Transform HR and employee engagement with salesforce

Everyone wins with engaged employeesEngaged Employees = • Increased employee productivity • Increased employee loyalty • Increased customer satisfaction • Increased company financial r

Transform HR & Employee Engagement

Connect & engage with your employees in a whole new way

Noel Coloe, RVP, Business Development

Karthik Chakkarapani, Practice Director, Salesforce Services

Armin Fakouhi, Senior Solution Engineer

May 21st 2015

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Client

Server

LAN / WANClientServer

Cloud Social Mobile

We are Connecting & Engaging With Our Customers in New Ways

Systems of

Record

Systems of

Engagement

Open Ecosystem

Salesforce is the Customer Success Platform

Sales

Service

Marketing

Community Apps

Analytics

THE CUSTOMER SUCCESS PLATFORM

Employees Expect the Same Kind of Engaging & Collaborative Experiences at work

Engaging: want to be treated like customers, not subordinates

Personalized: want 1:1 experiences and support

Intelligent: leadership needs the right information at the right time to support key employee decisions

Systems of record are not built for engaging experiences

But Offices are Still Running on Legacy HR Technology

Career Site

Help Tickets Intranet

Multiple, Siloed One-off Systems

One Way Conversations

Slow & Hard to Use

Built for Transactions, not Engagement

Onboarding Portal

Learning Management

Performance Management

Recruiting ATS

Employee System

of Record

Worldwide Epidemic of Disengagement

SOURCE: Gallup “State of the Global Workforce” 2013

Companies are Paying the Price for Poor Employee Engagement

Source: Gallup “State of the Global Workforce” 2013.

$550B

Lost Productivity*

Can’t find right informationDisconnected from companyDon’t have the right tools

87% of employees disengaged at

work*

Manual processesStatic, siloed dataLimited visibilityDifficult for HR to provide support

Employees Leave When They’re Not Engaged

Source: Deloitte University Press “Global Human Capital Trends 2015.” Deloitte, 2015.

Source: “State of the Global Workplace.” Gallup, 2013.

of all new employees leave within one year

25% employee salary to find and train a replacement

2x

Why should we care? Everyone wins with engaged employees

Engaged Employees =

• Increased employee productivity

• Increased employee loyalty

• Increased customer satisfaction

• Increased company financial results

• Increased shareholder value

SOURCE: Gallup “State of the Global Workforce” 2013.

What Employees Want

SOURCE: Gallup “State of the Global Workforce” 2013

Gallup’s Q12

• To know what is expected of me

• Info and equipment I need to do my job

• The opportunity to do my best every day

• In the last seven days, I have received recognition

• My manager cares about me as a person

• Someone who encourages my development

• To feel I have a voice that counts

• A company mission or purpose that makes me feel my work is important

• Teammates committed to quality work

• A friend at work

• Someone who talks to me about my progress

• Opportunities at work to learn and grow

Performance Management

“There is an error on my paycheck Who can help me?”

“Are there any good trainings to help me close more business?”

“Who are our high performers, and how do

we learn from them?”

Your Employees Your Systems

What if you could engage every employee, drive productivity & and retain

the best talent?

Employee Journeys

Salesforce HR Analytics

Salesforce HR Analytics

Employee Communities Employee Communities

With Salesforce You Can Transform HR & Drive Engagement for Today’s Employees

Service Employees Effortlessly

Provide Proactive & Prescriptive support

to your employees

Community Service

Optimize & Drive Innovation

Optimize and Drive Innovation in Key HR

Automate Employee Processes

Automate & Streamline Employee Facing

Processes

Apps

Engage Every Employee

Drive 1:1 Employee & Engagement &

Personalization

Deliver Great Value with Salesforce for HR & Employee Engagement

Deliver Pain-Free Support &

Case Management

360 View Console

Contextual Collaboration

Knowledge

Contextual Collaboration Self-Service

Mobile

Employees

Simplicity: Empowered Employees

Integrated Channel Experience

Customer Satisfaction

HR Ops & Support

Speed: Automation & Optimization

Employee 360 View

Performance & Productivity

Retention & Employee Relations

Support Resolution Time & Costs

Better Business Insights & Data

Performance & Productivity

HR Management Visibility

Engage & Grow

Social Intranet

Onboarding Employee Apps

Customers Transforming HR & Driving Employee Engagement

Automate & Manage

Recruiting App

Advertiser Production App

Recruiting App

60 HR Apps + Social Intranet

Sample Vision: Employee Self-Service & Engagement

Personalized Engagement & Experience based on employee’s profile, role, location

& past interactions

Seamless access to key employee apps, actions & relevant knowledge

Collaborative experience across key actions & processes

Sample Vision: Employee Self-Service & Engagement

Personalized Engagement & Experience based on Employee’s profile, role, location

& past interactions

Seamless access to common HR requests

& actions

Discover relevant info & expertise quickly

& easily

Sample Vision: Employee Self-Service & Engagement

Seamless access to core HCM info from other systems

Quick access to active requests and actions – view & manage info

Sample Vision: HR Employee Engagement Center (Agent View)

