Chapter 1: The World of Innovative Management Chapter 2: The Evolution of Management Thinking Chapter 3: The Environment and Corporate Culture Chapter 4: Managing in a Global Environment Chapter 5: Managing Ethics and Social Responsibility Chapter 6: Managing Start-Ups and New Ventures Chapter 7: Planning and Goal Setting Chapter 8: Strategy Formulation and Execution Chapter 9: Managerial Decision Making Chapter 10: Designing Organization Structure Chapter 11: Managing Change and Innovation Chapter 12: Managing Human Resources Chapter 13: Managing Diversity Chapter 14: Understanding Individual Behavior Chapter 15: Leadership Chapter 16: Motivating Employees Chapter 17: Managing Communication Chapter 18: Leading Teams Chapter 19: Managing Quality and Performance Appendix: Managing the Value Chain, Web 2.0, and E-Business
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Chapter 18
Leading Teams
Trang 2The Value of Teams
Work in organizations is interdependent
What Is a Team?
Two or more people who interact and coordinate their work toward a goal
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18.1 Requirements of Teamwork
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Trang 4Contributions of Teams
Creativity and innovation
Improved quality
Speed response
Higher productivity and lower costs
Enhanced motivation and satisfaction
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18.2 Five Contributions Teams Make
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Trang 6Types of Teams
Formal Team – defined by formal organization structure
Vertical: functional or command team
Cross-Functional Team
Horizontal: committee with cross-functional membership
Special Purpose: project teams
Self-Managed Teams – supervised by elected employee
Diverse skills and functions
Access to resources
Team is empowered to make decisions
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18.3 Functional and Cross-Functional Teams in an Organization
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Trang 8Dilemma of Teams
We have to give up our independence
We have to put up with free riders
Teams are sometimes dysfunctional
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18.4 Five Common Dysfunctions of Teams
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Trang 10How to Make Teams Effective
Successful teams don’t just happen
Team members should consider:
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18.5 Work Team
Effectiveness Model
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Trang 12Work Team Effectiveness
Productive Output
Satisfaction of Members
Capacity to Adapt and Learn
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Model of Team Effectiveness
Team size and roles are important
Team characteristics influence processes
Good team leaders understand and manage stages of team development
Team members and leaders must direct processes in a positive manner
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Trang 14Innovative Use of Teams
Virtual Teams
Use technology to build relationships
Shape culture through technology
Monitor progress and reward members
Global Teams
Cross-border work teams
Members from different nationalities
May operate virtually
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18.6 What Effective Virtual Team Leaders Do
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Task Performance and Social Satisfaction
Trang 18Stages of Team
Development
Forming – orientation and acquaintance
Storming – personalities and roles emerge
Norming – conflicts develop
Performing – focus on problem solving
Adjourning – disbandment
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18.7 Five Stages of Team Development
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Trang 20Team Cohesiveness
Determinants of Team Cohesiveness
Team interaction
Shared goals
Personal attraction to the team
Consequences of Team Cohesiveness
Morale
Productivity
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Team Norms
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Team norms – an informal standard of conduct that is shared by team members and
guides their behavior
Trang 2218.8 Four Ways Team Norms Develop
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Managing Team Conflict
Teams deal with task conflict and relationship conflict
Balancing Conflict and Cooperation
Conflict can help eliminate groupthink
Conflict can cause morale and productivity problems
Causes of Conflict
Competition over resources
Communication breakdowns
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Trang 2418.9 Balancing Conflict and Cooperation
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Styles to Handle Conflict
Trang 2618.10 - A Model of Styles to Handle Conflict
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Team Conflict Tools
Superordinate goals – vision compels people to overcome conflict and
Trang 28Reaching a Win-Win Solution
Separate the people from the problem
Focus on interests, not current demands
Generate many alternatives for mutual gain
Insist that results be based on objective standards