Basic safety training manual

BASIC SAFETY FOR CREW For training purposes only 0.1.3 Responsibility for compilation and update This training manual is compiled and updated by Aviation specialized training departme

GIÁO TRÌNH HUẤN LUYỆN

TRAINING MANUAL

BASIC SAFETY FOR CREW

TRUNG TÂM HUẤN LUYỆN BAY

BASIC SAFETY FOR CREW

For training purposes only

0.1.3 Responsibility for compilation and update

This training manual is compiled and updated by Aviation specialized training department – Branch of Vietnam Airlines Corporation – Joint stock Company - Flight Training Center

0.1.4 Approval and distribution

- This manual is approved by the Director of Flight Training Center

- This training manual shall be distributed in accordance with the “List of Distributions” by Quality Assurance Department – Branch of Vietnam Airlines Corporation – Joint stock Company - Flight Training Center

- For any requests or suggestions for amendments to this document, please contact: Aviation specialized training department – Branch of Vietnam Airlines corporation – Joint stock company - Flight Training Center, address:

117 Hong ha Street, Ward 2, Tan binh District, Ho chi minh City

FOREWORD

SAFETY is undoubtedly the dominant factor in airlines operational activities, it is also a mandatory requirement of the International Civil Aviation Organization (ICAO) It takes an important part in improving the effectiveness of the airlines operational and competitive ability That’ s the reason why a large amount of budget is spent annually for Air Safety training applied to different categories of airlines staff , especially to Flight crew and Cabin crew

The BASIC SAFETY TRAINING MANUAL contributes the official training material on Cabin Safety for Vietnam Airlines (VNA) on-training cabin attendants, pilots and some other concerning staff The manual provides the basic knowledge about Crew Requirements, Safety Equipment operation and Safety Procedures in normal and emergency circumstances, ensuring as best as it can to keep safety for VNA passengers, crew and property

The manual is made with the reference of ICAO Safety Requirements, VNA Flight Operations Manual (FOM) and based on a number of Safety Traning Manuals of famous airlines in the world

We hope the manual is helpful for your study and for your later reference when in work

Dept of Safety Instructors – VNA Flight Training Center

BASIC SAFETY FOR CREW

For training purposes only

CHAPTER 0: GENERAL

PAGE

0.6/P1

1.1 CABIN CREW RESPONSIBILITIES 1.1/P1

1.3 CABIN CREW SEATING 1.3/P1

1.5 CREW HEALTH PRECAUTIONS 1.5/P1

1.6 CABIN DOOR OPERATION 1.6/P1

1.6.1 GENERAL 1.6/P1

BASIC SAFETY FOR CREW

For training purposes only

1.7 RAMP SAFETY 1.7/P1

1.7.1 BRIDGES 1.7/P1 1.7.2 RAMP 1.7/P2 1.7.3 STAIRS 1.7/P3

1.8 CONTAMINATED SURFACE AWARENESS 1.8/P1

1.8.1 GENERAL 1.8/P1

1.9 CHAIN OF COMMAND 1.9/P1 1.10 CABIN PASSENGER SEATING 1.10/P1

1.10.1 DEFINITIONS 1.10/P1 1.10.2 DETERMINING PASSENGER NUMBER 1.10/P2 1.10.3 DISTRIBUTION OF PASSENGER SEATING 1.10/P3 1.10.4 SEATING FOR SPECIAL CASES 1.10/P4

1.11 INJURY OR DEATH ON BOARD 1.11/P1

1.11.1 SEVERELY ILL PASSENGERS 1.11/P1 1.11.2 DEATH PASSENGERS 1.11/P2

1.12 CARRIAGE OF WEAPONS ON BOARD 1.12/P1 1.13 STOWAGE OF CARRY- ON BAGGAGE 1.13/P1

1.13.1 HAND BAGGAGE LIMITATIONS 1.13/P1 1.13.2 GUIDELINES FOR TAKING LIQUIDS ON BOARD AIRCRAFT

BY PASSENGERS 1.13/P2 1.13.3 HAND BAGGAGE STOWAGE 1.13/P3

1.14 USE OF ELECTRONIC DEVICES IN THE CABIN 1.14/P1 1.15 LIVE ANIMALS IN THE CABIN 1.15/P1 1.16 FLIGHT CREW MEALS AND DRINKS 1.16/P1

