tieng anh du lich

MEMORANDUM TIKITRAVELTo: All Staff From: General Manager Subject: Accepting credit card payments Date: 18 August 1991 Ref: Always ensure that the credit card is valid.. In the case of

FIRST CLASS ENGLISH FOR TOURISM

TEACHER: NGUYEN THANH QUYNH

Date: 18 April 2009

QUANG NAM ECONOMICS AND TECHNOLOGY COLLEGE

FOREIGN LANGUAGES – INFORMATICS CENTRE

name of card holder

credit card type card number

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company.

The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of a staff member.

Check that the credit card is not on the blacklist of the issuing company.

The amount to be charged must not exceed the limit set by the credit card

company For the amounts above the limit, authorization is necessary.

Cards that are damaged or defaced in any way are invalid.

In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- expiry date

- address of card holder (to which credit card statement is usually sent)

- contact telephone number.

black list (n) [blæk list]

Reading METHODS OF PAYMENT

True - False statements

1 Using a credit card, the total cost can be payable

with any amount.

2 Cards that are not seriously damaged are still

valid.

3 Card holder must produce proof of identity and

signature in case his/her card has no signature.

4 Customers must only provide their names and

addresses if they wish to make a credit card

5 If a card is out of date, receptionists can not

themselves decide whether it is acceptable or

unacceptable.

F

T

Filling the gaps

1 Before accepting payment by credit card, check that the customer is not in the ………

2 In case you don’t know if a credit card is valid or invalid, you must obtain ……… from the appropriate credit card company.

3 I’m afraid that your card is not ……… It is out of date

4 If a card is ………, ask the card holder for proof of identity.

5 Your bill comes to $1000, it ……… your card’s balance.

unsigned

acceptable

authorization blacklist

exceeds

LUCKY NUMBERS

A&B A

Someone wishes to make a credit card

payment by telephone.

What would you do in this situation?

A man tries to use his credit card to pay for

some tickets You notice that the card

expired the previous day.

What would you do in this situation?

A foreign tourist wants to pay by visa but

his card is defaced.

What would you do in this situation?

A woman wants to pay for the holiday by credit card You notice that the credit

card has no signature.

What would you do in this situation?

 Find other methods of payment in tourism

 Prepare Activity 1

TOURIST TRAVEL AGENT

- Make a telephone booking

of 26-day holiday to the

Himalayas

- Say you want a single

room

- Ask for insurance cover

and the total cost

- Say you want to pay by

credit card.

- Offer comprehensive travel insurance.

- Calculate the total cost

THANKS FOR YOUR

ATTENTION!

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

 Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company

 The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of a staff

member

 Check that the credit card is not on the blacklist of the issuing company

 The amount to be charged must not exceed the limit set by the credit card company For the amounts above the limit, authorization is necessary

 Cards that are damaged or defaced in any way are invalid

 In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- expiry date

- address of card holder (to which credit card statement is usually sent)

- contact telephone number

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

 Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company

 The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of a staff

member

 Check that the credit card is not on the blacklist of the issuing company

 The amount to be charged must not exceed the limit set by the credit card company For the amounts above the limit, authorization is necessary

 Cards that are damaged or defaced in any way are invalid.

 In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- expiry date

- address of card holder (to which credit card statement is usually sent)

- contact telephone number

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

 Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company

 The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of

a staff member

 Check that the credit card is not on the blacklist of the issuing company

 The amount to be charged must not exceed the limit set by the credit card company For the amounts above the limit, authorization is necessary

 Cards that are damaged or defaced in any way are invalid

 In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- expiry date

- address of card holder (to which credit card statement is usually sent)

- contact telephone number

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

 Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company

 The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of a staff

member

 Check that the credit card is not on the blacklist of the issuing company

 The amount to be charged must not exceed the limit set by the credit card company For the amounts above the limit, authorization is necessary

 Cards that are damaged or defaced in any way are invalid.

 In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- expiry date

- address of card holder (to which credit card statement is usually sent)

- contact telephone number

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

 Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company

 The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of a staff

member

 Check that the credit card is not on the blacklist of the issuing company

 The amount to be charged must not exceed the limit set by the credit card company For the amounts above the limit, authorization is necessary

 Cards that are damaged or defaced in any way are invalid

 In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- address of card holder (to which credit card statement is usually sent)

- contact telephone number.

MEMORANDUM TIKITRAVEL

To: All Staff

From: General Manager

Subject: Accepting credit card payments

Date: 18 August 1991 Ref:

 Always ensure that the credit card is valid The expiry date appears on the card Note that some card also carry a ‘Not valid before’ date If the card is invalid, you must obtain authorization from the appropriate credit card company.

 The card holder’s signature must appear on the card Holders of unsigned card must produce proof of identity and signature, then sign the card in front of a staff

member

 Check that the credit card is not on the blacklist of the issuing company

 The amount to be charged must not exceed the limit set by the credit card company For the amounts above the limit, authorization is necessary

 Cards that are damaged or defaced in any way are invalid

 In the case of telephone sales, make sure you note the following details:

- name of the card holder

- credit card type

- card number

- expiry date

- address of card holder (to which credit card statement is usually sent)

- contact telephone number

 authorization (n): act of giving legal power

(sự cho phép, cấp phép)

Vocabulary

(vượt quá mức)

Vocabulary

 blacklist (n): list of persons in

disfavour

(sổ đen)

Vocabulary

 proof of identity (n): evidence

of origin

(chứng cứ về lai lịch )

Vocabula ry

 defaced (adj): having the external

appearance impaired

(bị biến dạng )

Vocabulary

True - False statements

1 If a card is out of date, receptionists can themselves

decide whether it is acceptable or unacceptable

2 Cards that are not seriously damaged are still

valid.

3 Card holder must produce proof of identity and

signature in case his/her card has no signature

4 Customers must only provide their names and

addresses if they wish to make a credit card

5 Using a credit card, the total cost can not be