergoing dramatic change He should study theoretical perspectives of management to help him predict some of the probable outcomes of this change and help him decide on his strategy going forward

1 True

2 False

(p 44) Hugo Munsterberg suggested that psychologists could contribute

to industry by studying jobs and determining which people are best suited

(p 43) One of the problems with the classical viewpoint is that its

principles cannot be easily grasped by most workers

(p 39) Studying theoretical perspectives of management can be a source

(p 39) The contemporary perspective of management includes three viewpoints: systems, behavioral and quantitative

1 True

2 False

(p 40) Ryan was having a hard time concentrating on work on Friday afternoon He had friends visiting for the weekend and he kept checking his social media sites and other Web sites to solidify his plans He certainly wasn't working as hard as he could have been, something that scientific management theorist Frederick Taylor would have called

"soldiering"

1 True

2 False

(p 40) The two branches of the classical viewpoint of management are scientific and structural

1 True

2 False

(p 51) Feedback is one of the four parts of a system

1 True

2 False

(p 54) Gary Hamel believes than management innovation can be improved

by identifying and sometime challenging core beliefs that people have about an organization

(p 53) The contingency viewpoint began to develop when managers

discovered that a variety of different mathematical equations can be used for problem solving and decision making

1 True

2 False

(p 47) Because the human relations movement was considered too

simplistic for practical use, it has been superseded by the behavioral science approach to management

(p 48) The behavioral science approach to management has its roots in techniques created for American and British military personnel and

equipment in World War II.

(p 47) Behavioral science research has shown that competition is

superior to cooperation in promoting achievement and productivity

(p 56) The total ability of a product or service to meet customer needs is known as functionality

(p 57) The two sources of information about quality in Total Quality

Management are customers and competitors

1 True

2 False

(p 51) For a jewelry designer, gold and silver rings, earrings, and

bracelets are considered system inputs

1 True

2 False

(p 47) The management theory that draws from the disciplines of

psychology, sociology, anthropology, and economics is the management science approach

1 True

2 False

(p 48) Michael is a manager of a downtown hotel and is currently

considering pricing of rooms for the upcoming holiday season He would

be wise to use the mathematical tools of management science to help him with this decision

1 True

2 False

(p 58) A learning organization is one that actively creates, acquires, and transfers knowledge within itself and is able to modify itself to reflect new knowledge

1 True

2 False

(p 46) Abraham Maslow and Douglas McGregor were theorists in the human relations movement

research-1 True

2 False

(p 53) The manager following the contingency viewpoint would ask,

"What management method is the best to use under these particular circumstances?"

9 Free Test Bank for Management A Practical

Introduction 5th Edition Kinicki Free Text

(p 54) Why is the contingency viewpoint important?

Answer Given

The contingency viewpoint is important because it seems to be the most practical

of the viewpoints It addresses problems on a case-by-case basis and varies the solution accordingly.

(p 48-49) Explain the emphasis of the quantitative viewpoint Describe the two major approaches to this viewpoint.

Answer Given

The quantitative viewpoint emphasizes that mathematically-based techniques can help managers be more effective The two approaches of quantitative

management are management science and operations management

Management science focuses on using mathematics to aid in problem solving and decision making Operations management focuses on managing the production and delivery of an organization's products or services more effectively.

(p 44-47) Explain the ideas emphasized by the behavioral viewpoint List the three phases of development of the behavioral viewpoint and discuss

at least one major contribution and its pioneer from each of the first two phases.

Answer Given

The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement The three phases include the early behaviorism, the human relations movement, and behavioral science Students should describe at least one of the following: The three people who pioneered behavioral theory were Hugo Munsterberg, Mary Parker Follett, and Elton Mayo Hugo Munsterberg was the first to apply psychology to industry and is called "the father of industrial psychology." Mary Parker Follet believed that organizations should become more democratic, with managers and employees working cooperatives She anticipated some of today's concepts of "self-managed teams," "worker empowerment," and "interdepartmental teams." Elton Mayo conducted the Hawthorne studies, which demonstrated the Hawthorne effect— that employees worked harder if they received added attention, if they thought that managers cared about their welfare and that supervisors paid special attention to them Students should describe at least one of the following: The two theorists who contributed most to the human relations movement—which proposed that better human relations could increase worker productivity—were Abraham Maslow and Douglas McGregor Abraham Maslow developed the Hierarchy of Needs in his research to study motivation Douglas McGregor developed Theory X versus Theory Y to explain managers' attitudes toward employees.

(p 50-51) Describe the systems viewpoint and provide examples of each

of the four associated parts using a real or fictitious company.

Answer Given

The systems viewpoint sees organizations as a system, either open or closed, with inputs, outputs, transformation processes, and feedback Inputs are the people, money, information, equipment, and materials required to produce an organization's goods or services Example: For a jewelry designer—designer, money, artistic talent, gold and silver, tools, marketing expertise Transformational processes are the organization's capabilities in management and technology that are applied to converting inputs into outputs Example: Designer's management skills (planning, organizing, leading, controlling), gold and silver smithing tools and expertise, Web site for marketing Outputs are the products, services, profits, losses, employee satisfaction or discontent, etc., produced by the organization Example: Gold and silver rings, earrings, bracelets, etc.

(p 58) What is a learning organization? What competitive advantage do learning organizations hold?

Answer Given

A learning organization is one that actively creates, acquires, and transfers

knowledge within itself and is able to modify its behavior to reflect new knowledge Learning organizations can adapt more quickly to changing conditions in the environment, and bring the knowledge and experience of a wide range of