CHAPTER 2: SAFETY EQUIPMENTS

2.1 OXYGEN SYSTEM AND EQUIPMENT 2.1/P1

2.1/P8

2.2 FIRE FIGHTING SYSTEM AND EQUIPMENT 2.2/P1

BASIC SAFETY FOR CREW

For training purposes only

2.6 DITCHING EQUIPMENT 2.6/P1

2.6.1 LIFE VEST 2.6/P1 2.6.2 LIFE COT 2.6/P7

2.7 OTHER SAFETY EQUIPMENTS 2.7/P1

3.1 PRE-FLIGHT BRIEFING 3.1/P1

3.3 SAFETY EQUIPMENT CHECK 3.3/P1

EVACUATION ALERT SYSTEM PRE-FLIGHT CHECKS3.4/P1

3.4.1 GENERAL 3.4/P1

3.5 SECURITY CHECK 3.5/P1 3.6 PASSENGER BOARDING AND DISTRIBUTION 3.6/P1

3.10/P1

3.10/P1

3.11 PREPARATION FOR TAKE-OFF OR LANDING 3.11/P1

3.13 CABIN CREW AT THEIR STATION 3.13/P1 3.14 IN-FLIGHT DUTIES (CRUISING PHASE) 3.14/P1

3.15 LANDING PREPARATION 3.15/P1

BASIC SAFETY FOR CREW

For training purposes only

3.17 DISARMING OF SLIDES 3.17/P1 3.18 DUTIES AT THE TERMINAL 3.18/P1 3.19 TRANSIT STOPOVERS 3.19/P1

3.20/P1

4.1 KEEPING THE CAPTAIN INFORMED 4.1/P1 4.2 CABIN FIRE 4.2/P1

4.3 TOILET FIRE 4.3/P1

4.4 OVEN FIRE 4.4/P1 4.5 ENGINE FIRE 4.5/P1 4.6 BRAKE FIRE 4.6/P1 4.7 AIRCRAFT FIRE WHEN PARKED AT BRIDGE 4.7/P1 4.8 PASSENGER CLOTHING FIRE 4.8/P1 4.9 CLOSET FIRE 4.9/P1

4.10 GALLEY FIRE 4.10/P1 4.11 CREW REST AREA FIRE 4.11/P1

FIRE .

4.12/P1

4.13 CABIN SMOKE 4.13/P1 4.14 CABIN DECOMPRESSION 4.14/P1

4.18 PREPARED EMERGENCY LANDING 4.18/P1

4.18.1 PREPARED EMERGENCY LANDING 4.18/P1 4.18.2 CAPTAIN WILL INFORM 4.18/P1

4.18/P2

BASIC SAFETY FOR CREW

For training purposes only

4.18.7 NOTES 4.18/P10

4.19 THE DECISION TO EVACUATE 4.19/P1 4.20 EVACUATION 4.20/P1

4.21 UNPREPARED EMERGENCY LANDING 4.21/P1

5.3.1 PROTECTION 5.3/P1

5.3.3 WATER 5.3/P1 5.3.4 FOOD 5.3/P1

5.7 DESERT SURVIVAL 5.7/P1 5.8 POST-SURVIVAL – THE AFTER-EFFECTS 5.8/P1

BASIC SAFETY FOR CREW

For training purposes only

For training purposes only

BASIC SAFETY FOR CREW

For training purposes only

1 Executive Vice President – Flight Operations 01

2 Human resourses Department 01

3 Safety, Quality and Security Department 01

4 Cabin Crew Division 01

5 Flight Crew Division 01

6 Flight training center 01

0.6 SIGNIFICANT CHANGES IN REVISION N O 13

Remove

Page(s)