Personalized 360 View of Employees

Seamless access to relevant knowledge & HCM systems Proactive & guided support

Sample Vision: Employee Engagement & Collaboration on Goals, 1:1 Coaching & Recognition

Easy navigation of org hierarchy & employee directory

Personalized goal setting & coaching

Quick snapshot of the goals, status, due dates

Collaborate with manager, mentor & peers

on goals

Sample Vision: New Hire Employee On-Boarding

Personalized & guided on-boarding process

One stop hub for all on-boarding activities

Collaborate with manager, mentor and peers

Discover relevant info & expertise quickly

& easily

Concierge App Org Chart App

Disrupt with Mobile HR Service & Employee Engagement Apps

“Employees shouldn’t be worried about HR issues; they should be focused on the customer Salesforce lets them do that.”

Needed to overcome challenges with a poor employee experience and delayed access to metrics

250 Tier 1 & 2 agents on Salesforce, supporting 18K employees in 137 countries and in 6 languages

Ability to deliver answers anywhere: help desk, employee community, chat, email, mobile

$4M in annual cost savings and employee satisfaction improved to 4.8 out of 5

Coca-Cola Saves $4M Per Year Streamlining HR Service Delivery

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Rob Grajeda, Director of Operations at Coca-Cola

VXConnect Employee Portal for 2,700 users built on the Platform with responsive mobile design, Chatter, and Content Customized UX reflects Virgin brand & culture

User adoption takes flight with over 50% of Virgin America employees

Virgin America builds a social and mobile intranet

“It's important to interact with everyone on our team

and make them all part of our community.”

David Cush, CEO, Virgin America

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Boots Provides an Easy to Use Platform for Questions & Answers

“Track down answers

& cases with Service Cloud.”

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Salesforce supports 137 countries, live agents for 6 languages, and 1,000 cases per year

General HR information is available to employees, such as holidays, maternity leave, and more

Real-time reports (300+ HR) for agility and smart decisions

 Founded in 1897, Manulife is a leading Canada-based financial services company with principal operations in Asia, Canada & USA Manulife’s 29000 employees and 53000 agents offers their clients a broad range of financial protection and wealth management products & services

 Deployed Salesforce for HR across 12 countries within 4 months serving 25K+ employees supporting 7 languages

 Enable 70+ HR agents to provide improved employee engagement, service & support

 Provided quick & easy access to key employee information in Workday and ADP

 Simplified employee self-service experience and improved case deflection

Shared services HR and IT service desk for 500,000 employees, partners, and vendors

500+ Level 1, 2, and 3 agents supporting 12 global service desks with centralized reporting capability

Knowledge and queue management, workflow, and notifications

Easy self-service ticket logging via web-to-case

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Kelly Services rolls out global service helpdesk

“Going social has been totally transformational for us.”

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logo-Carl Camden, President and CEO

Financial planning industry leader with over $600B in assets

Created system for managing recruiting process to grow team of 12,000 financial advisors that serve +2 million clients

Designed, built, and deployed in only 7 weeks

Rapid uptake including 45%+ mobile access

Ameriprise Redefines Advisor Recruiting with Salesforce1 Platform

“Salesforce fundamentally changed how our business leaders think about future and innovation.”

Hanna Robbins, Director of Recruiting and Acquisition Operations

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“Salesforce automated our workforce and has fundamentally changed how we handle

recruiting at Morgan Stanley”

Legacy, siloed employee and HR systems were hurting their ability to attract top talent

Apps for HR including recruiting, vacation, tuition reimbursement, surveys, and employment letters

Salesforce is the mobile agility layer for backend HR systems including Workday, Taleo, and Peoplesoft

Cloud-first policy driving millions in efficiencies and productivity improvements

Saved over $2.25M in efficiency and IT costs from switching to Salesforce

Morgan Stanley Attracts Top Talent with HR Apps on the Salesforce1 Platform

VP, Global Wealth Management

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“Salesforce is revolutionizing the way we interact.”

- David Baker, VP of IT

Healthcare provider with 24,000 employees serving 1.6m patients with16 hospitals across 3 states

Legacy intranet used by 1% of the company, leaving employees without critical information

In 9 weeks, IT built a HIPAA-compliant employee Social Intranet for internal collaboration and project management Integrated with Sharepoint so now content can easily be shared and is accessible from any device

50 user “closed” pilot grew to 4000 users in 3 months due to ease of use and improved productivity

St Joseph’s Boosts Employee Productivity with Salesforce

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THE EMPLOYEE SUCCESS PLATFORM

See in Action - Demo

Employee Social Intranet

Apps

CommunityService

THE EMPLOYEE SUCCESS PLATFORM

Thank You