She works at the front desk.. He works all over the hotel.. He takes bookings and confirms holiday details with airlines and hotels.. If you give me a message, I’ll see that she gets it,
Trang 1Class:
TEST 2 English for Tourism
I Write down the name of the job for each description below:
1 She works at the front desk She prepares the bills She is a
2 She takes people sightseeing around the city She is a
3 He works long hours and has to take customers’ orders and serves food He is a
4 She works at the front desk She welcomes the guest She is a
5 He works in the bar He serves the drinks He is a
6 She works in the bedrooms She cleans them She is a
7 He works all over the hotel He carries the luggage He is a
8 He works in the lift He takes guests to the right floor He is a
9 He works in the kitchen He cooks the food
10 He takes bookings and confirms holiday details with airlines and hotels He is a
II Choose a sentence from the box that the receptionist answers the guest in each situation below a He says he’s leaving tomorrow b I should enquire at the lost property office, sir c No, madam I’m afraid they haven’t d I’m very sorry, madam I’ll send the electrician immediately e When did you make it, sir? f I’ll put you through to the restaurant, sir g If you give me a message, I’ll see that she gets it, sir h I don’t know, sir She may have stayed in her room i If you’d like to give them to me, I’ll deposit them in our safe j I’ll have them changed immediately, sir 1 But I’m sure I made a reservation
2 Have my colleagues got here yet?
3 Do you have a table for six for tonight?
4 I’ve lost my checkbook
5 Is Mr Kim still with you?
6 It’s the TV It won’t work
7 Miss Lee isn’t in her room How can I contact her?
8 Where can I find Mrs Macdonald?
9 The towels in my room are dirty
10 Is there somewhere safe you can keep my valuables?
III Put the lines in the conversation below in the correct order:
_ : Ah, so service is included Don’t you go in for tipping then in Finland? _ : Certainly sir It’s Mr Arkwright, isn’t it?
Trang 2_ : Certainly sir May I have the card please?
_1 _ : Good morning sir Can I help you?
_ : Here you are
_ : I’d like to settle my bill
_ : Just a moment sir Here we are Four nights at 93 marks, and here are the meals that you had at the hotel That makes a total of 665 marks
_ : Not very much sir
_ : Right Now can I pay by Europe?
_ : That’s right I’m leaving today, so I’d like to have my bill
_ : That’s the twelve and a half percent service charge
_ : um- What’s this amount here?
IV Writing:
You work for Hoang Anh Gia Lai hotel You have just received a letter from a guest asking for details of your hotel, including distance from the airport and your facilities Reply his letter with all the details he may need
Good Luck!