Insert

BASIC SAFETY FOR CREW

For training purposes only

1.3 CABIN CREW SEATING 1.3/P1

1.5 CREW HEALTH PRECAUTIONS 1.5/P1

1.5.2 SICKNESS 1.5/P2

1.5.6 PHARMACEUTICAL DRUGS INCLUDING SLEEPING TABLETS

1.5/P6

1.5.9 HUMIDITY 1.5/P9 1.5.10 DIURNAL RHYTHM 1.5/P10 1.5.11 FATIGUE 1.5/P11 1.5.12 USE OF PSYCHOACTIVE SUBSTANCES 1.5/P12 1.5.13 SCUBA DIVING 1.5/P13 1.5.14 BLOOD DONATION 1.5/P14 1.5.15 SURGICAL OPERATIONS 1.5/P15

1.6 CABIN DOOR OPERATION 1.6/P1

1.8 CONTAMINATED SURFACE AWARENESS 1.8/P1

1.8.1 GENERAL 1.8/P1

1.9 CHAIN OF COMMAND 1.9/P1 1.10 CABIN PASSENGER SEATING 1.10/P1

1.10.1 DEFINITIONS 1.10/P1

BASIC SAFETY FOR CREW

For training purposes only

1.10.3 DISTRIBUTION OF PASSENGER SEATING 1.10/P3 1.10.4 SEATING FOR SPECIAL CASES 1.10/P4

1.11 INJURY OR DEATH ON BOARD 1.11/P1

1.11.1 SEVERELY ILL PASSENGERS 1.11/P1 1.11.2 DEATH PASSENGERS 1.11/P2

1.12 CARRIAGE OF WEAPONS ON BOARD 1.12/P1 1.13 STOWAGE OF CARRY- ON BAGGAGE 1.13/P1

1.13.1 HAND BAGGAGE LIMITATIONS 1.13/P1 1.13.2 GUIDELINES FOR TAKING LIQUIDS ON BOARD AIRCRAFT BY

PASSENGERS 1.13/P2 1.13.3 HAND BAGGAGE STOWAGE 1.13/P3

1.14 USE OF ELECTRONIC DEVICES IN THE CABIN 1.14/P1 1.15 LIVE ANIMALS IN THE CABIN 1.15/P1 1.16 FLIGHT CREW MEALS AND DRINKS 1.16/P1

1.1 CABIN CREW RESPONSIBILITIES

Cabin crew members are required to ensure a high level of safety and security

to passengers by following and enforcing CAAV regulations and any additional Company requirements

On all Company aircraft where more than one cabin crew member is required

to be carried one cabin crew member shall be designated as the purser by the Company prior to the flight’s dispatch

(Refer to 1.5/FOM)

BASIC SAFETY FOR CREW

For training purposes only

1.1.2 RESPONSIBILITIES OF CABIN CREW MEMBERS OTHER THAN THE PURSER

(a) To apply all safety and security standards as required by this manual and other Company documentation;

(b) To follow all directives from the purser under the operational command of the commander; and

(c) To report to the purser and the commander on any incidents and safety concerns of any person on board the aircraft and on any situation that might affect the safety of the operation

(d) To attend all the safety and security required training courses and obtain the certification

1.2 DETERMINATION OF CABIN CREW NUMBER BY AIRCRAFT

The major consideration in determining the number of Cabin Crew members

on duty for any flight is the safety of the aircraft and its passengers throughout the flight

The minimum number of Cabin Crew required on passenger-carrying flights

is determined by:

(a) The number of passenger seats, and/or

(b) The number of usable cabin exits, i.e

- Cabin Crew member for every 50 passengers carried (or portion thereof),or:

- Cabin Crew member for every usable door exit

Under exceptional circumstances, and with the approval of the Vice Director

of Flight Operations, a flight may operate with less than the prescribed complement as described in [i] and [ii] above

No flight may be operated from main base without a trained and certificated Purser If, under exceptional circumstances, the designated Purser be taken ill away from base, the Pilot-in-command (PIC) is authorized to nominate a replacement from the remaining members of the Cabin Crew

(Refer to 4.1.3/FOM)

BASIC SAFETY FOR CREW

For training purposes only

Non-revenue flights are divided into 2 categories:

(a) Ferry flights with the cabin unoccupied - for example when an aircraft is taken from one airport to another for maintenance or for testing purposes (b) Ferry flights with dead-headed cabin crew or flight crew, or with the Company’s personnel (e.g ground service staff)

In either case, fair-paying passengers are not involved

(Refer to 4.1.3.1 or 4.1.3.2/FOM)

1.2.3 MINIMUM CABIN CREW

(a) Revenue flight

(b) Non- revenue flight

- Non-revenue flight with passengers:

Number of cabin crew members is one for every 50 or fraction of 50 passengers

- Non-revenue flight without passengers:

When the flight consists of flight crew, technical, cabin crew, heavy crew, persons in aircraft delivery duty, dispatcher (written in General Declaration), no cabin crew member is designated The commander must assigns at least one flight crew member or technical or cabin crew member to perform safety checks and instructions before flight

(Refer to 4.1.3.1/FOM)

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BASIC SAFETY FOR CREW

For training purposes only

During take-off and landing, and where deemed necessary by the commander

in the interest of safety, the minimum legal number of cabin crew must be positioned in seats designated for the purpose

In order to carry out the emergency procedures efficiently, Cabin Crew members are allocated specific seats for takeoff and landing, with sequence numbers corresponding to the occupancy priority order These statutory Cabin

Crew position numbers are circled or bolded on the illustrations for each

(ii) Flight deck or cabin crew members on positioning flights;

(iii) Flight crew trainees as part of their training program;

(iv) Flight operations employees on duty

(v) Flight operations auditors on duty

(b) The following persons are authorized for travel in the flight deck with flight deck crew permission and must be in possession of a flight deck permit issued by the CAAV or the Company:

(i) Flight Inspector/ Flight operation Inspector of the CAAV in a specific function on board;

(ii) Experts and other persons of CAAV with a specific or general function

Cabin crew seats

Persons permitted to use cabin crew seats are those authorized for travel in flight deck or those who are Vietnam Airlines staffs holding valid VNA air tickets

1.3.2.1 Requirements for vacant crew seat users

The occupancy of a vacant crew seat on the flight deck or crew seat in the cabin by a person who is not member of the operating flight or cabin crew is permitted provided:

- Vacant crew seat with safety equipment is available

- The person has the authorization of the Commander The Commander shall request the submission and wearing of a valid Aviation Identification Card at all times of the flight by such persons before granting such authorization

- The Commander is satisfied that the person is properly briefed on safety procedures and equipment and relevant operating procedures

- The person shall keep the safety belt fastened at all times

- The Commander emphasizes the importance of avoiding contact with, or operation of, any control or switch

(Refer to 8.3.13/FOM)

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BASIC SAFETY FOR CREW

1.4 CABIN CREW SAFETY TRAINING & CERTIFICATION

Every Cabin Crew member is required:

(a) To have been satisfactorily tested within the relevant period by, or on behalf of, the operator [Vietnam Airlines] as to his/ her knowledge of the Evacuation and Emergency procedures, the use of the life saving equipment carried in the aircraft type on which he or she is appointed to serve

(b) To practise within the relevant period under the supervision of the operator - or person(s) appointed by the operator - for the practical flight(s) in the aircraft type on which he or she is appointed to serve (c) The pass mark for all qualifying certification shall be at least 75 % of the total score of each individual test

(Refer to Training Part D)

CABIN CREW REQUIREMENTS 20/4/2015

1.4.2.1 Process of training and qualification for cabin crew:

a) Initial training and conversion training are conducted at Flight Training Center

b) Certificates for initial training course and Qualification Certificates for Cabin Crew are issued by Flight Training Center, cabin crew trainees’ Certificates and cabin crew trainees’ Security Cards are issued by Cabin Crew Division

c) Cabin Crew Division is responsible for carrying out and assessing cabin crew’s line training

d) Cabin Crew Division maintains all the training records to issue CMCs (Crew Member Certificates), ID cards for cabin crew as required and ensures that all documentation related to VNA and CAAV licensing requirements are submitted for approval

e) Cabin crew intakes are eligible to become cabin crew on VNA flights after obtaining their CMCs and ID cards

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BASIC SAFETY FOR CREW

1.4.2.2 Ground Course

Cabin crew initial training shall be conducted by the Flight Training Centre

Ground course content is in accordance with the following table:

2

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CABIN CREW REQUIREMENTS 20/4/2015

1.4.2.3 Foreign Cabin Crew

(Refer to 3.2.3/Training Part D for details)

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BASIC SAFETY FOR CREW

1.4.2.4 Initial Line Training

Following initial ground school training inexperienced cabin crew shall undertake the following initial line training program on the aircraft type(s) for which conversion training was conducted during the initial training program:

training under supervision of in-flight instructors

training under supervision of in-flight instructors

- The trainee cabin crew member shall participate in:

• Reporting for duty and pre-flight briefing;

• Pre-flight safety equipment checks;

• Passenger boarding procedures;

• Door closing and arming procedures;

• Pre-flight passenger safety briefing and demonstration;

• Pre-flight cabin security

• After take off procedures;

• In-flight procedures pertaining to safety (e.g turbulence procedures, decompression, etc);

• Pre-landing procedures; and

• Door disarming and opening procedures

- Upon completion of the above the trainee cabin crew member shall be briefed by the responsible supervisory cabin crew and the appropriate Company documentation completed and submitted to the Cabin Crew Department

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CABIN CREW REQUIREMENTS 20/4/2015

BASIC SAFETY FOR CREW

Conversion course content is in accordance with the following:

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CABIN CREW REQUIREMENTS 20/4/2015

1.4.3.2 Differences Training

Differences training must include training on such items which might be different from conversion training subjects refer in 3.3.1.2(Training Part A) Differences course duration is in accordance with the following table:

1.4.3.3 In-flight Training

After completion of conversion and difference theory training, cabin crew shall take first flight under supervision These cabin crews do not belong to the minimum operational cabin crews of the flight

BASIC SAFETY TRAINING MANUAL

FOR CABIN CREW

1.4/P9

CHAPTER 1

CABIN CREW REQUIREMENTS

Rev: 11

Each cabin crew member is required to be checked in their competency

in safety, CRM, first aid, security, dangerous goods and emergency procedures, including practical training in fire fighting and ditching In recurrent program, there should be the joint safety and emergency training between flight and cabin crew Such training shall involve the

“hands on” use of safety equipment and a written examination on the Company procedures applicable to all aircraft types

The period of validity of recurrent training shall be 12 calendar months

in addition to the remainder of the month of issue If issued within the final 3 calendar months of validity of a previous check, the period of validity shall extend from the date of issue until 12 months from the expiry date of that previous check

Duration: 01 day

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1.4.4 REFRESHER TRAINING

Training is applicable for cabin crew that has had an extended period of time away from active flight duties

1.4.5.1 Absent from duty from 6 months to 12 months

Theory training: follow the recurrent training on term of flight operational safety and service certificate for cabin crew

supervision of an in-flight instructor

supervision of an in-flight instructor Purser upgraded

from C class

supervision of an in-flight instructor

supervision of an in-flight instructor

an in-flight instructor Purser upgraded

from Y class

supervision of an in-flight instructor

an in-flight instructor

supervision of an in-flight instructor

an in-flight instructor

supervision of an in-flight instructor

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BASIC SAFETY TRAINING MANUAL

FOR CABIN CREW

1.4/P11

CHAPTER 1

CABIN CREW REQUIREMENTS

Rev: 11

1.4.5.2 Absent from duty from more than 12 months to 24 months

Theory training: applied for all types of cabin crew

Duration: 10 days, as followings:

supervision of an in-flight instructor

supervision of an in-flight instructor

check by an examiner Purser

upgraded

from C class

supervision of an in-flight instructor

supervision of an in-flight instructor

in- flight instructor

examiner Purser

upgraded

from Y class

supervision of an in-flight instructor

in- flight instructor

examiner

supervision of an in-flight instructor

supervision of an in-flight instructor

in- flight instructor

of an in-flight instructor

an examiner

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1.4.5.3 Absent from duty more than 24 months

Cabin crew that have been absent from duty for more than 24 months are required to undertake the following program:

Specified Training)

Refer GTM - Flight Training Center

supervision of an in- flight instructor Then take a final check flight by an examiner (as in item 3.2.4.1) (an observation flight is not necessary to undertake)

cabin crew, purser, chief-purser who has absent from duty more than 24 months): follows the training courses for correlative position (including theory and in-flight training) Applied as in item 3.6 Upgrade Training

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BASIC SAFETY TRAINING MANUAL

FOR CABIN CREW